Jaguar Land Rover Novi

4.0
(206 reviews)
Visit Jaguar Land Rover Novi
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–6:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–6:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–4:00pm Closed
Sunday Closed Closed

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New (248) 919-2052 (248) 919-2052
Used (248) 919-2047 (248) 919-2047
Service (248) 919-2044 (248) 919-2044

Inventory

See all 118 vehicles from this dealership.

About our dealership

We are committed to providing our community with the best possible dealership experience. Our vision is working together moving people throughout life. We believe going the extra mile helps our guests go the extra thousands.
Working together moving people throughout life

Service center

Phone number (248) 919-2044

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
Closed
Sunday
Closed

Reviews

4.0
(206 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Working with Wayne was great!

Working with Wayne was great!! He was friendly and knowledgeable from beginning to end!...2 thumbs up 👍🏼 👍🏼

5.0

Working with Wayne was great!

Working with Wayne was great!! He was friendly and knowledgeable from beginning to end!...2 thumbs up 👍🏼 👍🏼

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

The parts team really goes out of their way to provide

The parts team really goes out of their way to provide excellent customer service. Chris and Jay are excellent examples, they both are knowledgeable and courteous and provide exceptional service to their customers.

5.0

The parts team really goes out of their way to provide

The parts team really goes out of their way to provide excellent customer service. Chris and Jay are excellent examples, they both are knowledgeable and courteous and provide exceptional service to their customers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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5.0

I just got home from buying my 2024 Land Rover Defender.

I just got home from buying my 2024 Land Rover Defender. It’s gorgeous. Just as important to me was the amazing service I received from Lenore again. She is the reason I keep coming back to buy cars from here. Amazing customer service and a great person. I really appreciate her going the extra mile always. Today, Robbie was also great and a big help. Big shout outs to both!! Lenore…I’ll see you again in a few years!!

5.0

I just got home from buying my 2024 Land Rover Defender.

I just got home from buying my 2024 Land Rover Defender. It’s gorgeous. Just as important to me was the amazing service I received from Lenore again. She is the reason I keep coming back to buy cars from here. Amazing customer service and a great person. I really appreciate her going the extra mile always. Today, Robbie was also great and a big help. Big shout outs to both!! Lenore…I’ll see you again in a few years!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Sam, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Land Rover Novi. Please feel free to contact us if you have any questions on your new purchase. Sincerely, Tony Malouf, Sales Manager 248-426-3603 tmalouf@foxmotors.com

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1.0

I responded to a vehicle they advertised online.

I responded to a vehicle they advertised online. The response to my email was pretty prompt. We agreed that I would come the next morning between 9:30 and noon. When I arrived the next morning, there was trouble locating the car. After many minutes it was determined that the car was in the repair area being "certified for sale". I was able to look at it, and they did put the hoist down (but did not take it off the hoist), and I was able to sit in it, but that's all. I drove nearly an hour to get there. Very disappointed by the lack of communication from the person I emailed with to the rest of the team.

1.0

I responded to a vehicle they advertised online.

I responded to a vehicle they advertised online. The response to my email was pretty prompt. We agreed that I would come the next morning between 9:30 and noon. When I arrived the next morning, there was trouble locating the car. After many minutes it was determined that the car was in the repair area being "certified for sale". I was able to look at it, and they did put the hoist down (but did not take it off the hoist), and I was able to sit in it, but that's all. I drove nearly an hour to get there. Very disappointed by the lack of communication from the person I emailed with to the rest of the team.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback, anonymous. Here at Jaguar of Novi, we pride ourselves on customer satisfaction, and it appears that your recent experience with our staff does not reflect that. Please contact me at your earliest convenience so that we can discuss this issue in greater depth. I look forward to hearing from you soon. Sincerely, Tony Cross, Sales Manager, 248-426-3614, tcross@foxmotors.com

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5.0

Excellent service, thanks for the friendly service

Excellent service, thanks for the friendly service, manager Tony Malouf and salesman Ted Sims for their great help to find the right beautiful vehicle …thank you

5.0

Excellent service, thanks for the friendly service

Excellent service, thanks for the friendly service, manager Tony Malouf and salesman Ted Sims for their great help to find the right beautiful vehicle …thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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5.0

A very respectable, proper dealership.

