Ourisman Hyundai of Bowie

I took my 2017 Hyundai Tucson for a hesitation problem. I agreed to have the spark plugs replaced and next thing I know it became a catalytic converter (which my warranty did not cover). Then I was told it was entire exhaust system and the cost went from $200 for spark plugs to over $5000 for an exhaust system. Due to the wording used sent to my warranty company, the warranty did not cover this repair. (the wording used simple said was a catalytic converter, not an exhaust system) The icing on the cake was the fact, Ourisman did not give me a chance to call my warranty company before repair was started to see if they would cover the exhaust system. I later found out the warranty company would have been covered. I am disappointed with the service department. I have been going to this dealership service department since 2021 and this is the first time I had issues.

Poor customer from the finance department lying about services and misleading information inconveniencing the customer.

I am utterly disgusted by the abysmal customer service, blatant bait-and-switch tactics, shockingly unprofessional conduct, and overall incompetence I experienced at Ourisman Hyundai of Bowie. After driving three hours from New Jersey to finalize a lease agreement with Don Little, I arrived promptly at 11 am as scheduled. To my astonishment, Mr. Little informed me that he had "overslept" and would be there in 30 minutes. This was already an unprofessional start to what would become an unbelievable ordeal. Mr. Little did not arrive in 30 minutes. Instead, he sauntered in an hour and a half late, with no regard for my time or the significant distance I had traveled. His appearance was completely unacceptable for a business setting; his ripped jeans were sagging so low that his xxxxxxxx were exposed, and his overall appearance was disheveled and unkempt. To add insult to injury, the car we were there to pick up was sitting outside, covered in dirt! How can a dealership have a car ready for customer pickup in such a filthy condition? They kept assuring us they would detail it, but the fact that it wasn't already prepared is simply unacceptable. During this extended wait, Jaquard, who was filling in for Marcus that day, attempted to distract us from Mr. Little's tardiness, but the lack of respect was palpable. Once Mr. Little finally produced the lease paperwork, he informed us that the previously agreed-upon rate was no longer available and demanded $10 more per month. This was not about the $10; it was about the principle of honoring a commitment, especially after I had invested hours in traveling to the dealership based on their promise. Both Mr. Little and Jaquard refused to honor the negotiated price, claiming their "system" wouldn't allow it. Their dismissive attitude culminated in Jaquard aggressively snatching the lease papers off the table and storming away when we insisted on the agreed-upon terms. This display of hostility was shocking and completely unwarranted. This was hands down the worst experience I have ever had with a dealership. The complete lack of professionalism, respect for my time, and the bait-and-switch tactics employed by Don Little and Jaquard were reprehensible. If Marcus is the manager, he seriously needs to re-evaluate his staff. Their behavior actively dissuades customers from wanting to do business with them. I strongly advise anyone considering Ourisman Hyundai of Bowie to think twice. You might end up wasting an entire day, be treated with utter contempt, and drive away in a dirty car!

If I could give a one star I would! I was interested in the 2016 bmw 740. They had lowered the price on the car to Initially help me with the monthly payments I wanted. Then as soon as they found out that I had more to put down they raised the price! Then claimed the quote was for another vehicle which makes no sense seeing how I was looking at one car. They come off as real dishonest and sneaky. I even caught the salesman pointing at me with a slick grin mouthing something to his colleague that was behind me, while I was filling out paperwork. Once I told them I wasn’t interested any longer they once again lowered the price! Avoid this place at all cost! And it’s also ironic that the Honda dealer next door is being sued for unfair and deceptive sales practices! I wouldn’t be surprised if these guys are doing the same.

Poor customer service, and has an extreme lack of integrity. I would not recommend for your needs.

Agreed to the price on a car, put down a deposit, and was never informed when it arrived. When I reached out to Don for an update, I was ignored until I received a call from someone else saying there was a mistake in their system and they couldn't locate my information on the car I put a deposit on, so they sold the car to someone else.

I recently had the pleasure of purchasing a 2024 Hyundai Palisade from [Dealership Name], and I can't say enough about the outstanding customer service I received. From start to finish, the entire process was smooth and enjoyable, thanks to the exceptional team at the dealership. Jari, my salesman, was incredibly knowledgeable and attentive. He took the time to understand exactly what I was looking for and guided me through all the features of the Palisade, ensuring I was comfortable and informed before making my decision. Jari's dedication to customer satisfaction was evident in every interaction, making the car-buying experience stress-free and enjoyable. A special shoutout to Selim Eslaquit, the General Manager, who went above and beyond to secure the best possible deal for my new Palisade. Selim's professionalism and commitment to excellence were truly impressive. He made sure all my questions were answered and worked tirelessly to ensure I drove away with a deal that exceeded my expectations. Overall, the level of customer service is unmatched. If you're in the market for a new Hyundai, I highly recommend visiting this dealership. The combination of Jari's expert assistance and Selim's outstanding leadership makes for an unbeatable team. Thank you both for making my 2024 Palisade purchase such a wonderful experience!

Aiyanna Jones is a shining star at Ourisman Hyundai of Bowie. She is just what you hope to work with as a salesperson when shopping for a new car: professional, courteous and knowledgeable. Working with Aiyanna made a potentially-unenjoyable experience (car buying) and turned it into a positive experience.

If I could give this place 100 NEGATIVE stars, I would do it without hesitation. This is by far the worst dealership I have ever dealt with, and I have bought several cars all around the United States. Their utter ineptitude is ASTOUNDING. They lie and they really try and cheat you out of your money. Their lack of morality in selling cars is something I have never witnessed, and I've seen some bad dealerships. They also makes so many mistakes, and they try and blame it on you. They also feel like we the customer should bend over backwards for them even though they are in the wrong. AVOID THIS DEALERSHIP AT ALL COSTS. They can change the outside, but their souls are horrible.

Hyundai of Bowie MD. is confidently becoming The Premier Auto Dealership in the County. Motivated Salespeople, new and exciting building being built. The people who work here are knowledgeable and eager to get you into the Vehicle of your choice. None of that running around to different offices bargaining., nope Real people doing real things to get you in and out. you can feel the positive energy. The only thing larger than their inventory is their Committment to Service. A really refreshing experience.