Reviews
Darren Bruno is amazing - Knowledgeable and friendly
I was presently surprised by my experience at Donaldson's Volkswagon. Darren Bruno made this a great experience!! Listened to everything I wanted - No pressure - answered all our questions
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words. Darren does a great no pressure job for all his customers, good luck with your new car and welcome to our Donaldsons family club ! Respectfully.. Steven Fulco G.M. sales operations
The salesman Tom was great.
No complaints about the salesman. He was great and did his best to make me happy. After my purchase I wish I had more knowledge of the things you get charged for but Tom did return my emails about my concerns. When financing I rolled in the taxes and got convinced to get the extended coverage but that extra coverage is also taxed and then all that is financed so be aware. Better off to pay those up front. $179 for prep, cleaning, and fill up seems silly and steep being it's a new car but most places do that.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your feedback, you're right Tom does a great job and we are lucky to have him, second you're right we should have done a better job explaining the process and any fee's associated with the sale. The feedback will help us do better in the future. Good luck with your new car and welcome to our Donaldsons family club ! Respectfully... Steven Fulco G.M. sales operations
Found the car I wanted fast
Came in off the street looking to trade my old VW for a new model. My salesman James was quick to help in finding the new VW I had been looking for, at all times through the process he was helpful and knowledgeable. He even personally drove up to Massachusetts to retrieve the VW I had picked out. Not to mention I have used Donaldson's VW for all my service needs in the past even though there are several other VW dealerships closer to my home. The service they provide in the shop and on the showroom floor are well worth the drive.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind review, James does a complete job for all his customers and we are lucky to have him... Good luck with your new car and welcome to our Donaldsons family club ! Respectfully.. Steven Fulco G.M. sales operations
Awesome!
This was my second purchase of a vehicle at Donaldson's and I remember why I went there in the first place. Every single person I came into contact with was friendly, attentive and knowledgeable, from my salesman to the finance person to the guy who showed me how to use all the bells and whistles in the car...oh, and the deal I got was great, too! Great experience!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the second purchase, we are really happy your experience here was a good one again. We always try to make all our customers feel special and no pressure at all, good luck with your new car and welcome to our Donaldsons family club ! Respectfully... Steven Fulco G.M. sales operations
Very happy with my car
Overall, I had a very good experience buying a car at Donaldsons. Everyone was friendly and helpful, and I am really happy with my new car. I would definitely recommend this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Best dealer in the area
When my old car died I looked around at a lot of car dealerships in a short period of time to get back on the road asap. Going to Donaldson's VW was a breath of fresh air after going with other dealers. The salesmen knew quite a bit about these products and got me into a car that I loved very quickly, offering very fair prices without being vague or haggling. Additionally, the extra dealership fees that usually add up to 10% to the price at other dealerships were almost nonexistent, which is always a nice surprise at this point. The whole experience went very smoothly and saved me a ton of time and headaches (and probably money as well).
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the kind review, we always do our best to try and make people feel special, we also take the hassle out of buying a new car. Good luck with your new car and welcome to our Donaldsons family club ! Respectfully... Steven Fulco G.M. sales operations
Greg Giordano, Sales
Greg's a nice salesman. Stayed late on 2 occasions to close the deal at the expense of being late for family functions. My daughter and I were happy with the car. Greg is a regular, down-to-Earth guy unlike most other salesmen we met at other dealerships who lost this sale because they are sleezeballs. Ed
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the great review, Greg really does a nice job and his customers really like his easy going style, I am very happy your experience was a good one, good luck with your new car and welcome to our Donaldsons family club! Respectfully... Steven Fulco G.M. sales operations .
It was very smooth!
I was very pleased with the experience overall. I originally was looking for a new car, but found a beautiful used EOS. Everyone was friendly and courteous. I love my car! Thanks.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your review, I am so happy you were able to get the EOS its a fun car and you really will enjoy driving it, we try to make it easy for our customers, good luck and welcome to our Donaldsons family club, Respectfully... Steven Fulco G.M. sales operations
Got just what we were looking for.
We came in with an idea of what we wanted and got just what we were looking for, Tom was very helpful, and fast to find our car and get us on our way. Thanks for the great service!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words, tom does a great job for all his customers, I am happy my team made it a good experience for you. Good luck with your new car and welcome to our Donaldsons family club ! Respectfully... Steven Fulco G.M. sales operations
Amazing!!!
Donaldson's is the best dealer on Long Island. They are honest, caring and provide superior service. Everyone at the dealership made me feel like I was family.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to review Donaldsons and Darren, We are so happy your experience was great, Darren always does a great job . Good luck with your new car and welcome to our Donaldsons family club ! Respectfully.. Steven Fulco G.M. sales operations