Serramonte Volkswagen

Trying to make a deal with these people is like pulling teeth. They will waste your time and then give incomplete information. They act like they want your business, but they are just looking for someone they can take advantage of.

I had a very easy, no pressure experience. We bought two cars from them and traded one in.

My car has been in the shop for 2 months for transmission change for my Golf, with little to no updates on the progress. The service advisor Alfredo has not responded to most of my requests for updates. WORST customer service ever, hands down. I am currently looking into legal action against this dealership.

The dealership never responded to my inquiry about the Golf R. Based on their ratings I’m not surprised or upset. I looked at and kept track of dealer ratings and for the most part they are poor across the board. I can only assume that people are more likely to take surveys when they have negative things to say

Arash liar and cheat. If his lips are moving he's lying. All phone calls are also recorded without consent. Everything you ever heard bad about car dealers you will find here.

TL;DR: I was sold a car with only one key, and it took me 10 months and constant calls to get my second key. Throughout the who process, I was treated poorly by the dealership and got very little response from anyone. I would not recommend that anyone come here. I bought a car from Serramonte Volkswagen, but when I came to pick up my car they had lost the second key. They promised that they would order a second key and get it all sorted out for me immediately. I regularly contacted the dealership to check in on the status over months, and was continually assured that they key was on order and would be in shortly. After a few months the dealership was convinced that I had lost my previous key and was trying to get a new one for free. I eventually found out that the key order hadn't been put in correctly, but this required daily calls for three weeks. I was always told I would be called right back and never was. 10 months later, I am finally getting my second key. Throughout the process I have been treated poorly by the dealership. If you leave here with everything working perfectly, it may be fine. But don't expect any help if you have even the tiniest issue.

If you are planning to have you car for any warranty repair / service at this place, please read my personal experience. To the GM Arash, thank you for your childish denial and here is my review open for public. I bought in the car for a simple wiper linkage replacement and found out scratches all around the repair area+their incompetent staff bump and leave dings on my rear bumper and license plate( there is a back up camera and still?) Brought the car back in, the Service Director Vince kept try to deny his staff did and accuse it could happen everywhere but said will follow up with me within 48hours which never did until I called in. "Take it or leave it, I been in this business for 20yrs and this is my shop. I can do whatever I want. Even you take it to Bureau of Automotive Repair, you wont claim any." This was his threaten statement over the phone. Tell me how is this consider appropriate? Called in talk to the General Manager Arash and promised will follow up with me on this incident but of cuz nth after. Left several voice-messages for days but intended to ignore. Exchanged emails with VWOA, not sure what they did and no update. I finally filled my bad servery then Arash called in for my damage compensation within 10mins. 2 days after, Arash stated he declined my compensation cause I gave them a bad servery. Define what is customer value and dealership basic trustworthy? Apparently, the whole leadership mgmt do not stand behind their work with continuously denial and believed I accuse them for money. Arash, you need to be extremely clear I am the victim from you shop but you did not step up be accountable for this responsibility. You never admit any sort of fault form your staff negligent and threaten statement but return for some sort of childish denial. Last word, if you planning to make a purchase at this dealership. Make sure you check surrounding dealer because this place has a high mark up profit. I tested the GTI at this place first but end up purchase at Royal SF. If you planning for any sort of service, do it at your own risk.

Wow. Only go here and ask to work with Sergio if you want to find out later that you overpaid for your car by an outrageous amount. Yes, one can argue that we should have been better consumers but our service here was ridiculous. The absolute epitome of slimy car salesman and dealership. My husband received an online ad for a 2014 Jetta Sportswagon TDI a week after purchasing the car. Realizing we had probably overpaid despite a heafty payment down, he emailed Serramonte VW directly and asked for a quote on the exact same car. The quote was over seven grand less than we were sold the vehicle for. Lesson learned; however, we will never use this dealership again and suggest no one else does either.

Do not buy a car from these people. They pulled a classic bait and switch routine on me, unfortunately after doing a little research on yelp I found that is pretty standard for these clowns. Hey dudes when someone asks what the out the door price is don't waste their time! Have enough sense to know better. I'm not going to write a book here, just don't give them your business, trust me

During negotiations, I asked several times if I am getting the college graduate discount. Both the sales manager and finance manager that I am getting the discount. Right before signing the papers, I asked the finance manager again if I have received the college graduate discount to which he said, "I already applied it". A recap of what this discount encompasses: VW pays the first month's payment on the vehicle. One month passes and the first month's payment comes in. The college graduate discount was not applied. I went back to the dealership to ask them what was going on and if they forgot to submit the required paper work. The sales manager tells me that, "I thought I told you that you do not qualify for the discount." That is a lie. Not only am I well qualified for the discount as described by VW, but he was the person that told me that the discount will be given to me. I then went to talk to the finance manager and he said he remembers me, but does not remember giving me the discount. Again, right before signing the papers, I asked if the discount has been applied and he is the person that told me yes. So in short, this dealership is full of liars. On top of them lying about the discount, they sold me a defective car. As I got into the car, I noticed that the back seat have defective leather. I pointed that out to one of the sales manager and he told me that it will be fixed free of charge. I brought my car in and instead of replacing the piece that is defective, they stretched the leather in an attempt to "fix" it. Needless to say, the leather is still defective. Not only did they not fix the leather seat, but they also manage to return the car with even more damage on the leather! They scratched the leather steering wheel. When I pointed this out, they said that they can try to redo the leather seats, but the steering wheel they will not fix. Needless to say, I am very upset. I am going through VW Care as well as VW Finance to try to patch this up as much as I can. I am also contemplating if this is worth going to court for as well.