Tonkin Hillsboro Chrysler Dodge Jeep RAM

4.8
(480 reviews)

Reviews

4.8
(480 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Great Service!

The staff at Tonkin Hillsboro is very friendly and efficient. They have always kept me informed about everything that is happening and they are very professional!

5.0

Best service department I’ve been to!

I’m from Louisiana. I’ve been in Portland, Oregon for a job since April 2022. I needed an oil change for my Grand Cherokee to drive back to Louisiana. This place was so friendly and welcoming. You would have thought I was buying a new car. Great experience and when I come back in January I will not go anywhere else but here!

5.0

Outstanding Service

We recently had our RAM 2500 in for service and the entire process from scheduling to pick up was excellent. I would highly recommend this service department. Nice work !

5.0

Friendly staff, fast service.

From the moment I arrived in the bay I was greeted with a friendly greeting and a “Welcome back”. Service agent promptly greeted me and was ready to address my needs. Service was faster than predicted. Services agent reviewed my service and any future need for my truck. She also closed out my billing to get me on my way faster. Clean and welcoming service area.

5.0

Service was great

fast and prompt service - service writer was very professional and friendly. I bought a plug-in hybrid Pacifica, which I love. I shopped all other van brands before purchasing.

5.0

Recall Work for 2013 Charger R/T

I was glad I contacted this dealership to get the factory recall work done on my 2013 Dodge Charger. I was not successful getting my local dealership to handle these recalls, which is why I reached out to Tonkin Hillsboro Chrysler Jeep Dodge Ram. See, I started the recall process by contacting my local dealership (where I purchased the vehicle, new in 2013) back in 2019 to start the recall work. However, after not hearing back (six months after initial contact), then Covid, then reaching back out to them, twice, and not hearing back (made several contacts about getting the recall work done, but was always ghosted after that contact), I spoke with my mechanic and he recommend Tonkin Hillsboro Chrysler Jeep Dodge Ram. I called on a Friday, spoke to Cheyenne, and she got things rolling. She called me back on Tuesday when she was back in the office, and the following Monday the Charger was being dropped off. Got a text on Tuesday (the following day after dropping it off) informing me the vehicle work was complete, and ready for pickup. Hard to believe I wasted a couple years trying to get the work done from a local dealer, when I could have just reached out the Tonkin Hillsboro Chrysler Jeep Dodge Ram and had the work done promptly, professionally, and in a timely manner. #thekilted1

5.0

Great customer service

Had a great experience. Super quick and good communication. Offered me a shuttle for both pickup and drop off. Nice touch. The shop was very busy but they managed to get my vehicle in and out same day even though they anticipated needing it overnight.

5.0

New vehicle servicing

Very pleased with the efficiency and customer service attitude of the dealership under the new ownership. I have done business with this dealership for many years and am glad to see the the new owner is operating in the same customer service tradition.

5.0

New vehicle servicing

Very pleased with the efficiency and customer service attitude of the dealership under the new ownership. I have done business with this dealership for many years and am glad to see the the new owner is operating in the same customer service tradition.

5.0

Express Oil change

Service has been done as promised, within timeline committed! Service Staff is welcoming. Facility, specifically waiting room, is exceptionally welcoming. Krista and others receptionists and technicians demonstrated are knowledgeable and helpfull.

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