Best Ford Nashua

Made an appointment on 12/2/23 to view a used Ford Platinum. Drove an hour and half only to find the vehicle was sold. Most incompetent dealership I have ever stepped foot in. The sales area is like a high school cafeteria full of obnoxious background noise and zero privacy. If a dealership can’t keep track of the basic inventory imagine what else they can do wrong. Buyer beware!! Shop anywhere else.

If you’re thinking of purchasing a car from this dealer. Check out any other dealer around. If you’re looking for the meaning of incompetence go here. Drive over an hour to see a truck advertised on no less then 3 websites. Only to be told it was sent to auction. This was Saturday after Thanksgiving, so that truck had to have been sent to auction at least 4 days prior. I sent a email at 1:00 on Friday and a young lady confirmed that the truck was still available. I told her I would be there the next day at 9am to get through Boston before traffic started. I drove over a hour and got to the dealership early. So went get a coffee and received a call from “Buzz” to see if I was still coming. Told him I was getting a coffee and would be right there. I was made wait a half hour well a sales person trolled around looking for the key and he would have to wait for the used cars sale manager to get out of his meeting. Just a note sales 101-sale meetings never trump customer. He finally came out of his meet to tell me that they sent the truck to auction. Really!!!! Maybe spend more time communicating with your staff on the location of your inventory. What a terrible showing. But now having some of the many other bad reviews, I’m not so surprised. Run away. Nothing to see here but bad management.

Just before Christmas, I visited Best Ford. I was looking for a used King Cab pickup truck in decent condition. The salesman, Will, was very professional, in addition to being an outstanding gentleman. I was presented with a 2014 Ford F-150 STX. During their inspection, they discovered a chip in the windshield, and installed a new windshield (no extra charge.) I ended up buying it. I immediately took it on a 2000 mile shake down cruise to visit family for Christmas. It was and is absolutely flawless. I found that it had been VERY well cared for by previous owners, it was in excellent condition. So I've had it now for 2 months. It's a truly excellent vehicle. Based on my experience, I highly recommend Best Ford. I especially recommend Will as a salesman! One caution: have your financing established and in order before buying (unless you plan to use dealer financing.) But that is true with any vehicle purchase from a dealer.