Reviews
My adviser Michael was great.took my car in for a door lock issue.It had to stay overnight,I was able to get a liner.so far so good with the lock.
My adviser Michael was great.took my car in for a door lock issue.It had to stay overnight,I was able to get a liner.so far so good with the lock.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
The service writer name was Kyle and she was so kind and efficient please tell her thanks for the incredible service! Thank you Sheehy Lexus
The service writer name was Kyle and she was so kind and efficient please tell her thanks for the incredible service! Thank you Sheehy Lexus
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
This dealership has gone downhill under the new ownership. My purchase of a vehicle from the sales person to the finance manager was very poor. When you bring it in for service which I do only because the vehicle is certified they Try upsell you hard. Annoying. My two friends who own Lexus’s feel the same way. After my free service run out I will never go there again.
This dealership has gone downhill under the new ownership. My purchase of a vehicle from the sales person to the finance manager was very poor. When you bring it in for service which I do only because the vehicle is certified they Try upsell you hard. Annoying. My two friends who own Lexus’s feel the same way. After my free service run out I will never go there again.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Excellent all around. Sales rep was knowledgeable and helpful in all the best ways, not over bearing just had all the information to help me make a decision. Wonderful experience.
Excellent all around. Sales rep was knowledgeable and helpful in all the best ways, not over bearing just had all the information to help me make a decision. Wonderful experience.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Pleasant surroundings, snacks and drinks available, low pressure salespeople, wonderful tech car advise, kind employees, positive attitudes from staff.
Pleasant surroundings, snacks and drinks available, low pressure salespeople, wonderful tech car advise, kind employees, positive attitudes from staff.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Brittany in customer service is the best representative ever. Very professional, courteous , knowledgeable and friendly. 10 out of 10 I highly recommend Sheehy Lexus for all car repairs and maintenance.
Brittany in customer service is the best representative ever. Very professional, courteous , knowledgeable and friendly. 10 out of 10 I highly recommend Sheehy Lexus for all car repairs and maintenance.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I have used Sheehy Lexus for many many years. They have always been informative, friendly and most helpful in any issue I’ve had, appointment I’ve had, or question I’ve ever had. I love my Lexus and I will never get a different vehicle. Great job Sheehy!!!
I have used Sheehy Lexus for many many years. They have always been informative, friendly and most helpful in any issue I’ve had, appointment I’ve had, or question I’ve ever had. I love my Lexus and I will never get a different vehicle. Great job Sheehy!!!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Sheehy Lexus of Richmond has an outstanding service department. If you are deciding on a vehicle and it is at this dealership then make the decision to purchase here.
Sheehy Lexus of Richmond has an outstanding service department. If you are deciding on a vehicle and it is at this dealership then make the decision to purchase here.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I’ve bought Lexus for >than 15 yrs because of the excellent service/ helpful staff! So much so that this is my 2nd SUV!
I’ve bought Lexus for >than 15 yrs because of the excellent service/ helpful staff! So much so that this is my 2nd SUV!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I actually enjoy going to Sheehy, everyone is very friendly and helpful, the service is great and I’ve always walked away satisfied and well informed. You can’t beat the drinks and snacks and plug ins, etc for your computer. Also, our service advisor Harry Whittington is very attentive and informative.
I actually enjoy going to Sheehy, everyone is very friendly and helpful, the service is great and I’ve always walked away satisfied and well informed. You can’t beat the drinks and snacks and plug ins, etc for your computer. Also, our service advisor Harry Whittington is very attentive and informative.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair