Reviews
My experience turned into a nightmare.
My experience turned into a nightmare.I walked in wanting a Rave4 Toyata Hybrid. Was sold a gas didnt know until my husband looked under hood. was going to compensate mistake with a hybrid at the cost of $9,000. was not happy was there mistake. this was in Nov.End of Feb went back to speak with other above the others I spoke to. Talked to Chris and he was willing to sell me 2026 hybrid for about $10,000 more than what I paid. He did give a few things to cut the price down. My husband and I were not willing to pay for there mistake!!! My Salesman was Umar. I was very taken advantage of and no fair solution was gotten. He is the one who made the mistake. We own car repair facility as a matter of fact 5 shops and have been successful for 64 years. (in Ann Arbor) We work with the public all the time and what has happened at Toyota is no way to treat a customer by not resolving the issue and costing me more, alot more, because of Umar's mistake. He is said to be one of there top salesmen I guess I see why after he scammed me. This is a brief explanation of what transpired. I would not recommend this Dealership in Ann Arbor. Or Umar as he is not upfront to the customer.
My experience turned into a nightmare.
My experience turned into a nightmare.I walked in wanting a Rave4 Toyata Hybrid. Was sold a gas didnt know until my husband looked under hood. was going to compensate mistake with a hybrid at the cost of $9,000. was not happy was there mistake. this was in Nov.End of Feb went back to speak with other above the others I spoke to. Talked to Chris and he was willing to sell me 2026 hybrid for about $10,000 more than what I paid. He did give a few things to cut the price down. My husband and I were not willing to pay for there mistake!!! My Salesman was Umar. I was very taken advantage of and no fair solution was gotten. He is the one who made the mistake. We own car repair facility as a matter of fact 5 shops and have been successful for 64 years. (in Ann Arbor) We work with the public all the time and what has happened at Toyota is no way to treat a customer by not resolving the issue and costing me more, alot more, because of Umar's mistake. He is said to be one of there top salesmen I guess I see why after he scammed me. This is a brief explanation of what transpired. I would not recommend this Dealership in Ann Arbor. Or Umar as he is not upfront to the customer.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
I'm truly sorry to hear about your negative experience and the frustration it has caused. It's never our intention to mislead or disappoint our customers, and I apologize for any mistakes that were made during your purchase process. We take these matters seriously, so please give me a call at your convenience so we can discuss this further and work towards finding a fair solution for you. Thank you, Zack Johnson - Internet Sales Manager - 734-997-7600 ext 209
The 5K checkup was great without a hitch.
The 5K checkup was great without a hitch. The service tech, Chandler was polite, professional and precise. In and out in,about an hour.
The 5K checkup was great without a hitch.
The 5K checkup was great without a hitch. The service tech, Chandler was polite, professional and precise. In and out in,about an hour.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi George, thank you for sharing your experience with Chandler and our team! It's our pleasure to provide efficient and professional service. - The Toyota of Ann Arbor Team
My appointment was on time, the duration of the work was
My appointment was on time, the duration of the work was as estimated and Connor was pleasant to work with.
My appointment was on time, the duration of the work was
My appointment was on time, the duration of the work was as estimated and Connor was pleasant to work with.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Dan, we are happy to hear that Connor made your experience so seamless! Thank you for choosing Toyota of Ann Arbor and for sharing your review.
A great experience!
A great experience! They did a tire rotation and oil change for free! A couple of weeks ago they replaced the starting battery. Again free,
A great experience!
A great experience! They did a tire rotation and oil change for free! A couple of weeks ago they replaced the starting battery. Again free,
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
John, we're glad to hear about your great experience at Toyota of Ann Arbor! It's wonderful that our team took good care of your vehicle. See you next time!
I had a great experience yesterday with a somewhat
I had a great experience yesterday with a somewhat complex repair. The mechanic figured everything out and Terrence explained everything well and really cared about doing an excellent job ! I was quite relieved and satisfied !
I had a great experience yesterday with a somewhat
I had a great experience yesterday with a somewhat complex repair. The mechanic figured everything out and Terrence explained everything well and really cared about doing an excellent job ! I was quite relieved and satisfied !
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Lisa, we're glad to hear that Terrence thoroughly explained your repair and you’re satisfied with the work done at Toyota of Ann Arbor. Safe travels!
Service was great with my latest problem with my car!
Service was great with my latest problem with my car! Thank you for your help!
Service was great with my latest problem with my car!
Service was great with my latest problem with my car! Thank you for your help!
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Sara, it was our pleasure to assist you. Thank you from all of us here at Toyota of Ann Arbor!
Terrence is great at customer service.
Terrence is great at customer service. And the maintenance repair was clearly explained. Used this dealer for several decades and will continue. Mary
Terrence is great at customer service.
Terrence is great at customer service. And the maintenance repair was clearly explained. Used this dealer for several decades and will continue. Mary
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mary, thank you for your kind words about Terrence and for being such a loyal customer of Toyota of Ann Arbor. We truly value your continued business!
Dusty was a pleasure to work with.
Dusty was a pleasure to work with.Very professional and would recommend him to friends.
Dusty was a pleasure to work with.
Dusty was a pleasure to work with.Very professional and would recommend him to friends.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're glad to hear that Dusty and the Toyota of Ann Arbor team provided 5-star service! Thanks for sharing your kind words!
I was greeted when I walked in,they got my car done in
I was greeted when I walked in,they got my car done in time good going guys thank you Glenda Hubbard Ypsilanti Michigan
I was greeted when I walked in,they got my car done in
I was greeted when I walked in,they got my car done in time good going guys thank you Glenda Hubbard Ypsilanti Michigan
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Glenda, thank you for sharing your experience! We hope to see you back at Toyota of Ann Arbor Service Center down the road!
It was great working with Kareem and arriving at final
It was great working with Kareem and arriving at final details for my new Corolla. Jon Roden was also great finishing up the details.
It was great working with Kareem and arriving at final
It was great working with Kareem and arriving at final details for my new Corolla. Jon Roden was also great finishing up the details.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Pat, thank you for sharing your awesome feedback about Kareem! We will share this with the team at Toyota of Ann Arbor and we hope you enjoy your new Corolla!