Reviews
Always takes care of my vehicle.
Always takes care of my vehicle. Always satisfied and the customer service is wonderful. Not only taking care of my vehicle but customer as well. I appreciate having a clean loaner vehicle.
Always takes care of my vehicle.
Always takes care of my vehicle. Always satisfied and the customer service is wonderful. Not only taking care of my vehicle but customer as well. I appreciate having a clean loaner vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Josh Bath is professional and represents the service
Josh Bath is professional and represents the service department very well. I was fortunate to have him on deck the day I arrived.
Josh Bath is professional and represents the service
Josh Bath is professional and represents the service department very well. I was fortunate to have him on deck the day I arrived.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Ray, we're happy to hear you had such a positive experience with Josh Bath! We are always more than happy to assist you if anything else comes up. Take care!
Neal is the best service advisor, not just at Mercedes
Neal is the best service advisor, not just at Mercedes but at any dealership I’ve dealt with in the past 35 years.
Neal is the best service advisor, not just at Mercedes
Neal is the best service advisor, not just at Mercedes but at any dealership I’ve dealt with in the past 35 years.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz Scarborough! Until the next time we meet, take care!
Steve Temple was excellent and found my car with some
Steve Temple was excellent and found my car with some very specific details that II wanted .
Steve Temple was excellent and found my car with some
Steve Temple was excellent and found my car with some very specific details that II wanted .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The service staff was superb.
The service staff was superb. They handled all my issues easily and professionally. I’ll go get The. I highly recommend them.
The service staff was superb.
The service staff was superb. They handled all my issues easily and professionally. I’ll go get The. I highly recommend them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ozzie, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
The staff are very friendly, helpful and thorough with
The staff are very friendly, helpful and thorough with the services needed on my Mercedes.
The staff are very friendly, helpful and thorough with
The staff are very friendly, helpful and thorough with the services needed on my Mercedes.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz Scarborough. Please let us know if there is anything else we can do for you; we are more than happy to help!
My service appointment was excellent.
My service appointment was excellent. Emily handled my issues and clearly communicated what was needed for my vehicle. The part was not in stock so she booked me an appointment for next week with a loaner car. Well done!!
My service appointment was excellent.
My service appointment was excellent. Emily handled my issues and clearly communicated what was needed for my vehicle. The part was not in stock so she booked me an appointment for next week with a loaner car. Well done!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Dave, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz Scarborough! We hope to see you soon!
Stathi was very helpful and patient in helping us find
Stathi was very helpful and patient in helping us find the perfect car. He took the time to assist with whatever we needed, and we never felt rushed.
Stathi was very helpful and patient in helping us find
Stathi was very helpful and patient in helping us find the perfect car. He took the time to assist with whatever we needed, and we never felt rushed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz Scarborough! We hope to see you soon!
Poor communication, lost my key to my car, when asked
Poor communication, lost my key to my car, when asked about status of vehicle- messages rarely returned (if at all), stated they would drop my new key off in mailbox (did not happen). They did replace my key.
Poor communication, lost my key to my car, when asked
Poor communication, lost my key to my car, when asked about status of vehicle- messages rarely returned (if at all), stated they would drop my new key off in mailbox (did not happen). They did replace my key.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Michael Street Service Manager mstreet@group1auto.com
Actual mechanical work on the car is satisfactory,
Actual mechanical work on the car is satisfactory, however the customer service follow up was almost nonexistent. My car was there for 3 day and I had to call to find out any info/updates on my car. The service dept did not once first reach out to me to give me any updates.
Actual mechanical work on the car is satisfactory,
Actual mechanical work on the car is satisfactory, however the customer service follow up was almost nonexistent. My car was there for 3 day and I had to call to find out any info/updates on my car. The service dept did not once first reach out to me to give me any updates.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback. While we’re glad to hear that you were satisfied with the mechanical work performed on your vehicle, we sincerely apologize for the lack of communication you experienced during your visit. We understand how important timely updates are, especially when your vehicle is in our care for multiple days. This is not the level of service we strive to provide, and your experience has been shared with our team to ensure immediate improvements in our follow-up process. We truly value your business and appreciate the opportunity to address this. If there’s anything further we can do to make things right or assist you in the future, please don’t hesitate to reach out to me directly. Warm regards, Michael Street, Service Director Mercedes-Benz of Scarborough | mstreet@group1auto.com | (207) 510-2268