Ira Acura Westwood

This dealership is extremely helpful and courteous. Trevor went above and beyond getting my new RDX ready for me to take home. This is a 5 star dealership. I will be returning when I am ready for my next car.

Excellent experience. They went above and beyond. Very knowledgeable and very good customer service & hospitality.

The only place that I trust with my Acura. Best customer service. Thank you Justin.

Treated well and with respect. Very knowledgeable. Fast service. Would recommend to family and friends.

Was treated with respect . Kept informed. Very knowledgeable. Fast service. clean facility good coffee Would come again. I would recommend to my family and friends

Very professional and efficient. Exceptional service . Can’t thank them enough. Highly recommend it to everyone.

I went in for service. The service rep, Stephen I believe, was great. Greeted, friendly all good. I told him my issue and he got my car in and was realistic about the time. I was there at about 8:35 He mentioned might be about 1-2 hours to get a better understanding what’s going on. I got an answer around the 10:30ish mark. So by now it’s almost 11 I was told it will be about 30-40 minutes they are working on my recall by my initial issue currently was resolved the dashboard was clear. He then mentioned we will clean it and vacuum, I said no need but then I was like okay a vacuum will be good. It’s now 12:50 my car is still being looked at. I am getting annoyed because I was told 30-40 minutes. By around 1 another rep asked if he can assist me because he can see I was upset. He said the car should be ready and we just need to do a quick wash and vacuum (i thought this was done already) so I said no I just want to leave. I get checked out and was told the lights are no longer on the dashboard if it pops back on come on in and we will do a deeper dive. Before I even step into my car the lights that I went in for were still there. Nothing was resolved, I was there for almost 5 hours and now I have to go back to drop it off again. Within those five hours it should have been looked at and not dependent on a code being erased. I appreciate the friendliness and the professionalism but 5 hours is a long time and not have anything resolved. Yes my recall was done but that wasn’t what I went in for.

Accurate reporting and timeliness. Good customer relations. Constant communication and updates during repairs. Great follow upon completion of repairs.

Great job by technician nice and clean job great costumer service from the service department steve and Jeff

I just had my first service there and the customer service was EXCELLENT. I was treated very kindly and quickly upon arrival and kept very well informed. The video of the car inspection was helpful and so personalized to my car , and educational to show me what to look for as the car ages. I highly recommend Ira Acura for buying and servicing your car.