Jaguar Land Rover Novi

I have been leasing a new Rover every 3 years since the 90's. I have been through many dealerships and sales people along the way. Lenor Parvu at the Novi, Mi. dealership is clearly the best person I have ever worked and no she did not ask me to post a review. Lenor has the patience and perseverance to find the exact Rover you are looking for, and her follow up is great.

Lenore and Robbie were very professional and helped me a lot Lenore called me on Saturday about my lease ending told me to come in and she helped pick a new vehicle that day and on Monday I signed for a new 2026 Jaguar F pace The experience was non stressful and everyone there were so helpful Thank you Lenore and Robbie see you in 4 yrs to pick out another Jaguar

Very low pressure, comfortable experience. Wayne Bell was a knowledgeable and responsive salesperson. Highly recommended

It was a long wait for my vehicle but it was so worth the wait. I arrived to pick up my 2025 truck and had beautiful ballon’s making the interior and exterior of my truck! I thought that was so sweet and personable. I had the best experience working with Lenora and Robbie. Thank you both for a great experience!

Working with my service advisor Johnny has been fantastic. He takes pride in his work and taking care of customers. Great customer service!

HIGHLY RECOOMMENDED. We had a very pleasant experience at LandRover Novi. Wayne was the salesman. He is extremely knowledgeable and very helpful. From the ordering process to the delivery we had no trouble. He and the dealership was very accommodating and helpful for all our requests. I have zero issues or complaints. I strongly recommend them. This is our first time purchase of Range Rover my wife's dream car. We are excited to have the car. Wayne went over all the options and add ons, and gave an honest advice regarding all these options. We did not feel pressured! Hard to imagine these days!!.

THE ABSOLUTE WORST BUYING EXPERIENCE WE HAVE EVER ENCOUNTERED BY FAR. We were able to purchase the car that my wife really wanted. That's the only benefit of this transaction. Our salesperson was helpful, kind and accommodating. Beyond these two compliments, an absolutely horrific buying experience because of the finance team. Facts were misrepresented and understandings not delivered as we agreed to. My wife we treated horribly when she went to close the deal. All the finance team wanted to do was sell on their terms and get us out of there. No care about what the customer needed or wanted. Just lowball us on our trade-in and not negotiate on selling price. The finance team kept whining about how they are selling this vehicle at no margin/dealer invoice and what a "deal" we were getting ... please. It was one fabrication and misrepresentation after another. My recommendation is to say away from this store and check out what's available at other local dealerships. We've had a Jaguar previously, and this particular Jag dealership has been through numerous owners since our initial purchase about a decade ago. And based on our recent experience, it is not a surprise it continues to have new owners. Classic "say anything to make the deal" and then get them out the door! While the car is great, our experience at this dealership is such that I can confidently give zero out of five stars (sorry, but this app required me to at least rate it one star). In hindsight, we should have abandoned the deal and just gone to Grand Rapids where another dealership had the same car at the identical price point ... and likely we would not have had to deal with an insulting and degrading experience. [The irony was this finance person kept telling us to "trust me."]

Working with Wayne was great!! He was friendly and knowledgeable from beginning to end!...2 thumbs up 👍🏼 👍🏼

The parts team really goes out of their way to provide excellent customer service. Chris and Jay are excellent examples, they both are knowledgeable and courteous and provide exceptional service to their customers.

I just got home from buying my 2024 Land Rover Defender. It’s gorgeous. Just as important to me was the amazing service I received from Lenore again. She is the reason I keep coming back to buy cars from here. Amazing customer service and a great person. I really appreciate her going the extra mile always. Today, Robbie was also great and a big help. Big shout outs to both!! Lenore…I’ll see you again in a few years!!