Reviews
Cesar and Brian were friendly and knowledgeable.
Cesar and Brian were friendly and knowledgeable. They did an exceptional job ensuring a smooth transaction.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dear Valued Customer, We are so glad you had a positive experience with the Heiser Cadillac team! Congratulations on your new vehicle and thank you for your business.
In for an oil change and tire rotation wait time 1:15,
In for an oil change and tire rotation wait time 1:15, after 2.5 hours i asked whats going on, it will be another 15 minutes they are draining the oil as the put in the wrong oil, I make an appointment 2 weeks in advance not to wait, i will never be back to this dealership, ever.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Dear Valued Customer, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Nathan Heimerl Service Manager 262-808-2735 nathan.heimerl@heiser.com
Will was great in explaining what needed to be done on my
Will was great in explaining what needed to be done on my car. He answered all my questions and concerns and was very friendly. My car was done on time and I was pleased with the whole team.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dear Eliza, We're so glad Will was able to assist you at your service appointment with us. We strive to keep our customers informed so we're glad to hear that your questions and concerns were appropriately tended to. Thank you for your business. We look forward to providing you with another 5 star experience upon your return!
Great store doing great things.
Great store doing great things. Was greeting in a timely fashion even though they appeared busy. Had energy in the place Will come back for sure
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great experience with the sales staff at heiser west
Great experience with the sales staff at heiser west bend, they kept me informed throughout the buying process.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dear Valued Customer, We are so glad to hear this. Thank you for choosing Heiser. We look forward to your next visit!
I had a great experience here, I bought a 21 Tesla and
I had a great experience here, I bought a 21 Tesla and they didn’t have a charger and I got the car with 5 miles, but they were extremely helpful trying to figure out how to help me, I made it home and they even mailed me a charger. Even when there are problems they will do anything to help you. I left very happy and the car has been great
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dear Ben, We are so glad you had a positive experience with us and safely returned home. Thank you for your business and congratulations on your vehicle!
Will Harris is the best!
Will Harris is the best! When I called to check up, he answered my questions quickly and made things go much smoother. He is a great asset to the dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dear Jeff, We are so glad to hear Will was able to go above and beyond to provide you with a positive experience. Thank you for your business and we look forward to your next visit!