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Akins Chrysler Dodge Jeep RAM

(657 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–5:30pm 6:30am–12:30pm
Sunday Closed Closed
2014 state dealer award
View 3 awards
2014 state dealer award
2025 consumer dealer award 2024 consumer dealer award
New (888) 827-6711 (888) 827-6711
Used (888) 826-9373 (888) 826-9373
Service (888) 826-8209 (888) 826-8209

Reviews

(657 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Akins Chrysler Dodge Jeep RAM from DealerRater.

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A great surprise!

We walked in with very little expectations about being able to get a car. After touring the lot and talking with our sales rep, we found an amazing deal on a new Ford Focus. One test drive later, we worked out all the details and got a great deal!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Amazing Dealership Amazing customer service!

We where a little skeptical about driving 60+ miles to look for a new car but the prices we saw on the internet where the best so we contacted them and made the trip! Well we are so glad we did! It was the best day! The drive was not bad at all and when we rounded the corner and saw the huge inventory we where in shock!! Then we went inside their beautiful showroom . We where greeted and the sales person we had been communicating with "Tom Sliger "came right away and escorted us to see the car we where interested in . He took us on a test drive and had all the answers to our questions! Very informative and easy to talk to. Let us see and discuss all the options we had before we decided ! Could not have had a more pleasant experience! Then we pleasure of working with Scott Dickey for our financing . Again could not have been treated any better! Very personable and friendly ! From the beautiful showroom to the super staffer left with an awesome new Explorer not to mention the best deal anywhere hands down!😍

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great New Car Purchase Experience

I purchased a 2017 new Ford Focus. I did most of the prep work with the salesman online and over the phone. Tom Sliger helped to make this an easy experience. I spent less than an hour in the actual dealership to do the paperwork and pick up the car. My family waited for me in the newly remodeled customer service lounge. Very comfortable. This was by far the best and easiest new car buying experience and I have been through several with other dealers. There's nothing fun about committing to pay thousands of dollars over the next few years but if I have to buy another car it will probably be at Akins.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Experience

Best buying experience we have ever had. We added a lot of extras performed by dealership. The work was completed when promised. Very comfortable customer lounge.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Made it Easy

After dealing with other dealerships and them wanting me to come in over and over, I finally found Tom Sliger at Akins Ford. Tom wasn't begging me to come in or trying to sell me on something I didn't want. He made this simple, even though they were an hour away, it was the easiest car deal I have ever done. Thanks Tom Sliger and Akins Ford for my new truck!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Salesperson changed price on vehicle

Salesperson showed us a vehicle, quoted $40,000. something, salesperson even wrote up numbers for vehicles. Called next day and told price is $43,000. and salesperson showed us wrong vehicle- VERY UNPROFESSIONAL to say the least.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great sales experience horrible service!!!!!!

My wife and I had a great car buying experience when we bought her 2017 Explorer. It couldn't have gone much better. On the flip side the Service department is definitely lacking. My wife ran over something in the road and blew out a couple months after purchase. I removed the tire and took it to them for a replacement. I could not have had a more difficult time getting help. I went through 4 people and finally spoke to someone who "helped" me. It got worse from there. He ordered the tire but when she stopped to have it put on it wasn't ready like I was told it would be. I didn't expect the tire to be covered under warranty but I also didn't expect to have to pay twice the price of the competitor to put it on. I guess that's what I get for trusting that I wouldn't get taken advantage of. That's the last service they will do for our two Ford family. Do yourself a favor and drive by when when looking for service on your vehicle to anywhere but Akins Service department.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I would like to give these guys a negative 10

Condescending scheming lying bigoted and on and on. They lie over the phone thenin person. Here's some of the people I have dealt with Brian Akins, Malaki and Mathew McWhorter. I have all the paperwork voice message and text messages from these guys. They don't deserve your hard earned dollars. Someone told me the owner owns a plane and obliges pastors around the area so he can be praised. That's guys are bottom line crooks, their secretaries are also very rude and judge u by how you look and what you are wearing. I can back up everything with proof. Crooked dealership pry on good old country folks cause they think they got you. These guys are beyond Crooked. I bought my truck from Athens Ford Shannon the finance guy never met him worked over the phone and Refresh and Ashley pleasant and eager to earn your business. I am surprised no one's taken them to court.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

good service department

The manager assigned to my car very helpful as far as explaining tire wear and rotation results. He came and talked to me to give me updates when my car was being serviced too. I have had 4 recalls and one oil tire rotation service done at Akin. I was able to talk with the service rep assigned to my car. Usually I find they just take the vehicle and do what ever then you pay ...done. Not at Akin! They are polite and check back with you periodically. The waiting area has complimentary drinks and computer area for you to use. I noticed many people were working on computers as they got car service done. Bathrooms are big and clean as well. I always have had a great service experience at Akin and will buy my next car there. We have been impressed with the phone communication as we go through the recalls on all 3 of our Dodge vehicles. Akin people have made it easy to stay in touch as we waited for airbags to become available Very impressive. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Best dealership by far!

After doing business with Ray Bramlet in 2013/ 2014 we came back to buy from him again! Excellent service and best salesman. Not pushy like other dealerships around. Always honest and willing to take time to get what you want. Thanks Ray

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.