Reviews
Bought a new car
Dave La Rue was great. We worked out the leasing process over the phone. He listened carefully to my needs and worked to get me the perfect car that met particular requirements. No pressure. Dave acted more like my advocate than a sales person. I traveled 50 miles just to go there.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your great review! We know that buying a car is an important decision and we are proud that you chose our dealership. It's fantastic to know Dave helped make us worth the drive. If there's anything else we can do for you, please let us know. Happy driving! Best, Bill Brumbaugh - General Manager
Great Service
I did an internet search for a vehicle and Erika contacted me. I test drove the vehicle on Friday, but decided I wanted something different. I went home and discussed it with my husband and did anorher internet search. Ashley sent me an email for that car. I called and Nichole helped me find the perfect Outback. She was very nice and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
No pressure! Great Service!
We were very impressed with Tobi's knowledge and enthusiasm for the Outback we were interested in. We were also made to feel instantly at ease with his "no pressure" approach which is what kept us coming back. He made us feel as though we could trust the dealership and the products and services it offers.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Lisa, thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. It is great to know that Tobi was able to provide you with pressure-free and knowledgeable service. Please let us know if there's anything else we can do for you. Best, Bill Brumbaugh - General Manager
No stress new car purchase.
I have spent all my life hearing the horror stories about car dealerships and the sales people. So when my wife and I finally go to the point in our lives that we could buy our first new car, we were expecting the worst. We went to 7 dealerships and tried 8 different models of cars. I can tell you that stepping into the Temecula Subaru dealership was completely different than all others. We were greeted by Ronnie Robinson who has been one of the most down to earth people that I have meet at any dealership. He listened to our plans and time frame for when we wanted to purchase a car. There was zero pressure to do any type of upgrade or look at this other model over here kind of thing. Ronnie answered all our questions and gave us the same level of customer service on our 4 return visits to the dealership. In the end he suggested we order one from the factory that way we could get the color and all the options we wanted. We were given the same price as if we had picked one off the lot. We just had to wait a bit, which was fine for us because it fell into our timeline. I can say that the whole experience has been one of the easiest and least stressful purchases I have ever made. Ronnie stuck to every offer he made to us over those 4 trips to the dealership. When it came time of do the financing something was left out. Ronnie stepped up and the contract was rewritten then and there to honor what was offered on one of our 4 visits. I can not stress enough. Make Temecula Subaru the first, middle and last visit when car shopping. You will not be disappointed by the sales and the great deal you will get on any of the models you are looking for.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the kind review that detailed your buying experience. At John Hine Temecula Subaru realize the a vehicle is a major purchasing decision that's why we (and Ronnie) strive to be very patient, understanding and make sure to meet your long term needs as opposed to "just making a sale". Every car buyer is unique and we are so glad to have exceeded your expectations. Thank you for being a valued John Hine Temecula Subaru customer. Bill Brumbaugh - GM/VP John Hine Temeclua Subaru
The Perfect Buying Experience
Fast and efficient. The minute I saw/drove the car, I knew it was just right and I do not like spending ages in a dealership. Cherie and John were thorough AND understood my time restrictions. Kudos on a sale well-done!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for this marvelous review and congratulations on your new car! We are so pleased that Cherie and John were able to provide you with such exceptional service. Be sure to like us on Facebook to catch the latest service specials. Best, Bill Brumbaugh - General Manage
Not Pushy
the salesmen and finance officer were professional, knowledgeable, and best of all not pushy. of all the dealers we contacted online, yours was the most responsive.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your outstanding review! We're glad to hear that our team was professional and knowledgeable. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Bill Brumbaugh - General Manager
best ever
fast, no pressure, no haggle (got what I came for at a price I thought was fair), Ronnie and Jamie were really GREAT to work with (not your normal dreaded new car purchase), We actually enjoyed the experience!!!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the great review of your experience at our dealership and especially with Ronnie and Jamie. If there is anything that we can do to make your time with us more enjoyable, do not hesitate to contact us. Take care! Sincerely, Bill Brumbaugh - General Manager
Painless.
Our painless purchase of the Subaru outback was made possible with the excellent guidance of Tobi Casper. We were not sure what we were looking for & he patiently guided us round the vehicles answering all our questions. Thank you for a painless purchase.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share with us, Phyllis! The goal of the John Hine Temecula Subaru team is to ensure a painless and enjoyable purchasing process for each of our customers. I'm very happy to hear that Tobi was of such great help to you. Please remember that we're always here to assist you with any future auto needs and be sure to keep up with us on Facebook for access to exclusive content. All the best, Bill Brumbaugh - General Manager
Fantastic experience!
Did the entire purchase via the internet, as I'm extremely busy. Arika, the internet manager, made the entire experience an absolute pleasure! It was hastle free, Arika listened to me, and in the end got me exactly the car I was looking for. GREAT EXPERIENCE...HIGHLY RECOMMEND!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Kenneth, we appreciate you taking the time to leave us a great review! We are pleased to hear Arika did a great job in assisting you in your purchase. If there is anything else we can do for you, please don't hesitate to stop by. Best regards, Bill Brumbaugh - General Manager
very friendly and low preasure
DAVID La Rue was our sales person and we cannot say enough good about the whole sales experience. Since my wife hates the car buying process, I met with David by myself on Monday. I liked what I saw and wanted my wife to look at the car. Tuesday was David’s day off but was the best day for us and since there were only a two cars like the one I was looking at I wanted to be sure if she liked it we would not loose it. David offered to let us put a $500 deposit to keep the car but I wanted my wife to see it before we did anything. I left a message on David’s cell phone asking if there was someone else that could show the car on Tuesday but he insisted on coming in to show her his self. To shorten this up, he met us at 9:30 AM and took her for a test drive, she drove. She loved the car so he took his time explaining EVERYTHING to us. He was never pushy or tried to close the sale so he could o home. When all of our questions were answered, my wife mentioned a couple things she would have liked to have, so David offered to show us a "Limited" that had everything we wanted and more for only a few thousand dollars more. So after looking at that one and some more questions answered we agreed to purchase that car. My wife said that this was the first time she actually enjoyed buying a car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
What an enjoyable review to read! It is reassuring to know David provided you with a friendly, pressure free, and exceptional shopping experience. John Hine Temecula Subaru’s primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. I’m happy to hear you left our dealership feeling confident about your purchase. Don’t hesitate to call or stop in should you have any any questions. Best regards, Bill Brumbaugh - General Manager