A very respectable, proper dealership. Rob Ghanem exceeded my expectations as a salesman with my experience at Land Rover Farmington Hills.

5.0

A very respectable, proper dealership.

A very respectable, proper dealership. Rob Ghanem exceeded my expectations as a salesman with my experience at Land Rover Farmington Hills.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that Rob was able to meet your needs. At Land Rover of Farmington Hills, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Sincerely, Tony Malouf, Sales Manager 248-426-3603 tmalouf@foxmotors.com

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1.0

I had to call on several occasions to find out the status

I had to call on several occasions to find out the status on my vehicle. They had my vehicle for approximately two weeks. When they delivered my vehicle they did not detail it at all as they promised.

1.0

I had to call on several occasions to find out the status

I had to call on several occasions to find out the status on my vehicle. They had my vehicle for approximately two weeks. When they delivered my vehicle they did not detail it at all as they promised.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, Aaron Lee, Service Manager 248-426-3607 alee@foxmotors.com

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1.0

🚩🚩 DO NOT, LISTEN!

🚩🚩 DO NOT, LISTEN!... DO NOT take your vehicle to this location!.. Choose a different Dealership. I took my truck here just for a Key Fob and Programming. My truck ran great before I before I took it there with NO issues. All I did was just lose my key fob. That's it! I've NEVER had any issues with my truck AT ALL until I brought it to Farmington Hills Land Rover. First of all they don't meet correct appointment times. Almost a week later after my scheduled appointment my vehicle was finally pulled in... Only bc I called them and they finally decided that day to pull it in... I REPEAT DO NOT TAKE YOUR VEHICLE HERE... So the Service Manager Erin Lee calls me later that day and tells me I can come get the vehicle is ready. Upon the call he then tells me that the way that I'm gonna have to start my truck now is a different way then I normally start it. I have to go under my steering wheel to start my vehicle and btw your whole dashboard is out, your heating and cooling system doesn't work and your locks don't work. Then proceeded to tell me that it was already in this condition. BLEW MY MIND!.. Bc I KNOW 100% I've NEVER had any of these issues with my truck. Nor did I agree to have to start my truck ANY OTHER WAY then how it suppose to start. Erin Lee just took it amongst his self to not even call me to let me know that I'll have to start my truck under the steering. I never agreed nor even got a call for me to make the choice on if I wanted them to program it this way. Erin actually told me everything will be the same when I set it up to bring it in... There's so much more, but I won't make this super long. So I pick my truck up a week later and miraculously everything is working all of a sudden. I take it home 1 day. Wake up the next day to start my truck it won't start. Saying the smart key is not being detected. This is directly what I brought my truck in for JUST a fob and programming. It's literally saying the issues are with the key and programming. So I call them and they tell me... That it's just on me their not working on my car anymore. Unbelievable, now my truck won't start at all and their trying to make is seem as if my truck came in with all these issues it NEVER had.. Mind you, they told me they tried to program it 5 times and it didn't work. I have a totally key fob all together now. Starting my car from under the steering wheel. In which I never agreed to and now it won't start at all. Erin Lee Service Manager also tried to over charge me 300 dollars for the key and programming. Bc he didn't know I had already came up there and paid for it in advance. Smh Now I have to take them to court bc I WILL NOT BE HANDLED THIS WAY!.. AGAIN DO NOT TAKE ANY OF YOUR VEHICLE'S TO THIS LOCATION.

1.0

🚩🚩 DO NOT, LISTEN!

