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The BMW Store (Cincinnati)

(1,670 reviews)
Visit The BMW Store (Cincinnati)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 8:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–8:00pm
Tuesday 9:00am–8:00pm 7:30am–8:00pm
Wednesday 9:00am–8:00pm 7:30am–8:00pm
Thursday 9:00am–8:00pm 7:30am–8:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–6:00pm
Sunday Closed Closed
2025 state dealer award
View 16 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award
2026 consumer dealer award 2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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New (888) 267-5132 (888) 267-5132
Used (866) 967-3585 (866) 967-3585

Inventory

See all 244 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since May 2025.
Here at The BMW Store we’ve done a lot in over 4 decades and are very proud of our past and looking forward to an incredible future. Our customers have taken us a long way but here’s a little bit about how it all started! It was in 1979 that Tom Schwartz obtained his franchise from BMW. Prior to that, he had been deeply involved with BMWs as a technician. From 1971 – 1976, Tom ran an independent service repair business called The BMW Store. With those roots, his dealership has always placed a premium on customer service with the goal of assuring customers a hassle-free ownership experience.
Welcome to The BMW Store!

Service center

Phone number (866) 967-3585

Service hours

Monday
7:30am–8:00pm
Tuesday
7:30am–8:00pm
Wednesday
7:30am–8:00pm
Thursday
7:30am–8:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–6:00pm
Sunday
Closed

Meet our employees

Reviews

(1,670 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of The BMW Store (Cincinnati) from DealerRater.

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Paul Kolleck has worked with me on several cars purchases and always makes it simple! He is always reachable and aware of what we need and the best way to make it happen!

Paul Kolleck has worked with me on several cars purchases and always makes it simple! He is always reachable and aware of what we need and the best way to make it happen!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Paul Kolleck was a please to work with. Knowledgeable, attentive, and didn't waste my time.

Paul Kolleck was a please to work with. Knowledgeable, attentive, and didn't waste my time.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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I had an excellent experience with The BMW Store while shopping for a new car. The team was professional, welcoming, and focused on helping me find the right fit without any pressure. A special thank you to Paul Kolleck, who went above and beyond—taking the time to understand my needs, answer all of my questions, and ensure I felt confident throughout the process. His BMW knowledge, transparency, and follow-through made everything seamless. I highly recommend The BMW Store and Paul to anyone looking for a smooth, customer-focused car buying experience!

I had an excellent experience with The BMW Store while shopping for a new car. The team was professional, welcoming, and focused on helping me find the right fit without any pressure. A special thank you to Paul Kolleck, who went above and beyond—taking the time to understand my needs, answer all of my questions, and ensure I felt confident throughout the process. His BMW knowledge, transparency, and follow-through made everything seamless. I highly recommend The BMW Store and Paul to anyone looking for a smooth, customer-focused car buying experience!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Truly exceptional customer support. They went above and beyond to accommodate every single one of my needs with great attention to detail, clear communication on options and fast response. I have been a customer for over 20 years. Highly recommend Paul K.

Truly exceptional customer support. They went above and beyond to accommodate every single one of my needs with great attention to detail, clear communication on options and fast response. I have been a customer for over 20 years. Highly recommend Paul K.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Mat Swartz was great to deal with, very friendly with a low pressure approach that we appreciated. He worked with us on our "lost title" trade-in and made the entire process super easy. Highly recommend!

Mat Swartz was great to deal with, very friendly with a low pressure approach that we appreciated. He worked with us on our "lost title" trade-in and made the entire process super easy. Highly recommend!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Our experience working with Mat Swartz was fantastic! Also had a great experience with Jemar in financing. I would highly recommend buying a pre-owned car from the BMW store.

Our experience working with Mat Swartz was fantastic! Also had a great experience with Jemar in financing. I would highly recommend buying a pre-owned car from the BMW store.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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The transaction was quick and easy. Everyone was friendly and very helpful from trade in to delivery.

The transaction was quick and easy. Everyone was friendly and very helpful from trade in to delivery.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Great people and great cars! I always appreciate their professional approach and catering to our preferences. I have worked with Paul Kolleck multiple times now and he is always great to work with...makes it easy!

Great people and great cars! I always appreciate their professional approach and catering to our preferences. I have worked with Paul Kolleck multiple times now and he is always great to work with...makes it easy!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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I had a very specific need for my wife's new car and they had exactly what I wanted and made the process very easy. I have dealt with Paul alot and he is excellent. He actually listened to me and changed his recommendation based on what I said. Just a great experience.

I had a very specific need for my wife's new car and they had exactly what I wanted and made the process very easy. I have dealt with Paul alot and he is excellent. He actually listened to me and changed his recommendation based on what I said. Just a great experience.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Paul and team did a nice job understanding our needs and coming up with creative solutions. He was easy to work with and easy to reach. Thank you.

Paul and team did a nice job understanding our needs and coming up with creative solutions. He was easy to work with and easy to reach. Thank you.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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