Reviews
Like Conklin but wasn’t happy with my new gmc delivery.
Like Conklin but wasn’t happy with my new gmc delivery. Not clean very disappointed.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
I sincerely apologize for the mistakes we made. This isn't the impression we wanted to leave, and I can understand your disappointment. If you would please call me at 620-662-4467, I’d like to discuss this with you further. Again, I offer my sincerest apologies. -Casey Bramlett, General Manager Conklin Buick GMC Hutchinson
Conklin Cars prices are competitive and they give you
Conklin Cars prices are competitive and they give you fair trade value. Alvin Hammerschmidt in Sales and Jody Pendergrass in Service Department are my Trusted Advisors. They always take excellent care of my Family! A++
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for allowing us the opportunity to earn your business and for taking the time to leave such positive feedback! We're thrilled to hear you had a wonderful experience with our team, and we hope you're enjoying your new GMC. We encourage you to stop by or give us a call with any questions or concerns you might have. Thank you again, Chris! -Casey Bramlett, General Manager Conklin Buick GMC Hutchinson
I am very pleased with the service I received from
I am very pleased with the service I received from Conklin cars. They were very professional, polite and took care of my service in a timely manner. Thank you so much.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you taking time out to give your feedback! Our highest priority is satisfying our customers, and we are overjoyed to know that our team made that happen for you. We genuinely thank you for your business and look forward to your next visit! -Jody Pendergrass, Service and Parts Director Conklin Automotive Hutchinson
Great customer service as always.
Great customer service as always. Appreciate the car wash on top of my service. I also appreciate the clear details of what was done and what service may be needed in the future.
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Exceptional customer service is what Conklin Buick GMC strives to provide our customers with each time they visit. Thank you for taking the time to let us know how we did and for being a part of the Conklin Automotive family. We look forward to your next visit! -Jody Pendergrass, Service and Parts Director Conklin Buick GMC Hutchinson
Almost fell in the parking lot due to its poor condition.
Almost fell in the parking lot due to its poor condition. Soffit on the exterior at entrance in disrepair. They called the next day to say they were able to get the payments to the point we asked for. We went back. Payment looked good on their worksheet. Got to financing and it was not close to what they said. Issue with being told we could use a credit card for down payment. Vehicle was not washed well and debris in truck bed. Got home and one key fob did not work. Called salesman and asked if he gave us a wrong one. Was told no, it's probably the battery and to come by Monday to have service change the battery. I put new battery in fob, no change. Monday I started calling at 7 AM. Phone would disconnect me. Website says 7 AM. Online chat told me 7AM. After 8 AM I called the sales number and got a real person. They transferred me to service. I explained the issue and was told to come in at 2:30. I said for a new vehicle that was late in the day and was almost not acceptable. Service advisor said how about Tuesday and I explained that was even later than 2:30. Service advisor hung up on me. I called back and asked for service manager. Manager told me they open at 7 to answer phones. Manager told me he would order new fob so when I came in, it would be there if that was the issue. Went in at 8 two days later, they dont have a waiting area. They dont explain anything. I had to ask. They sent me to the show room to wait. An hour later my vehicle was ready. Manager said the salesman gave me the wrong key.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We always appreciate feedback from customers, Brad, and we are so sorry to hear you had a negative experience with us. We never want our customers to feel like we aren't providing them with the absolute best customer service they’ve ever had. I would be happy to personally address your concerns and be reached at 620-662-4467. -Casey Bramlett, General Manager Conklin Buick GMC Hutchinson
I will say that the Hutchinson branch is 1000 times
I will say that the Hutchinson branch is 1000 times better than the liars and thieves that are or were employed at the Newton branch. Seems they found the problem and it was a simple issue. Little long in getting the parts but I dont blame the dealer. Hopefully the work will stand.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We couldn’t be happier to hear our Hutchinson team was able to provide you with a great service experience while you were here, but sad to hear of your experience at Newton. Our goal is 100% customer satisfaction and it’s because of feedback like yours that we’re able to do that or make any changes that need to be made. Thank you for taking the time to review and recommend us! Please give us a call anytime we can be of assistance. -Jody Pendergrass, Service and Parts Director Conklin Automotive Hutchinson
Always courteous, friendly and respectful very good at
Always courteous, friendly and respectful very good at keeping people informed about their vehicle’s condition
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for rating us! We take pride in going above and beyond to ensure our customers experience 5-star service and care. We’re delighted to see we delivered. Your business is truly appreciated, and we look forward to your next visit! -Jody Pendergrass, Service and Parts Director Conklin Automotive Hutchinson
Communication is excellent.
Communication is excellent. Knowledge of repair with an explanation is great. Easy to schedule with a phone call or online.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the first-rate review! We enjoy treating each of our customers with the kindness and gratitude that they deserve, therefore we are truly committed to serving every customer with the utmost respect and professionalism. We sincerely appreciate your business and look forward to your next visit. -Jody Pendergrass, Service and Parts Director Conklin Buick GMC Hutchinson
My longterm business with this dealership has been the
My longterm business with this dealership has been the best that I've found. For me, it has been well worth the 50 mile drive!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the fantastic rating and review! We’re extremely grateful for the opportunity to serve you and delighted we were able to provide you with excellent service while you were in. We wish you safe travel Vicki, and we look forward to your next visit! -Jody Pendergrass, Service and Parts Director Conklin Buick GMC Hutchinson
The dealership is fine!
The dealership is fine! The service department was not what I expected! It took much longer to do the service yesterday than I expected!
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your feedback, and your patience when it took longer than expected. We aim to provide top-notch service at Conklin, and we value your business. I would be happy to to discuss this with you to address any of your concerns personally, should you wish to reach out further. -Jody Pendergrass, Service and Parts Director Conklin Buick GMC Hutchinson, 620-662-4467