AutoFair Ford

I would like to thank my sales man Gaius at autofair ford & the rest of the team that made my experience great.

The service department is truly dedicated to finding and fixing issues at the lowest c cost to you!

Got assistance for my ranger in a timeline manner with the service representative on the door passcode

Let’s face it, no one likes the dreaded task of buying a vehicle….the waiting, numerous people involved, the list goes on! Our experience at AutoFair, this week, was quite the opposite. I first contacted our Service Advisor Nick Enquist and asked what Sales Consultant would be the right fit for us…direct and to the point…he suggested Dave Kelley. From the moment of arrival to the time of departure Dave was wonderful. Presented with a smile, personable, product savvy, not pushy, to the point….everything we were looking for in a Consultant. We thank Dave for making this purchase so seamless. Many thanks to Mujo who also was such a pleasure….”Superb Customer Service With A Smile “. As always, we so appreciate Nick Enquist, the reason we continue to use AutoFair for all our service needs. Nick’s demeanor is always consistent, from his scheduling to meet our needs, maintenance knowledge, just couldn’t be more satisfied. Many thanks to these three “Stellar” employees.

I've bought several cars from them and I always liked their service department. My experience today with Shannon and the service dept was easy and thorough. Recommend them highly to friends and family

Service Dept has been nothing but great to me. Been going here for years. Highly recommend.

The service adviser saved yall. Thanks for the help. 9 word minimum, 3 more words. Done.

The service representatives are on their A game. Knowledgeable, helpful and friendly. They listen to my concerns and act accordingly.

Great experience with Kaleena, Kem,and Mujo. The process was easy and they also delivered my vehicle.

Our experience with Autofair Ford of Manchester NH was deeply frustrating and marked by a persistent lack of communication, follow-through, and accountability. We made a three-hour trip from northern Vermont after confirming a specific vehicle was available the evening prior. Upon arriving at opening the next day, we were informed the car had already been sold. While we understand that no deposit had been placed, we received no notice that the vehicle had been purchased, which reflects poorly on the dealership's basic customer communication. We were aware of a second viable option and moved forward with it, but the problems quickly escalated: Missing Part and Delays: The vehicle was missing a part that the dealership agreed to provide. However, it took three separate attempts to obtain a signed “We Owe” document, which they claimed was “lost” multiple times. It ultimately took over two months to receive the promised part — an unacceptable delay for something that should have been handled at the point of sale. CPO Key Policy Not Honored: As a Certified Pre-Owned (CPO) vehicle, it was supposed to come with two keys — a standard requirement. We were only given one. The dealership promised to supply the second key but refused to do so on the day of purchase. Instead, we were told we had to drive another three hours back to Manchester, NH, as they would not ship the key or coordinate with a local Vermont dealer. This imposed a significant and avoidable burden on us. Post-Sale Mechanical Issues Ignored: After the sale, we discovered two mechanical issues that, according to the dealership’s own service manager, should have disqualified the vehicle from being sold as CPO. We were told parts were ordered and given a repair appointment. We confirmed the appointment twice, yet upon arrival, were told nothing had been ordered or authorized. This was another serious breach of trust. Lack of Follow-Up and Accountability: After the failed repair visit, we were assured a manager would follow up. Despite multiple calls and messages, no one has ever returned our inquiries. The assigned manager has remained completely unresponsive and inaccessible. Extended Warranty Withheld: Due to the car’s higher mileage, we opted to purchase a Ford Certified extended warranty. Repeated attempts to obtain documentation outlining the warranty’s coverage and terms were ignored. To this day, the dealership has never provided the full details or proof of this coverage, which is unacceptable for a warranty that we paid extra to secure. Overall, this dealership has shown a consistent disregard for basic customer service, transparency, and the integrity of the Certified Pre-Owned process. From our perspective, their promises are unreliable, communication is poor, and support post-sale is virtually nonexistent. Given the totality of our experience — particularly considering the effort and travel we committed to the process — we strongly advise others to approach Autofair Ford of Manchester NH with caution or look elsewhere altogether.