Jaguar Land Rover Novi

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4.4
(201 reviews)
Visit Jaguar Land Rover Novi
Sales hours: 10:00am to 6:00pm
Service hours: 8:00am to 6:00pm
View all hours
Service Sales
Monday 8:00am–6:00pm 10:00am–6:00pm
Tuesday 8:00am–6:00pm 10:00am–6:00pm
Wednesday 8:00am–6:00pm 10:00am–6:00pm
Thursday 8:00am–6:00pm 10:00am–6:00pm
Friday 8:00am–6:00pm 10:00am–6:00pm
Saturday 8:00am–3:00pm 10:00am–4:00pm
Sunday Closed Closed
New (248) 919-2052 (248) 919-2052
Used (248) 919-2047 (248) 919-2047
Service (248) 919-2044 (248) 919-2044

Inventory

See all 68 vehicles from this dealership.

About our dealership

Buying a new or used car should be fun. Seriously. Which is why Fox Motors makes the experience a remarkable one. When we first opened our doors in 2000, we didn't just join the car dealership industry. We reinvented it. And we did so in an environment where customers and their needs come first. Where we prove daily that customer service is alive and well. And where our employees are proud to say they work. We created a dealer network that ensures you'll find the ideal vehicle for your needs. And we make sure you're happy with your first experience with us, because we don't want it to be your last experience with us.
Working together moving people throughout life

Service center

Phone number (248) 919-2044

Service hours

Monday
8:00am–6:00pm
Tuesday
8:00am–6:00pm
Wednesday
8:00am–6:00pm
Thursday
8:00am–6:00pm
Friday
8:00am–6:00pm
Saturday
8:00am–3:00pm
Sunday
Closed

Reviews

4.4
(201 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

A very respectable, proper dealership.

A very respectable, proper dealership. Rob Ghanem exceeded my expectations as a salesman with my experience at Land Rover Farmington Hills.

Dealer response

Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that Rob was able to meet your needs. At Land Rover of Farmington Hills, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Sincerely, Tony Malouf, Sales Manager 248-426-3603 tmalouf@foxmotors.com

1.0

I had to call on several occasions to find out the status

I had to call on several occasions to find out the status on my vehicle. They had my vehicle for approximately two weeks. When they delivered my vehicle they did not detail it at all as they promised.

Dealer response

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, Aaron Lee, Service Manager 248-426-3607 alee@foxmotors.com

1.0

🚩🚩 DO NOT, LISTEN!

🚩🚩 DO NOT, LISTEN!... DO NOT take your vehicle to this location!.. Choose a different Dealership. I took my truck here just for a Key Fob and Programming. My truck ran great before I before I took it there with NO issues. All I did was just lose my key fob. That's it! I've NEVER had any issues with my truck AT ALL until I brought it to Farmington Hills Land Rover. First of all they don't meet correct appointment times. Almost a week later after my scheduled appointment my vehicle was finally pulled in... Only bc I called them and they finally decided that day to pull it in... I REPEAT DO NOT TAKE YOUR VEHICLE HERE... So the Service Manager Erin Lee calls me later that day and tells me I can come get the vehicle is ready. Upon the call he then tells me that the way that I'm gonna have to start my truck now is a different way then I normally start it. I have to go under my steering wheel to start my vehicle and btw your whole dashboard is out, your heating and cooling system doesn't work and your locks don't work. Then proceeded to tell me that it was already in this condition. BLEW MY MIND!.. Bc I KNOW 100% I've NEVER had any of these issues with my truck. Nor did I agree to have to start my truck ANY OTHER WAY then how it suppose to start. Erin Lee just took it amongst his self to not even call me to let me know that I'll have to start my truck under the steering. I never agreed nor even got a call for me to make the choice on if I wanted them to program it this way. Erin actually told me everything will be the same when I set it up to bring it in... There's so much more, but I won't make this super long. So I pick my truck up a week later and miraculously everything is working all of a sudden. I take it home 1 day. Wake up the next day to start my truck it won't start. Saying the smart key is not being detected. This is directly what I brought my truck in for JUST a fob and programming. It's literally saying the issues are with the key and programming. So I call them and they tell me... That it's just on me their not working on my car anymore. Unbelievable, now my truck won't start at all and their trying to make is seem as if my truck came in with all these issues it NEVER had.. Mind you, they told me they tried to program it 5 times and it didn't work. I have a totally key fob all together now. Starting my car from under the steering wheel. In which I never agreed to and now it won't start at all. Erin Lee Service Manager also tried to over charge me 300 dollars for the key and programming. Bc he didn't know I had already came up there and paid for it in advance. Smh Now I have to take them to court bc I WILL NOT BE HANDLED THIS WAY!.. AGAIN DO NOT TAKE ANY OF YOUR VEHICLE'S TO THIS LOCATION.

