Spitzer CJDR Mansfield

Came in with a problem turned out to be a sensor back and forth with the dealership and extended warranty got the work done and was ready to pick it up said they were going to do an oil change didn't and my tires were low 30 psi including the cold and snow when I arrived to pick my truck up I had to remove the snow from my truck due to the work being done and sitting outside the workers were good with what was happening but not how I liked getting told they would do this and that and not following throu almost two weeks with out my vehicle

Quick and great service. Steve was great and he took care of everything I needed.

Shane, the finance manager was completely disrespectful, lacked any sort of professionalism and only cared about himself. Did not want to work with me at all for a deal. Had to request to work with someone else just to finish the process.

They were able to get my truck in earlier than expected. They diagnosed it and made repairs and when I picked it up everything was working as it should have been. Josh kept me up to date on everything that was happening.

Great experience. The team at Spitzer was helpful and took care of the issue at hand.

Other than having to schedule out a couple weeks I was 100% satisfied. Major shout out it Hunter in the service department!

I dealt with Hunter, he was super! Helpful and going above and beyond for customer satisfaction. In fact, my son is getting the same thing done to his jeep today!!!

It was a great experience Steve who checked me in and out deserves a raise. He's very friendly

The vans middle door flew open on the freeway with my underage daughter sitting in that seat. Door lock actuator failure of some kind AND door would not close anymore. We had to drive home 45 miles with some twine holding door closed. i had recently just had Goodyear replace parts in that exact area where they broke multiple things but were too short handed to do anything. Once that door went open I filed a claim with them and they told me to drop my vehicle off at your location to be inspected. I personally know Terry Workman and had a professional relationship with Greg Gillum for 18 years. I was confident that the people there would take care of me. Boy i couldnt have been more wrong. I drove vehicle to Ontario from my home with door slamming open and back the entire way due to broken pieces inside van door. Goodyear instructed me to drive it there like that. My wife spoke to Tim or Tom who said to find him when arriving. I got there August 11th? in the afternoon. I drove into service area and no one greeted me so i walked up to the counters. I asked Tim for Tim or Tom, he ignored me. Steve Edwards was next to him and in no rush to help but I said hi to him due to him previously working for Goodyear as I did. I informed Steve of everything going on with Goodyear and the vehicle. Steve took no notes on a computer, wouldnt walk to the vehicle to let me show him whats going on. He took down a goodyear corporate number and wrote door on a post it with my name and goodyears claim number. Talking to Steve he said they have no techs right now so it might be a while. I said this is where they want it so we shall see. From this point on I never heard from Spitzer. I do live close and saw it parked in exact location for 6 weeks straight. Now I am starting to get mad. I have no vehicle , no communication and worst of all I never even got to know if Steve wrote what I asked needed to be looked at. I call down and ask for Steve. Hes not there. I ask for status. Tim/Tom says there is no vehicle here and to talk to Steve. I said no vehicle there and cussed. Tim/Tom said stop acting like a child. I responded with let me speak to Greg. His response i am here by myself. I said theres no way get me Greg. He doubles down and says he is by himself and i need to show respect. I hung up. I called Terry Workman. He was confused as my vehicle wasnt even written up and it was already there almost 6 weeks. He puts me on hold. Guess who answers? Greg!!! Who i asked for and wasnt there. He acts surprised and says well Steve isnt here and I will call you first thing tomorrow with an answer. Guess who never got a call back from Greg. Yes it was me. I did also leave him 2 more voicemails and went down but he was "at lunch" and would call me back as soon as he came back from lunch, He must still be on lunch. Oh and in middle of all this goodyear called me and said Spitzer fixed your issue , you had a child safety lock on causing door to not shut. I call down ask for steve, not there, ask for greg, not there. I leave voicemail. someone does call my wife somehow and tells here they are removing the door again for us and nothing is broken. The issue with that is i see where its parked and i happened to leave multiple notes in vehicle for tech and steve and greg and 2 months later when vehicle was picked up the notes were wet and stuck to vehicle. They have video. I want the veideo showing my door being taken off, not once but 3 times. If there is no video they Spitzer is liable for everything Goodyear messed up by refusing to look at my vehicle. I have almost 20 year relationships here ruined by no respect, or incompetence , or both. I had a bbb claim and a us attorney general claim associated with all this

Excellent service from Joshua and the mechanic. Will bring my jeep in also. Go bucks!