🚩🚩 DO NOT, LISTEN!... DO NOT take your vehicle to this location!.. Choose a different Dealership. I took my truck here just for a Key Fob and Programming. My truck ran great before I before I took it there with NO issues. All I did was just lose my key fob. That's it! I've NEVER had any issues with my truck AT ALL until I brought it to Farmington Hills Land Rover. First of all they don't meet correct appointment times. Almost a week later after my scheduled appointment my vehicle was finally pulled in... Only bc I called them and they finally decided that day to pull it in... I REPEAT DO NOT TAKE YOUR VEHICLE HERE... So the Service Manager Erin Lee calls me later that day and tells me I can come get the vehicle is ready. Upon the call he then tells me that the way that I'm gonna have to start my truck now is a different way then I normally start it. I have to go under my steering wheel to start my vehicle and btw your whole dashboard is out, your heating and cooling system doesn't work and your locks don't work. Then proceeded to tell me that it was already in this condition. BLEW MY MIND!.. Bc I KNOW 100% I've NEVER had any of these issues with my truck. Nor did I agree to have to start my truck ANY OTHER WAY then how it suppose to start. Erin Lee just took it amongst his self to not even call me to let me know that I'll have to start my truck under the steering. I never agreed nor even got a call for me to make the choice on if I wanted them to program it this way. Erin actually told me everything will be the same when I set it up to bring it in... There's so much more, but I won't make this super long. So I pick my truck up a week later and miraculously everything is working all of a sudden. I take it home 1 day. Wake up the next day to start my truck it won't start. Saying the smart key is not being detected. This is directly what I brought my truck in for JUST a fob and programming. It's literally saying the issues are with the key and programming. So I call them and they tell me... That it's just on me their not working on my car anymore. Unbelievable, now my truck won't start at all and their trying to make is seem as if my truck came in with all these issues it NEVER had.. Mind you, they told me they tried to program it 5 times and it didn't work. I have a totally key fob all together now. Starting my car from under the steering wheel. In which I never agreed to and now it won't start at all. Erin Lee Service Manager also tried to over charge me 300 dollars for the key and programming. Bc he didn't know I had already came up there and paid for it in advance. Smh Now I have to take them to court bc I WILL NOT BE HANDLED THIS WAY!.. AGAIN DO NOT TAKE ANY OF YOUR VEHICLE'S TO THIS LOCATION.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We acknowledge your review and are currently looking into the events you’ve detailed.

Consumer response

My email is djlife24@gmail.com

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1.0

My first experience with Jaguar Farmington Hills was in...

My first experience with Jaguar Farmington Hills was in late June of this year when routine maintenance was performed on my I-Pace. In early August my car became completely inoperable and was towed back to this dealership for diagnosis and repair, a process that lasted more than three months (a loaner vehicle was provided during most of that time). While it was unimaginable that it would take that length of time to repair my car, I found it frustrating that I often had to initiate contact with the service advisor or service manager to get updates on the status of my car's repair. This was not the customer service experience I expected from a luxury brand. On December 3rd I was informed that my car was ready and I picked it up on that date. I drove directly home from the dealership and upon parking, my car displayed "charging system fault" and "low coolant level" error messages. I contacted the Jaguar North America office, which arranged for me to take my car to another dealership.

1.0

My first experience with Jaguar Farmington Hills was in...

My first experience with Jaguar Farmington Hills was in late June of this year when routine maintenance was performed on my I-Pace. In early August my car became completely inoperable and was towed back to this dealership for diagnosis and repair, a process that lasted more than three months (a loaner vehicle was provided during most of that time). While it was unimaginable that it would take that length of time to repair my car, I found it frustrating that I often had to initiate contact with the service advisor or service manager to get updates on the status of my car's repair. This was not the customer service experience I expected from a luxury brand. On December 3rd I was informed that my car was ready and I picked it up on that date. I drove directly home from the dealership and upon parking, my car displayed "charging system fault" and "low coolant level" error messages. I contacted the Jaguar North America office, which arranged for me to take my car to another dealership.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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4.0

Our Salesperson made the deal happen as promised. We’re...

Our Salesperson made the deal happen as promised. We’re enjoying our purchase so far.

4.0

Our Salesperson made the deal happen as promised. We’re...

Our Salesperson made the deal happen as promised. We’re enjoying our purchase so far.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Ramh14102, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!

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