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Lou Bachrodt Auto Mall

(2,220 reviews)
Visit Lou Bachrodt Auto Mall
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–2:00pm
Sunday Closed Closed
New (815) 315-9956 (815) 315-9956
Used (815) 315-0067 (815) 315-0067
Service (855) 830-6641 (855) 830-6641

Inventory

See all 308 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since May 2025.
Since 1953, Lou Bachrodt Auto Mall has been more than a dealership—we’ve been a trusted part of the Rockford community. Family-owned and proudly serving drivers from Janesville to the Chicago suburbs, we believe car buying should feel simple, friendly, and stress-free. From new Chevrolet, Volkswagen, and BMW models to quality pre-owned cars, trucks, and SUVs, we’ll help you find the right fit. Our team is here long after the sale with expert service and genuine care. Generations of families call us their Five Star Family Dealership, come see why.
Lou Bachrodt Auto Mall—Family-owned since 1953, where generations find cars, care, and confidence.

Service center

Phone number (855) 830-6641

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–2:00pm
Sunday
Closed

Reviews

(2,220 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lou Bachrodt Auto Mall from DealerRater.

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Cas, my service person did way beyond great service to

Cas, my service person did way beyond great service to help me use my GM points.

Cas, my service person did way beyond great service to

Cas, my service person did way beyond great service to help me use my GM points.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Got a new car ,the salesman were amazing ,I am excited

Got a new car ,the salesman were amazing ,I am excited and would proudly recommend

Got a new car ,the salesman were amazing ,I am excited

Got a new car ,the salesman were amazing ,I am excited and would proudly recommend

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Chelsea is an amazing person and needs a raise!

Chelsea is an amazing person and needs a raise! She is utterly helpful and made sure the visit went right.

Chelsea is an amazing person and needs a raise!

Chelsea is an amazing person and needs a raise! She is utterly helpful and made sure the visit went right.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Friendly and respectful.

Friendly and respectful. It was a quick service when making an appointment. Really happy with the service and will continue to work with them again when my car is in need to service.

Friendly and respectful.

Friendly and respectful. It was a quick service when making an appointment. Really happy with the service and will continue to work with them again when my car is in need to service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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They were all super friendly, very kind and helpful.

They were all super friendly, very kind and helpful. Everyone answered all my questions. Did everything they could to help me

They were all super friendly, very kind and helpful.

They were all super friendly, very kind and helpful. Everyone answered all my questions. Did everything they could to help me

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Very helpful and large selection of used vehicles.

Very helpful and large selection of used vehicles. Would definitely recommend to friends and family.

Very helpful and large selection of used vehicles.

Very helpful and large selection of used vehicles. Would definitely recommend to friends and family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Found a truck online at the dealership that we really

Found a truck online at the dealership that we really wanted. Called in advance to ensure there were no major issues before driving 4 1/2 hours to pick it up. Were told that it was good to go. Upon arriving the truck had no heat and air would only come out of the dash vents, no defrost, no footwell. I diagnosed the problem and called a service shop for an estimate of what it would take to fix, $1500. Dealership would only lower the price of the vehicle by $500 from the original asking price, which tells me they already new about the problem and were just hoping no one would bother to try the heat/defrost out on a hot day. I would recommend shopping elsewhere.

Found a truck online at the dealership that we really

Found a truck online at the dealership that we really wanted. Called in advance to ensure there were no major issues before driving 4 1/2 hours to pick it up. Were told that it was good to go. Upon arriving the truck had no heat and air would only come out of the dash vents, no defrost, no footwell. I diagnosed the problem and called a service shop for an estimate of what it would take to fix, $1500. Dealership would only lower the price of the vehicle by $500 from the original asking price, which tells me they already new about the problem and were just hoping no one would bother to try the heat/defrost out on a hot day. I would recommend shopping elsewhere.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Found a truck online at the dealership that we really

Found a truck online at the dealership that we really wanted. Called in advance to ensure there were no major issues before driving 4 1/2 hours to pick it up. Were told that it was good to go. Upon arriving the truck had no heat and air would only come out of the dash vents, no defrost, no footwell. I diagnosed the problem and called a service shop for an estimate of what it would take to fix, $1500. Dealership would only lower the price of the vehicle by $500 from the original asking price, which tells me they already new about the problem and were just hoping no one would bother to try the heat/defrost out on a hot day. I would recommend shopping elsewhere.

Found a truck online at the dealership that we really

Found a truck online at the dealership that we really wanted. Called in advance to ensure there were no major issues before driving 4 1/2 hours to pick it up. Were told that it was good to go. Upon arriving the truck had no heat and air would only come out of the dash vents, no defrost, no footwell. I diagnosed the problem and called a service shop for an estimate of what it would take to fix, $1500. Dealership would only lower the price of the vehicle by $500 from the original asking price, which tells me they already new about the problem and were just hoping no one would bother to try the heat/defrost out on a hot day. I would recommend shopping elsewhere.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Great service and communications with very good

Great service and communications with very good interaction. Will highly recommend Bachrodt service department. Many thanks.

Great service and communications with very good

Great service and communications with very good interaction. Will highly recommend Bachrodt service department. Many thanks.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Condemned brand new brakes to sell unneeded repairs.

Condemned brand new brakes to sell unneeded repairs. Can not to be trusted. Stay away.

Condemned brand new brakes to sell unneeded repairs.

Condemned brand new brakes to sell unneeded repairs. Can not to be trusted. Stay away.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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