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Honda of Cleveland Heights

(3,240 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:30am–4:00pm
Sunday Closed Closed
2016 state dealer award
View 8 awards
2016 state dealer award
2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (216) 284-2011 (216) 284-2011
Used (216) 236-9333 (216) 236-9333
Service (216) 270-7317 (216) 270-7317

Reviews

(3,240 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Honda of Cleveland Heights from DealerRater.

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I was lucky to have the support of Roman who ultimately

I was lucky to have the support of Roman who ultimately got me a refund on the battery I had to get for the Jeep I had just purchased. He recommended a warranty when I purchased my car, which covered the price of the battery. Thanks Roman!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Kevin was great to work with and helped me with

Kevin was great to work with and helped me with everything I needed and answered all my questions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Kevin here at Honda of Cleveland heights has been patient

Kevin here at Honda of Cleveland heights has been patient with me and did everything he could to get me rolling great customer service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Understanding!

Understanding! Stevi Austin, was very attentive & great customer service! Definitely would give great recommendation! Thanks!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

I worked with Drew in sales and Joe in finance to make my

I worked with Drew in sales and Joe in finance to make my deal happen- they were quick and thorough. I was out in less than 2 hours. I stated my expectations clearly and they did the work.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Our 2023 HR-V Sport was totaled by a drunk driver and

Our 2023 HR-V Sport was totaled by a drunk driver and right after the accident we reached out to all the local Honda dealers about getting a new vehicle. When talking with Andy Adams at Cleveland Heights Honda, he showed concern about our situation and wanted to help in any way possible. He, and the whole Cleveland Heights team, was able to get us into a 2024 CR-V Hybrid Sport very quickly to ensure that we had a car once the rental from insurance was up. They also helped us work around our schedule to get all the paperwork signed. Overall, it was a great experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The service provided by Kevin was exceptional throughout

The service provided by Kevin was exceptional throughout ,his approach was attentive and caring for my needs which he understood and we had an immediate good working relationship ,nothing was too much trouble and I enjoyed working with him to reach a mutually satisfactory conclusion.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Andy was awesome, and made sure all my requests were made

Andy was awesome, and made sure all my requests were made to get my new car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Dan was great!

Dan was great! He was really helpful. It was my first time and Dan really took care of me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

I went in for an advertised oil change.

I went in for an advertised oil change. Before changing the oil, the service department did a multi-point vehicle inspection. The Service Advisor told me about caliper and rotor problems. I told him that I would not be able to have these problems that totaled $2411.83 to repair. Since then, I have squelching sounds when I back up and there seems be something wrong with my tires while driving. I have Car Shield Insurance, but Hoda refuses to recognize my insurance. Greed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.