Berman Chrysler Dodge Jeep Ram

If I could give 0 stars I would. We are scheduled to have our car serviced by Berman Jeep and Chrysler Dodge in Oak Lawn at the beginning of March. However, what we thought would be a routine service repair has turned out to be a complete nightmare. Initially, we were told that it would take around four days to diagnose the issue with the car. But, after four days, we couldn't get an update on the diagnosis and how long they would keep the car. Despite multiple attempts to contact the Service Manager, we received no response. The person answering the phone would say that the manager was either at lunch or on another call and promised to call back. However, the service manager never called back, and we were left completely in the dark about the status of our car for three weeks. We were not even accommodated with a loaner car while we waited. This lack of communication was incredibly frustrating and has become an inconvenience. After a month of holding on to the car, the service manager finally gave us an update and said they would need approval from the warranty company to cover the work needed. This process took another two weeks, and there was no update or communication from the service manager. After calling back to back, the service manager finally told us we could take the car back until they had an answer and were able to work on the car. Finally, after a long and tedious process, the repair work was approved and scheduled for April 30th. But, we were informed that the car wouldn't be ready until May 3rd. After calling for an update on May 3rd we were told the technician hadn't started working on the car yet and leaves early on weekends. We are again inconvenienced, not accommodated, and not communicated with. Our experience with Berman Jeep and Chrysler Dodge in Oak Lawn has been a complete nightmare. The Service department's lack of communication and customer service has been nothing short of appalling. We have been inconvenienced and not accommodated through all of this back and forth. We strongly advise against getting your car serviced here, as our ordeal of getting our car fixed has not been worth it. The Service department's disregard for their customers is simply unacceptable.

I would like to say thanks again for everything Ov Perez and Mr.Gus sales Manager U guy's made it happen for me God bless U guy's & keep up with the great work.

Very nice experience and I will come back for my next car. Very friendly atmosphere.

Jon is amazing, he was able to answer all of my questions. I was very impressed.

My experience from the time I inquired about the vehicle to when I purchased it was very professional. Jon Lee is the best sales person I have met in my experience purchasing a car. He is knowledgeable about vehicles and takes time to listen to what the customer wants. I would highly recommend that you ask for him when you come to Berman to purchase a car. I can’t leave out Mohammad the Finance manager. He will work with you to get you the best finance rate he can. He is professional and has a good sense of humor. I will definitely recommend Berman if you’re looking for a good car buying experience!!!

Jon Lee made my car search experience simple and easy. The entire process was faster than i expected and he was able to answer all of my questions. I recommended that you ask for him.

As promised, Jon was great. Informative and stuck with what I came in for. Pleasantly clean show room and fun car to check out when waiting

After working with the dealership for a few days, I found them to be dishonest and really just shady. They would constantly switch things on me. Not all at once but they would say something like, "oh yeah, and I wanted to let you know about this..." and then they would give me something negative. Just not a good place...

Rob Qualizza is my recommended guy to see for your next Jeep. The Berman Jeep team made my buying process perfect

Danny B. Was excellent with his customer service and was extremely knowledgeable and helpful as I was shopping for a new vehicle, I would absolutely send my family and friends to shop with him!