Reviews
The staff was very welcoming, informative, helpful and
The staff was very welcoming, informative, helpful and very nice overall. Would definitely recommend this location
The staff was very welcoming, informative, helpful and
The staff was very welcoming, informative, helpful and very nice overall. Would definitely recommend this location
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Meraly, we're so glad you enjoyed your visit! Thank you for recommending Honda of Middleburg Heights. Have a great day!
The Dealership overall is beautiful and staff are very
The Dealership overall is beautiful and staff are very friendly and helpful..Love the fact they have prices for some services up for you to see..
The Dealership overall is beautiful and staff are very
The Dealership overall is beautiful and staff are very friendly and helpful..Love the fact they have prices for some services up for you to see..
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for highlighting our beautiful dealership and helpful team! Your feedback is appreciated, and we hope to see you again at Honda of Middleburg Heights.
Great experience when I walked in the door.
Great experience when I walked in the door. Matt Harris is a great sales person, I would use Matt again in the future when looking for a different vehicle.
Great experience when I walked in the door.
Great experience when I walked in the door. Matt Harris is a great sales person, I would use Matt again in the future when looking for a different vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're so glad Matt made your experience at Honda of Middleburg Heights fantastic from the start. We look forward to working with you again in the future! Safe travels!
Very nice dealership, great prices, great people to deal
Very nice dealership, great prices, great people to deal with. Many vehicles to chose from.
Very nice dealership, great prices, great people to deal
Very nice dealership, great prices, great people to deal with. Many vehicles to chose from.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your positive experience with Honda of Middleburg Heights, Amy!
Very nice dealership, great prices, and great people to deal with. Many vehicles to choose from.
Gino and staff very much helpful from the time I
Gino and staff very much helpful from the time I walked in the door till the the ti.e i left.
Gino and staff very much helpful from the time I
Gino and staff very much helpful from the time I walked in the door till the the ti.e i left.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for stopping by to leave Gino and Honda of Middleburg Heights a wonderful review!
Great experience every time.
Great experience every time. Professional and knowledgeable. The service department in my opinion is what defines a dealership and this one is the best. I trust the advice I receive from my service advisor Bradley and always have full confidence in the technicians that work on my car.
Great experience every time.
Great experience every time. Professional and knowledgeable. The service department in my opinion is what defines a dealership and this one is the best. I trust the advice I receive from my service advisor Bradley and always have full confidence in the technicians that work on my car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Dan, trust is everything, and we're honored by your confidence in our team at Honda of Middleburg Heights. We'll be sure to pass along the kind words to Bradley and the rest of our service department, and we look forward to working with you in the future!
The sales representatives was so professional, polite,
The sales representatives was so professional, polite, helpful and understandable. All are needs were met.
The sales representatives was so professional, polite,
The sales representatives was so professional, polite, helpful and understandable. All are needs were met.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're happy to hear our team took such good care of you! Thanks for choosing Honda of Middleburg Heights and sharing your kind words, Maritza.
Matt in sales was a great help would use him again help
Matt in sales was a great help would use him again help with all my needs
Matt in sales was a great help would use him again help
Matt in sales was a great help would use him again help with all my needs
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for choosing Honda of Middleburg Heights, Juan! We're happy to hear Matt was a huge help during the sales process. Enjoy the ride!
Service department is excellent.
Service department is excellent. Knowledgeable advisors. Waiting area is comfortable and inviting the new building is very modern.
Service department is excellent.
Service department is excellent. Knowledgeable advisors. Waiting area is comfortable and inviting the new building is very modern.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re so happy you enjoyed your visit to Honda of Middleburg Heights and found our team helpful. We look forward to seeing you again!
I wish i could give them zero!
I wish i could give them zero! I purchased a 2012 Honda ridge line not even two years ago. despite the many repair and maintenance costs from the "certified used" vehicle comes a manufacturing defect where twice now a part of my roof has literally broke off while driving on the high way and hit other vehicles. Honda has a policy where they only fix "safety issues" for some reason they do not think my car falling apart in the wind and physically damaging other vehicles is a safety issue. they begrudgingly fixed it the first time after countless back and forth with their terrible "service specialist" and terrible management staff who couldn't care less about their customers. now its happened a second time after either failing to fix or install it properly or just straight up refuse to acknowledge this is a manufacturing defect that is a safety issue to me and other drivers. even though they recently fixed the issue themselves they now refuse to warranty the part or cover a portion of the cost. they do not sell quality vehicles. they do not provide any level of customer service. they do not stand behind the work they do to their vehicles and they do not care if your car is safe for you or the drivers around you. I will never own a honda again, I will never trust honda middleburgh again, and i will forsure never trust their mechanics to fix something. i suggest you do the same. Reporting them to the BBB and everywhere else I can.
I wish i could give them zero!
I wish i could give them zero! I purchased a 2012 Honda ridge line not even two years ago. despite the many repair and maintenance costs from the "certified used" vehicle comes a manufacturing defect where twice now a part of my roof has literally broke off while driving on the high way and hit other vehicles. Honda has a policy where they only fix "safety issues" for some reason they do not think my car falling apart in the wind and physically damaging other vehicles is a safety issue. they begrudgingly fixed it the first time after countless back and forth with their terrible "service specialist" and terrible management staff who couldn't care less about their customers. now its happened a second time after either failing to fix or install it properly or just straight up refuse to acknowledge this is a manufacturing defect that is a safety issue to me and other drivers. even though they recently fixed the issue themselves they now refuse to warranty the part or cover a portion of the cost. they do not sell quality vehicles. they do not provide any level of customer service. they do not stand behind the work they do to their vehicles and they do not care if your car is safe for you or the drivers around you. I will never own a honda again, I will never trust honda middleburgh again, and i will forsure never trust their mechanics to fix something. i suggest you do the same. Reporting them to the BBB and everywhere else I can.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Chris - We respect feedback, but several key facts in this review are inaccurate. This vehicle was a 2012 Honda Ridgeline with 124,000 miles, sold AS-IS in July 2024, which is standard for a 12-year-old, high-mileage vehicle. Despite having no obligation, when you contacted us over a month later and after 2,000 additional miles, we repaired the third brake light at no charge, using genuine Honda parts with a 12-month/12,000-mile warranty. In January 2026, with the truck now 14 years old and at 154,000 miles, the same part failed again—well outside the warranty period. Even so, we contacted Honda Motor Company on your behalf, who agreed to cover 20% of the repair, which we passed along to you. We stand by our decision to help early on and again later as a goodwill gesture. What we cannot do is accept responsibility for normal wear and aging on a 15-year-old vehicle. — Honda of Middleburg Heights