Reviews
Do not buy a car here.
Do not buy a car here. Or before you do try calling the service department and see how long you have to wait. If they say they will call you back don’t believe you will need to call again. They also always try to upsell. When we brought our car in for its first oil change they said it needed an alignment! We had bought the car from this dealership, preowned certified with 10k miles on it. Next time they suggested a new battery which it did not need. Buyer beware!
Do not buy a car here.
Do not buy a car here. Or before you do try calling the service department and see how long you have to wait. If they say they will call you back don’t believe you will need to call again. They also always try to upsell. When we brought our car in for its first oil change they said it needed an alignment! We had bought the car from this dealership, preowned certified with 10k miles on it. Next time they suggested a new battery which it did not need. Buyer beware!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Terrific service advisor Was courteous, knowledgeable,
Terrific service advisor Was courteous, knowledgeable, cared about my needs and concerns. Researched what she didn?t know and came up with solutions. Best I?ve had in years
Terrific service advisor Was courteous, knowledgeable,
Terrific service advisor Was courteous, knowledgeable, cared about my needs and concerns. Researched what she didn?t know and came up with solutions. Best I?ve had in years
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Excellent accommodations, friendly service I would
Excellent accommodations, friendly service I would highly recommend this dealership to twenty five people who live in boston area and Ii will never fill out another request with twenty five word requirement
Excellent accommodations, friendly service I would
Excellent accommodations, friendly service I would highly recommend this dealership to twenty five people who live in boston area and Ii will never fill out another request with twenty five word requirement
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi John, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
My awesome dad passed and left me the ?
My awesome dad passed and left me the ?Black Beauty?a E350 4Matic. I remember my dad worked with a gentleman named Terrell not sure of his title. I wanted to bring the car in to get checked out and found Terrell is absolutely awesome and I found I just didn?t get lucky everyone that I met like Mariela was on my side and so helpful. Black Beauty had an old recall issue that records show my dad was told about but ignored but Terrell made sure I took care of this safety issue on Mercedes dime. Not sure what Mercedes is putting in there water but it sure makes for great and concerned associates. Thank you thank you i?m back driving my Black Beauty like it?s a cloud.
My awesome dad passed and left me the ?
My awesome dad passed and left me the ?Black Beauty?a E350 4Matic. I remember my dad worked with a gentleman named Terrell not sure of his title. I wanted to bring the car in to get checked out and found Terrell is absolutely awesome and I found I just didn?t get lucky everyone that I met like Mariela was on my side and so helpful. Black Beauty had an old recall issue that records show my dad was told about but ignored but Terrell made sure I took care of this safety issue on Mercedes dime. Not sure what Mercedes is putting in there water but it sure makes for great and concerned associates. Thank you thank you i?m back driving my Black Beauty like it?s a cloud.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi David, thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help!
Worst service I ever received from facility.
Worst service I ever received from facility. My significant other and myself purchased 3 cars from dealer. I just spent 6,000 fixing my car and couldn?t get a loaner car for two days to go to work and make money. I fixed my car because I was planning on buying another Mercedes for my Mom at the beginning of next year but I might have to look at another Mercedes dealer
Worst service I ever received from facility.
Worst service I ever received from facility. My significant other and myself purchased 3 cars from dealer. I just spent 6,000 fixing my car and couldn?t get a loaner car for two days to go to work and make money. I fixed my car because I was planning on buying another Mercedes for my Mom at the beginning of next year but I might have to look at another Mercedes dealer
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- Buying process —
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by the lack of a loaner vehicle during your visit. We understand how important it is to have reliable transportation, especially when your vehicle is in for service. While we strive to provide loaner vehicles whenever possible, availability can sometimes be limited due to high demand or unforeseen circumstances. We’re actively working to improve this aspect of our service and exploring additional options to better support our customers in the future. Your experience matters to us, and we’d appreciate the opportunity to make things right. Please feel free to reach out to our service team directly so we can discuss how we might assist you further. Thank you again for your feedback—it helps us grow and serve you better. Malinda Burgos Service Director - Mercedes Benz of Westwood 781-688-1079 | mburgos@group1auto.com
Yassine the sales person went beyond my expectations.
Yassine the sales person went beyond my expectations. Very very nice guy. Knowledgeable and I am very happy with the car Jason in the finance dept was very very helpful.
Yassine the sales person went beyond my expectations.
Yassine the sales person went beyond my expectations. Very very nice guy. Knowledgeable and I am very happy with the car Jason in the finance dept was very very helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we're so glad that we were able to go above and beyond your expectations! We hope to see you soon!
My wife and I are more than happy with His work, he made
My wife and I are more than happy with His work, he made sure we left that place with a smile on our faces. He was able to work with us, very patient, very kind, very professional!
My wife and I are more than happy with His work, he made
My wife and I are more than happy with His work, he made sure we left that place with a smile on our faces. He was able to work with us, very patient, very kind, very professional!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
Really good people.
Really good people. Full 5 star luxury Service. He did literally everything while I waited. Very impressive service. I will be back in the future if needed to this location!
Really good people.
Really good people. Full 5 star luxury Service. He did literally everything while I waited. Very impressive service. I will be back in the future if needed to this location!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Arnold, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Great experience with MB of Westwood.
Great experience with MB of Westwood. Service department was professional & courteous. My advisor Matt did a great job & didn?t try to sell me anything beyond what I requested. Highly recommend.
Great experience with MB of Westwood.
Great experience with MB of Westwood. Service department was professional & courteous. My advisor Matt did a great job & didn?t try to sell me anything beyond what I requested. Highly recommend.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Janet, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
I brought my 2024 GLC 300 in for a safety recall service.
I brought my 2024 GLC 300 in for a safety recall service. Matt Santiago the service advisor was pleasant and efficient. He said it would take 1.5 hours and it was completed right on time. Also, my salesman Rob Cappeletti stop by to see how I liked the car and if I needed anything. The new facility is very impressive.
I brought my 2024 GLC 300 in for a safety recall service.
I brought my 2024 GLC 300 in for a safety recall service. Matt Santiago the service advisor was pleasant and efficient. He said it would take 1.5 hours and it was completed right on time. Also, my salesman Rob Cappeletti stop by to see how I liked the car and if I needed anything. The new facility is very impressive.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Alan, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Westwood! We are always more than happy to assist you if anything else comes up. Take care!