Tonkin Hillsboro Chevrolet

I was in from out of town and called last minute for an oil change and was able to get in within a half hour. Oil change was complete in less time than expected. The lady at the service counter was very helpful and friendly. I have been very happy with their service and in fact I use this dealership rather than the one close to my home because I am so much happier with the service at Tonkin.

Appointment for routine service. Inspection was very thorough and well communicated. Javier did a great job. No unnecessary recommendations. Accepted recommendations as presented. Process was efficient. Will continue to have vehicle serviced here.

The team I worked with were absolute professionals. They listened to what I needed and delivered above my expectations. Great price, without any hassles. Thanks to Christian and Jack!

Christian, was awesome to deal with. Very knowledgeable and informed about our new Chevy RST, that we absolutely love.

I have being using this dealer since 2003 very professional service I like the new video recording of the inspection

I was first greeted with a handshake and a question on. Can I help you the people in sales are friendly well informed about the vehicle and made me feel comfortable. They are well informed about all their vehicles details and easy to understand very professional.

The whole team at Tonkin was great! Congrats to Jack on his first new car sale.

While having my car serviced at Tonkin, Cheryl provided impeccable service and communication through the whole process. Cheryl made sure that I understood timelines of parts and the work being done while my car was being worked on. Cheryl was always timely reaching back out to me if she missed my call and ensured I had the answers to all of my questions. Thank you so much Cheryl for the incredible service!

This is the place that gives dealership bad reputations. Kyle Christensen and his team make empty promises, excuses, and if they make a deal there is no after sale customer service. My son bought a used truck, completed understand “as is” but we drove it home at 6pm and when he was driving home which is 10 miles from the dealership the Check engine light comes on and the blinker starts blinking super fast. Take it the next morning when they open and I send an email to Kyle (he never responded) to Ella in the situation. After 2 weeks of no phone calls or follow ups, we’ve had to call them every time, they would say oh yeah we’ll call you back and nothing. The only call we got was that it’s was ready. They felt like they did us a favor when we had a warranty to cover the repairs. After promising to fix the blinker they decided that they weren’t going to do that. They promised to detail the truck because it wasn’t detailed when it was delivered the first time. When we went to pick it up it was only hand washed and the fuel was empty. Met with Kyle and he said well you know we don’t make grosses on cars anymore and we lose about 80k a month in the front end so that’s why we can’t do anything. The then tried to throw his salesman under the bus saying it’s all his fault but the poor kid only worked at the dealership for 3 weeks. Kyle is in charge or at least says he is and he takes no responsibility for his team. All we wanted was my sons truck to be fixed to what they promised they would fix, have it detailed and fueled up. Kyle offered in store credit of $500 but made sure to tell me the sales department is the biggest customer of the parts and service department and they will up charge me like 200% so it’s better just to go somewhere else or go on Amazon. At the end of the meeting I was so unimpressed and disappointed that Ron Tonkin (Gee Automotive) would allow they’re dealership to be run by someone so incompetent with no situational awareness and customer service skills. Telling me that you don’t make money selling cars is not an excuse or even something an owner would want their manager to talk about. Dealerships make a killing on, pre-installed sealants, warranties, rate on interest rates, manufactures incentives. I’d be careful about buying from this establishment as long as Kyle Christensen is in charge, your guaranteed to have one of those sleazy experience all dealership have been trying to get away from.

First off, I don’t like the way dealerships have taken the service manuals Out of reach of the car owners Or how our government helped them with that. That said this dealership does service for me that I Used to do myself. I’m happy with their service. I’m not happy with what it cost me, but it is what it is and it’s no different anywhere else within the country.