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Quick easy transaction and delivery process.
Quick easy transaction and delivery process. Very responsive customer service, and very friendly! Would use this service again
They did not even respond to my emails.
They did not even respond to my emails. Terrible people with bad customer service and respect
Carvana had a good selection of vehicles.
Carvana had a good selection of vehicles. The process was fairly painless, once I got through the insurance underwriting portion of it. My vehicle was delivered on the day and at the approximate time that was promised. I did not have to wait for the permanent plates, as they were already on the vehicle when it was delivered. I even got the chance to test drive it. Good job!
Everything went smooth and they delivered the vehicle an
Everything went smooth and they delivered the vehicle an hour earlier. Great customer service and the vehicle was as it was described.
I love the ease of the transaction.
I love the ease of the transaction. No dealership and hours saved! The people I spoke to and had contact with were awesome! My issue came with my car. 3 days in the check engine light came on. I am now waiting 1 1/2 months for a dealership to see my car because none of the local shops can "touch the car" since it is under the powertrain warranty. This is super inconvenient and not helpful when I am going on a business road trip in 2 weeks. I absolutely 100% would buy from Carvana again, but having to HAVE to deal with dealerships only on their warranties is time consuming and not efficient, yet I cannot afford to pay out of pocket by going to another one.
I waited for 40 minutes past my scheduled appointment
I waited for 40 minutes past my scheduled appointment time, with no explanation or apology from my rep. The vending machine contraption was damaged, and my car has a giant dent on the roof from transit. The vehicle itself seems great though, it was exactly what I wanted and easy to find/buy from the app. The process of browsing and buying is great, but all things related to them acting as a dealership were very rough.
Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the name provided. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.
Only complaint is the color of the vehicle was listed as
Only complaint is the color of the vehicle was listed as red and is actually bronze fire metallic. Which I found out after it was delivered, but I actually like it though.
speedy, fast, and reliable service with Carvana.
speedy, fast, and reliable service with Carvana. I was able to purchase my car and drive off in less than 30 minutes
This was the easiest process and I absolutely love my new
This was the easiest process and I absolutely love my new car. This was my first time buying a car of my own and I couldn’t be happier!
I hate to leave 3 stars because I’m kind of conflicted
I hate to leave 3 stars because I’m kind of conflicted about how I feel about the experience. On one hand, I loved the aspect of not having to shop around at all the dealerships. I could just do that from the comfort of my home. That part I absolutely loved, and actually had fun since there are a LOT of cars to choose from! However, there are 2 main sticking points for me where I feel like Carvana could’ve done better. First, they rescheduled my pickup date 3 times. The first time was for 5 days. No big deal, right? I was ok with that, stuff happens. But then as the day neared, they rescheduled on me a second time for an additional 7 days. Now I’m annoyed, because how did they not know they had transportation issues before the day of my appointment? I even got a text the day before telling me they didn’t anticipate any delays, but then the morning of my appointment, they texted me telling me there were transportation issues and they’ve rescheduled my pickup. I’m slightly annoyed at this point, but of course I wait because what else was I to do? But then when those 7 days were up and it was the day of my pickup, I get a text first thing in the morning telling me everything was on track and they’d see me at my appointment. But then 30 minutes later I get another text telling me there were transportation issues and they rescheduled me yet again for the third time for an additional 9 days. At this point, I was seriously considering just canceling the purchase. Three strikes and you’re out right? But I really wanted the car I was getting. I know I could’ve easily canceled and bought another car, but this particular car I didn’t think was going to come up soon again (model, color and mileage) so I decided to stick it out. I told myself if they reschedule on me again, that was the universe trying to tell me this was not my car. But on the day of my pickup, I really thought they were going to reschedule again but to my amazement, they didn’t. I was actually picking up my new car! One other thing that added to my frustration with all the reschedules is that I was trading in my old car and I had to worry about the number of miles I was putting on it, so for almost a month, I really tried to not go anywhere to keep my mileage low. That was kind of a pain. The second biggest issue I have in this experience was when I picked the car up, there was something wrong with it. When I took it for a test spin I noticed that there was something wrong with the ac/heat. I turned the fan on just to circulate regular air inside the car and it sounded like a jet engine. It was louder than the radio! So now I have to take it in somewhere to be looked at and fixed, which I am unable to complete before my 7 days were up. So I had to make the decision to keep the car that has an issue that I don’t know the full extent of. I feel like this issue should’ve been fixed before it even came into my hands, but alas, that’s not what happened here. So right off the bat I have to deal with taking it to a preferred service provider, pay the deductible, and whatever else that is involved with getting the issue repaired. I can’t really comment on that part of the experience since I am still going thru it, but overall, I just feel like this issue should’ve already been fixed. Nowhere in the car details was this disclosed. So that was my experience and why I rate 3 stars. But even with all that, I would still buy from Carvana again, and I would also recommend them. It’s hard to explain the feelings, but I guess because I had both good and bad experiences, I chose the middle ground for this review. Oh, and a couple of minor things to note. I wasn’t given a coin to put in the slot and watch the car come down the “vending machine”, not sure why. I didn’t ask. The other thing is the car was a little dirty on the outside. I don’t know why but I made the assumption that it would be cleaner. Had I of bought it from any other dealership, I’m sure they would’ve given it a nice car wash before giving me the keys.