BMW of Myrtle Beach

While visiting Myrtle Beach, and in preparation for my February 2022 lease expiration, I entered this dealership simply to browse. Michael Maely met us at the door, and was amazing to work with. He was so helpful and responsive to our questions and offered us such a great deal, that the next day I flew back to NY, picked up my trade-in, drove back to Myrtle Beach, and drove out with a beautiful new convertible three days after I walked in. I wouldn’t have done this were it not for the experience provided by Michael. I recommend him highly, and since we’ll probably be moving to the area within the next three years, I look forward to working with him again.

EDITED 8/26/21: After not hearing from BMW of Myrtle Beach after my complaint and them not calling me to tell me the part they ordered was in even though they stated they "would still like the opportunity to assist you in the future and can and will prove that we can meet and exceed expectations" I went ahead after 2 weeks of waiting and scheduled it to be repaired with Rick Hendrick BMW in Charleston and all I can say is WOW they crushed it! Appointment was at 8am, car was taken back at 8am work was done and part was fixed. What was going to take Myrtle Beach BMW 2 trips (if they ever even called me) was done in 1 trip and 1 hour at Rick Hendrick's BMW of Charleston and with better customer service and attitude! The next BMW I buy will definitely be from Rick Hendrick BMW! I had an 8:30 “appointment” that was scheduled 4 days in advance requesting a broken seat belt latch fix and an oil change. When I arrived at 8:30 I was asked when I needed the car back and I stated by the end of the day (on the assumption that I was going to get the above work completed). The car was parked at 8:45am and was not touched until after I texted them at 2:50pm. The car then moved at 2:55pm and then again started moving at 3:59pm. The car then proceeded to be driven 2.8 miles with a top speed of 53 mph in a 35 mph zone and had 3 hard braking alerts (over 10mph decelerating speed per second). I was then told the car was ready for pickup. Having this knowledge I requested a manager to be present as this is clearly not how BMW does this I thought to myself. Wrong!! I was told that if the car had gone 70mph that it would’ve been a bigger deal and that the technician needed to test things (don’t forget they sent me a video stating the brakes were at 7mm and 9mm respectively and were in great shape so not sure what there is to test). Also stated I had to wait literally all day for just an oil change as they didn’t have the seat belt part in stock and needed to order it. I asked why the car didn’t move for 6 hours for an 8:30 appointment but was told that I said I needed it back by the end of the day when I checked in so they put others in front of mine. Not sure what the point of appointments are at this dealership then. I’ve contacted corporate and will also be filing additional complaints with the BBB. Oh and so let’s not forget I had to pay $164 for the oil change that took 8 hours to do. This dealership is a joke and the actually want me to come back!

Michael Maely is the reason I keep going back. I just bought my second M5 from him. I live in Charleston but make the drive to Myrtle Beach because the buying experience is that much better. He truly goes above and beyond to earn and keep your business. Five stars, the man is a class act.

Michael Maely was absolutely amazing to work with! He’s incredibly responsive and goes above and beyond. I highly recommend calling him to make your car dreams come true!

It was a pleasure working with Michael Maely. He made the process of purchasing our BMW very easy. Very courteous and knowledgeable about the product.

I was lucky to have worked with Michael Maely on my recent lease of the 2022 X2. Michael was an absolute pleasure to work with and even though we live 2 hours away, we will certainly be working with him again soon for my husband’s car! I can’t recommend him and BMW of Myrtle Beach enough! 5 stars!!!

I had a great buying experience with Michael Maely. Very knowledgeable of the product line and was able to help me with my choice, which I am thrilled with. I will use him again and recommend him.

Can’t say enough good things about Michael Maely! We actually bought two cars from him and are very pleased with both purchases. Highly recommend!

Excellent experience with Michael Maely. He was extremely professional, highly responsive and very knowledgeable. Easy to work with & great follow-up, too! Highly recommend MIchael and BMW of Myrtle Beach.

I’ve purchased dozens of vehicles in my life, so my expectations were high. Michael Maely exceeded them during his help in locating our ideal BMW X5 for our family. As a former NBC News Anchor, Michael knew which questions to ask. He was polite and attentive through the entire process, even capturing the delivery moment with a few well positioned photos, a really nice touch. Michael knows the product well and it shows. While we ended up with a BMW, no matter which brand or model you may choose at Myrtle Beach Automotive, be sure and ask for Michael Maely, we’ll be doing the same when our lease is up.