Reviews
Write a reviewWill never buy again after 40 thousand dollars one day
Will never buy again after 40 thousand dollars one day they want 40 more dollars the next they heavy undervalued our car what they gave us according to blue book they gave us half what it was worth will never buy again or recommend apple Ford to anyone l have purchased several new cars in the past when it was barkhouser Ford but feel greatly robbed
Will never buy again after 40 thousand dollars one day
Will never buy again after 40 thousand dollars one day they want 40 more dollars the next they heavy undervalued our car what they gave us according to blue book they gave us half what it was worth will never buy again or recommend apple Ford to anyone l have purchased several new cars in the past when it was barkhouser Ford but feel greatly robbed
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Nice people,if you buy a car from there.
Nice people,if you buy a car from there.Worst if you need repairs. My vehicle has been waiting for parts since August 2021. They get part. Then tell me, I need a new $6000 transmission, allowed my battery to go dead on their lot. I had to use warranty to replace a 1 year old battery. They knew that, they were supposed to put Transmission in my car They knew I expected them to get transmission replaced.Yet they didn't bother to hear me when I signed papers for them to do repairs and now, I am going on another list for transmission to be put in, because of the UAW STRIKE.That I am sure they knew that before I did... How do they expect a new customer, to feel.When they will change their policies to, Something I was never informed of. They seem to be very nice people. I just NEED,My car fixed. And I say they dropped the ball big time. I need a better explanation than the run around I have received. They knew I would pay them whatever the cost. I kept in touch with them to reassure them I would be getting the money. Now after a little over 3 months after wait on part. I have the money and their Transmission Specialist is one of the best in Danville. I'm not trying to be ungrateful... I just want my car fixed. ASAP. JUST BECAUSE WE'RE ON SS, , I don't know. Either way This has to be the most ridiculous situation with getting a car repaired!!!!My main Question is why didn't you order the Transmission, when you knew, You were my only hope of getting back on the road.
Nice people,if you buy a car from there.
Nice people,if you buy a car from there.Worst if you need repairs. My vehicle has been waiting for parts since August 2021. They get part. Then tell me, I need a new $6000 transmission, allowed my battery to go dead on their lot. I had to use warranty to replace a 1 year old battery. They knew that, they were supposed to put Transmission in my car They knew I expected them to get transmission replaced.Yet they didn't bother to hear me when I signed papers for them to do repairs and now, I am going on another list for transmission to be put in, because of the UAW STRIKE.That I am sure they knew that before I did... How do they expect a new customer, to feel.When they will change their policies to, Something I was never informed of. They seem to be very nice people. I just NEED,My car fixed. And I say they dropped the ball big time. I need a better explanation than the run around I have received. They knew I would pay them whatever the cost. I kept in touch with them to reassure them I would be getting the money. Now after a little over 3 months after wait on part. I have the money and their Transmission Specialist is one of the best in Danville. I'm not trying to be ungrateful... I just want my car fixed. ASAP. JUST BECAUSE WE'RE ON SS, , I don't know. Either way This has to be the most ridiculous situation with getting a car repaired!!!!My main Question is why didn't you order the Transmission, when you knew, You were my only hope of getting back on the road.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Worst service ever.
My backup camera kept going black. Left my car there for 4 days, problem was NOT fixed. Took to another dealer, fixed in 2 hours.
Worst service ever.
My backup camera kept going black. Left my car there for 4 days, problem was NOT fixed. Took to another dealer, fixed in 2 hours.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Edge 2018
Once again, we chose Barkhouser Ford as our dealership and Marqus Brooks as our salesperson for the purchase of my 2018 Ford Edge. Marqus was extremely helpful in pointing out the differences in Ford's SUV line. He found a vehicle that was exactly what I wanted! Thanks Marqus and Barkhouser for another great sales experience! I highly recommend Barkhouser Ford and Marqus to anyone shopping for a vehicle.
