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Glassman Automotive Group, Inc

(2,191 reviews)
2025 state dealer award
View 9 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2017 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2017 consumer dealer award
(248) 864-4232 (248) 864-4232

Reviews

(2,191 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Glassman Automotive Group, Inc from DealerRater.

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Personnel are very courteous and accommodating.

Personnel are very courteous and accommodating. Time to complete service was exceptional and would highly recommend Glassman!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I have purchased 2 Genesis from Glassman.

I have purchased 2 Genesis from Glassman. Their staff and service are excellent. Great place to buy a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I took my MY08 Saab 93x for an oil change and remote

I took my MY08 Saab 93x for an oil change and remote reprogram and everything was completed with the estimated time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I received great service.

I received great service. They were communicative, polite, and completed the repairs in a timely manner. Because the repairs would take more than 3 hours, they offered me a ride home even though I was outside of their service area.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

everything was perfect.

everything was perfect. Car was ready as promised. Very pleasant experience. Would definately go back

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service experience.

Great service experience. Very professional. Kristina was very knowledgeable and accommodating. Car was ready when promised.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Checkin was fast and efficient I was happy with the

Checkin was fast and efficient I was happy with the service that was provided by the service department

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The service was fast and efficient.

The service was fast and efficient. Adam was very helpful with the checkin and check out.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Between Mel and a serviceman they figured out how to

Between Mel and a serviceman they figured out how to install a handle on the inside of the trunk for me. As a short person I had to use a step stool to close the trunk - a hassle beyond belief. (Really Subaru engineers????) They did a fabulously creative fix and my service was excellent!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Do not buy a car from Glassman Automotive Kia or any

Do not buy a car from Glassman Automotive Kia or any other. I have been lied, to mentally xxxxx, abandoned, mentally assaulted. I purchased a used car from Glassman for my daughter a 2014 Ford Focus. They broke my car latch on my door and tried to blame it on me and my husband. Gary the manager and Chander the sales rep took my vehicle to Avis Ford to be fix after they said they were not grotto fix it and abandoned my car there. Went to Avis Ford they could not find it. It sat on there lot for 24 hrs without anyone knowing it was there. I will never buy a car from Glassman and will tell everyone don't buy one from you. If this is how you treat customers I want know part of you or your dealership ever!!! I have never been treated with such disrespect in my life. You can feel and see the racism in the dealership. I guess wrong color poor service hang them now. This dealership has cause me such anxiety, headaches and pain. I will burn in xxxx before I come back here !!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.