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Jaguar Houston North

(114 reviews)

Reviews

(114 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jaguar Houston North from DealerRater.

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From the moment I arrived at Jaguar Houston North for

From the moment I arrived at Jaguar Houston North for service, I felt like a VIP. My Jaguar is 11 years old, but they treated me as though I was about to buy a brand new vehicle. I mentioned I was going to call a Lyft to take me to the airport, they called an Uber for me at their expense. The parts arrived on Monday, I was told I could pick up the car on Thursday. The next day, they said it would be ready that afternoon. When I picked up the car, it was so shiny and clean, I asked if they waxed it, they said no, just a wash.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your thoughts! We’re delighted to know you had a great visit.

Excellent service,,Thanks to Mrs Jackie !

Excellent service,,Thanks to Mrs Jackie ! From jaguar service in 45 north area. Great person ,,, and always does a excellent kob!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review! It’s our goal to provide the best service possible, and we’re glad to see we hit the mark.

Excelent communication betwwen me and service manager he

Excelent communication betwwen me and service manager he explained the diagnosis in a good manner

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate your positive feedback! It’s always rewarding to know when we’ve met or exceeded expectations.

Top of the line service.

Top of the line service. Honest evaluation of needs for the vehicle. Provided great snacks and beverages while you wait for your vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

My Service advisor Shannon w was amazing!

My Service advisor Shannon w was amazing!!she was very communicative and helpful and she got my car in and out at a reasonable time!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hunter, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

Everyone was very helpful and knowledgeable.

Everyone was very helpful and knowledgeable. From the phone call to schedule the appointment to picking up the car later, it all went very smoothly. I would definitely go back again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It’s great to hear about your excellent experience with us. Thank you for sharing, and we’re always here for you!

Carla is always very helpful and knowledgeable when I

Carla is always very helpful and knowledgeable when I take my vehicle in for service at Jaguar Houston North. I highly recommend her!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We’re thrilled to hear about your great experience and look forward to serving you again.

Phil is awesome.

Phil is awesome. Excellent customer service. Best service provider in town, he's always prompt and very knowledgeable,

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Your satisfaction is our priority, and we’re so glad to hear we delivered. Thanks for sharing your experience with us!

Second time back for service.

Second time back for service. . .same excellent experience! Josh Fouts took care of me again and I was in-and-out in no time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time to leave a review for us at Jaguar Houston North. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!

Phill was great and my service was excellent took care of

Phill was great and my service was excellent took care of me right away! When you drive a car that expensive, you want to know your service is going to be good!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Mlfrederick, we are very happy to have provided you with such a positive experience! Thank you again for leaving us this response!