Edge 2018
Once again, we chose Barkhouser Ford as our dealership and Marqus Brooks as our salesperson for the purchase of my 2018 Ford Edge. Marqus was extremely helpful in pointing out the differences in Ford's SUV line. He found a vehicle that was exactly what I wanted! Thanks Marqus and Barkhouser for another great sales experience! I highly recommend Barkhouser Ford and Marqus to anyone shopping for a vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Awesome Service
A special thank you to Vic Kent and John for making my the proud owner of my dream car. Awesome team of people. Great customer service.Thank you again!!
Awesome Service
A special thank you to Vic Kent and John for making my the proud owner of my dream car. Awesome team of people. Great customer service.Thank you again!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It was awesome!!!
I pretty much knew what I wanted before I went. The experience was wonderful and I got exactly what I wanted. When I pulled off the lot I was in love with my new escape
It was awesome!!!
I pretty much knew what I wanted before I went. The experience was wonderful and I got exactly what I wanted. When I pulled off the lot I was in love with my new escape
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Experience
I had an amazing experience with Barkhouser! And Danny Jones was absolutley amazing.... He wasn't pushy and he took the time to work with me and helped with any questions.
Experience
I had an amazing experience with Barkhouser! And Danny Jones was absolutley amazing.... He wasn't pushy and he took the time to work with me and helped with any questions.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Superb Service
Danny Jones and Barkhouser converted us from Chevrolet to Ford 14 years ago. With our most recent purchase, we left once again as satisfied customers, having our expectations exceeded. We told Danny what we were looking for and he found it! Thanks to Danny, John, and the Barkhouser team. Jean & Vic Satisfied Customers
Superb Service
Danny Jones and Barkhouser converted us from Chevrolet to Ford 14 years ago. With our most recent purchase, we left once again as satisfied customers, having our expectations exceeded. We told Danny what we were looking for and he found it! Thanks to Danny, John, and the Barkhouser team. Jean & Vic Satisfied Customers
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent
From his personable demeanor to his depth of character, John Blackwell sold me himself which sold me the car. Everyone at Barkhauser is extremely helpful and willing to work with you to achieve a purchase you are proud of. The after-care is even more impressive, with follow up calls to ensure you are still pleased with your purchase to making it possible to fix any issue that may have reared after making your purchase. I highly recommend this dealership and working directly with John Blackwell.
Excellent
From his personable demeanor to his depth of character, John Blackwell sold me himself which sold me the car. Everyone at Barkhauser is extremely helpful and willing to work with you to achieve a purchase you are proud of. The after-care is even more impressive, with follow up calls to ensure you are still pleased with your purchase to making it possible to fix any issue that may have reared after making your purchase. I highly recommend this dealership and working directly with John Blackwell.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
New F150 Purchase
This was the BEST experience we have ever had in buying a vehicle. Marqus Brooks was awesome! He was patient, extremely knowledgeable about Ford products, and allowed us to take our time. When we got ready to leave in our new truck, he explained all the features on the dash. He answered our many questions and always had a smile on his face. I told him that I would be in the market for a SUV in the near future. He shared some useful info on the Explorer, Edge, and Escape. He allowed me to test drive a couple of the vehicles. We will be calling on Marqus in the future. We have already recommended him and Barkhouser Ford to some of our friends. Tommy Taylor and John Knowles were quite helpful and nice too. Everyone was very professional.
New F150 Purchase
This was the BEST experience we have ever had in buying a vehicle. Marqus Brooks was awesome! He was patient, extremely knowledgeable about Ford products, and allowed us to take our time. When we got ready to leave in our new truck, he explained all the features on the dash. He answered our many questions and always had a smile on his face. I told him that I would be in the market for a SUV in the near future. He shared some useful info on the Explorer, Edge, and Escape. He allowed me to test drive a couple of the vehicles. We will be calling on Marqus in the future. We have already recommended him and Barkhouser Ford to some of our friends. Tommy Taylor and John Knowles were quite helpful and nice too. Everyone was very professional.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car