Dealer response

We acknowledge your review and are currently looking into the events you’ve detailed.

Consumer response

My email is djlife24@gmail.com

1.0

My first experience with Jaguar Farmington Hills was in...

My first experience with Jaguar Farmington Hills was in late June of this year when routine maintenance was performed on my I-Pace. In early August my car became completely inoperable and was towed back to this dealership for diagnosis and repair, a process that lasted more than three months (a loaner vehicle was provided during most of that time). While it was unimaginable that it would take that length of time to repair my car, I found it frustrating that I often had to initiate contact with the service advisor or service manager to get updates on the status of my car's repair. This was not the customer service experience I expected from a luxury brand. On December 3rd I was informed that my car was ready and I picked it up on that date. I drove directly home from the dealership and upon parking, my car displayed "charging system fault" and "low coolant level" error messages. I contacted the Jaguar North America office, which arranged for me to take my car to another dealership.

4.0

Our Salesperson made the deal happen as promised. We’re...

Our Salesperson made the deal happen as promised. We’re enjoying our purchase so far.

Dealer response

Ramh14102, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!

5.0

Johnny Manoviec was my service advisor and he has done a...

Johnny Manoviec was my service advisor and he has done a wonderful magnificent amazing job and has went above and beyond to help me and my wife with servicing my vehicle also his customer service skills are immaculate. Always has a great attitude and very respectful to me my wife and my youngest daughter. My name is Saji Latif, and Johnny has made my experience at Jaguar a great one I’d refer anybody to LandRover-Jaguar of Farmington Hills all because of Johnny and his amazing customer service skills as well as going above and beyond to service my vehicle to my satisfaction. Definitely an asset to the company, you just don’t find that combination too often anymore since this pandemic. That’s just great that you can get that type of service from someone like Johnny . I’ve also seen his skills working with other people before we were sent to him and he’s great to everybody and makes SURE that every customer is satisfied completely with their vehicle when driving off I’m just blown away with the outstanding customer service skills that young man has. Ted Sims the salesman also just amazing with finding the vehicle I wanted with great warranties just superb experience there at Jaguar land rover of Farmington hills. This is the only location you want to get your vehicle serviced at and go to. Honestly thanks guys

Dealer response

Sajilatif7, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

5.0

I have always had exceptional service here. I feel very...

I have always had exceptional service here. I feel very confident when taking my vehicle to this dealer for routine maintenance. Everyone from the time I walk in, until the time I leave are wonder, professional and personable.

Dealer response

Sherry, we're happy you found our staff to be so supportive during your experience here at Jaguar Farmington Hills.

2.0

Service has made several (3) attempts to fix my ABS &...

Service has made several (3) attempts to fix my ABS & Suspension w/no success & empty promises

5.0

Jonny in service was great. I was disappointed in oil...

Jonny in service was great. I was disappointed in oil change, I had a oil leak, I had to bring the vehicle back the next day for service.

1.0

No one calls back and I have an emergency light on and...

No one calls back and I have an emergency light on and the first appointment I can get with a loaner is November 23 over 3 weeks away. First appointment I made asking for loaner took over 2 weeks and I got 3 messages to remember my appointment but when I got there they said someone didn't return a loaner so they did not have one for me. Other than that, even in sales my Salesman never returned a call. I should have known then not to get a Jag there. Dennis

See all 201 reviews