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Reviews
My first visit to Ourisman Mazda in Rockville was a
My first visit to Ourisman Mazda in Rockville was a wonderful experience, from start to finish. My salesperson Lelo Hika was polite, professional and patient with all my questions. From trade-in to test drives to final pricing, it was a relaxing, enjoyable way to buy a new Mazda SUV. Highly recommend it for anyone looking for a fair price and an immaculate dealership.
My first visit to Ourisman Mazda in Rockville was a
My first visit to Ourisman Mazda in Rockville was a wonderful experience, from start to finish. My salesperson Lelo Hika was polite, professional and patient with all my questions. From trade-in to test drives to final pricing, it was a relaxing, enjoyable way to buy a new Mazda SUV. Highly recommend it for anyone looking for a fair price and an immaculate dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Peter, thank you for such a thoughtful review! We’re thrilled to hear your first visit to Ourisman Mazda in Rockville was a wonderful experience from start to finish. Lelo will be delighted to know his professionalism and patience made the process relaxed and enjoyable. We truly appreciate your recommendation and hope you’re loving your new Mazda SUV—welcome to the Ourisman family!
Had some problems with my vehicle but Roger Larios solved
Had some problems with my vehicle but Roger Larios solved the situation quick and with tranquility. GOAT!!!
Had some problems with my vehicle but Roger Larios solved
Had some problems with my vehicle but Roger Larios solved the situation quick and with tranquility. GOAT!!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent dealership!
Excellent dealership! Everyone that we encountered during the purchase of our new Mazda was great!!
Excellent dealership!
Excellent dealership! Everyone that we encountered during the purchase of our new Mazda was great!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review! We’re glad to hear everyone you worked with made your Mazda purchase a positive experience. We truly appreciate your kind words and hope you’re enjoying your new vehicle!
I recently visited Ourisman Mazda of Rockville, I was
I recently visited Ourisman Mazda of Rockville, I was blown away by the customer service, great stuff they wanted to be sure that I got all what I'm looking for in a vehicle. Andre (excellent salesman) explained everything about the CX-5 I purchased exceeded my expectations in all terms of quality and safety...
I recently visited Ourisman Mazda of Rockville, I was
I recently visited Ourisman Mazda of Rockville, I was blown away by the customer service, great stuff they wanted to be sure that I got all what I'm looking for in a vehicle. Andre (excellent salesman) explained everything about the CX-5 I purchased exceeded my expectations in all terms of quality and safety...
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I would rate no stars but not an option.
I would rate no stars but not an option. Beware of this dealership, worst new car buying experience ever. Take your business to a well respected dealership. Dishonest in all aspects.
I would rate no stars but not an option.
I would rate no stars but not an option. Beware of this dealership, worst new car buying experience ever. Take your business to a well respected dealership. Dishonest in all aspects.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Don’t come to this place!
Don’t come to this place!!! I bought a new car last week and at contract signing the finance guys lied, telling me a $5,000 service contract was mandatory. They also added an $800 dealer fee without permission. I’m canceling the package but they ignore my emails and calls. Buyers beware — this dealership misrepresents and refuses accountability.
Don’t come to this place!
Don’t come to this place!!! I bought a new car last week and at contract signing the finance guys lied, telling me a $5,000 service contract was mandatory. They also added an $800 dealer fee without permission. I’m canceling the package but they ignore my emails and calls. Buyers beware — this dealership misrepresents and refuses accountability.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for bringing this to our attention. We are very sorry for the concerns you’ve raised about your visit and understand how frustrating this is. Please contact our Vice President, Hussein Farzad, so we can review this with you directly: hfarzad@ourismancars.com. You may also reach our team at MazdaFeedback@ourismancars.com. We appreciate the opportunity to address this and work toward a resolution.
Amazing and First Class .
Amazing and First Class . Thanks to Youssef and Ahmed . Well done and this is my preferred location
Amazing and First Class .
Amazing and First Class . Thanks to Youssef and Ahmed . Well done and this is my preferred location
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words! We're so glad to hear Youssef and Ahmed made your experience a great one. We appreciate your loyalty and look forward to welcoming you back next time!
Where do I even start.
Where do I even start. First of all they lied and gave me a damaged vehicle. They also refused to fix the damages. The worst thing was that they took 3 months to issue me a plate and refused to issue temporary ones leading me to not able to drive my vehicle. The manager named Jaheed also created confrontation with me because of a person that came with me. After refusing to issue me plates they purposely called the cops to get my vehicle impounded. The whole situation was extremely difficult and daunting. Be very careful specially with the manager named Jaheed.
Where do I even start.
Where do I even start. First of all they lied and gave me a damaged vehicle. They also refused to fix the damages. The worst thing was that they took 3 months to issue me a plate and refused to issue temporary ones leading me to not able to drive my vehicle. The manager named Jaheed also created confrontation with me because of a person that came with me. After refusing to issue me plates they purposely called the cops to get my vehicle impounded. The whole situation was extremely difficult and daunting. Be very careful specially with the manager named Jaheed.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
This is the worst Mazda dealer in the USA SCAMMING
This is the worst Mazda dealer in the USA SCAMMING CUSTOMERS MANAGERS NEVER ANSWER PHONE CALLS, they are always on break, handled by the worst, very bad reputation for Mazda
This is the worst Mazda dealer in the USA SCAMMING
This is the worst Mazda dealer in the USA SCAMMING CUSTOMERS MANAGERS NEVER ANSWER PHONE CALLS, they are always on break, handled by the worst, very bad reputation for Mazda
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi Meek, we’re sorry to hear about your experience and understand your frustration. Please reach out to our Vice President, Hussein Farzad, at hfarzad@ourismancars.com or our team at MazdaFeedback@ourismancars.com so we can address your concerns directly and work toward a resolution.
Hello i bought a cx-90 from this dealership and they
Hello i bought a cx-90 from this dealership and they promised me to give me a second key for the car after few weeks of calling the m again they said we apologize we don’t have the key it’s not appropriate selling a car without let the customer know before signing make sure you check everything before signing thanks
Hello i bought a cx-90 from this dealership and they
Hello i bought a cx-90 from this dealership and they promised me to give me a second key for the car after few weeks of calling the m again they said we apologize we don’t have the key it’s not appropriate selling a car without let the customer know before signing make sure you check everything before signing thanks
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your feedback about your recent CX-90 purchase. We understand how important transparency and follow-through are, and we’re sorry to hear about the concern with the second key. Please reach out to our Vice President, Hussein Farzad, at hfarzad@ourismancars.com, or our team at MazdaFeedback@ourismancars.com, so we can review your situation directly.