Bud Clary Auburn Volkswagen

Took good care of car did oil change in good time and let me know when it was done. They parked it conveniently for me because I am on oxygen. That is why I go to my Dealer

When I bought a ignition key for $282, I was not told I would I would have to pay an additional $121 to have it programmed to my car.

Great service and good communication. I will always bring my car in for service thank you

Great Dealership to sell you a Car and all the warranty, but when it comes to fix a problem nobody had an answer, don’t recommend this place

I thought these guys were really wonderful. They did everything I needed were very kind very nice and they even ran my car to the barge for me because I live in Alaska. I think everything was wonderful and thanks again. I would highly recommend them

Very nice sales people. Just very low offer on my trade with no ability to work a deal that would be close. Nice folks though.

Doing this review is more than likely a waste of time as based on other reviews which I wished I would have seen earlier I would have gone elsewhere. We were driving up from the Portland, OR area so we wanted to make sure time would be optimized. We communicated with the salesman the day before of our interest in a particular vehicle. We mentioned that we would be driving up the next day and would let him know our estimated arrival time once we were on the road which we did. (Salesperson later claimed they never got it. Sent them a copy the next day) When we drove into the lot, we saw the car parked right up front a good sign. Took some time to get with the salesperson as he was double booked with finishing up a sale from the day before. We test drove the car and decided to purchase. Now came the fun. First, we agreed to pay the advertised price. Second, we were required to sign the Carfax report but were not allowed to have a copy of it. Next, they started pushing a bunch of so-called required options. Windshield protection even thou we already have comprehensive insurance. Here is the best one. They say you have to buy theft protection even thou again we have comprehensive insurance. If your car is stolen, you will be paid $5,000. (Later we found out it is only $3,000.00 but will get another $2,000 if you purchase the replacement vehicle from them) After a lot of back and forth the they agreed to remove it. Guess what magically appeared at a lower amount on the purchase documents? What a joke! We were going to pay cash, yet they wanted a lot of credit information. Read on later and you will know why. I am sure there are countless more issues but the only other ones that come to mind is that when you purchase a vehicle from this dealership, they do not include the usual four-month trial of Sirius XM service. Have contacted them four times and have yet to hear from anyone who wants to do anything about it. Oh yeah one more thing. Since we lived out of state, they would need to put a 10 day hold on the vehicle to ensure our check cleared. When was the last time it took ten days for a check to clear. Also, they knew we were from out of state but failed to mention this ridiculous policy earlier. But guess what, they could get us 100% financing which I am sure they received a kickback from. Finaly we are only switching plates from one car to another they insisted to do it. That way they could charge more fees. We could have gotten it done the next day at our local DMV office. Since they insisted on doing it, they gave a total of a whopping 9 days of temporary trip permits. Yeah, like DMV can take care of a plate transfer via mail in 9 days. Also, they have to prove that they paid the Oregon Excise tax prior to DMV issuing a registration, whereas we could have just paid when we did the registration transfer. We may not owe it if the vehicle was previously registered in Oregon. Oh, wait we can't because they didn't allow us to have the car fax report. Now we have to purchase a 90-day temporary from Oregon. Finaly so much for time optimization. This fiasco took over five hours. That way we got the pleasure of driving in Seattle-Tacoma rush hour trasffic.

Very helpful and courteous service today.everything was explained to my satisfaction and the service was prompt.

Great staff to work with, they know the product well and helped in the process as to the one that work for me.

I purchased a used 2021 ID.4 from Bud Clary on Friday December 20th. It was the worst customer experience I have had with any company. Issues before delivery: I paid for the car on a Friday and was told the car would be delivered the following Monday after being detailed and having an open “stop-sale” safety recall addressed. I took that Monday off from work to receive the car. Called t 10:45sm to check on status after being told I would be called first thing. Finally around 2:30pm afternoon I was told the recall parts hadn’t arrived but were expected by end of day. The next day I called at 12:48pm after not hearing any updates. Was told they would check in and call back in 10 minutes. I called back at 2:20pm after no reply and gained no no info. Finally at 2:58pm I got a text that the work was done but it was too late to deliver the car and I would be delivered Thursday and I should expect a call first thing Thursday morning. Thursday 10:17am I called to inquire and was told the car was on the charger and they would leave when it was ready. I texted at 12:21pm to ask about an ETA. This was my third day sitting around waiting. I was told they were leaving right then. I live 2.5 hours away. At 4:21pm I followed up and was told the driver was 20 minutes out. At 4:38pm they arrived, but had forgotten the temp plates. I was sent a scan of the plates with the first letter cut off. Issues after delivery: - The next day, “Clean parking sensor” error and “Maneuver braking not available” error. Parking sensor was bad, and I since got it replaced at the local VW dealer under warranty. - Trunk would not open properly or full latch closed when using the motorized open/close feature. Since fixed under warranty at local VW dealer. - Second key fob had backup key and keyring attached to fob by scotch tape. Spring was missing from key fob to keep backup key in. $350 key fob that is. - Front tires were at 4/32. 3/32 is considered full worn out. I was told tire were recently replaced. Only the back were. - Registration was processed by the state on 1/9/25. When I called on 2/4/25 after my temp plates had expired on 2/3 I was told the plates were not in yet, they would look into it and call me back. No call back. I called on 2/5 to follow up and was again told the plates were not there. A few hour later I get a call that they had the plates and would mail them that day. Of course they had them for quite some time since they were issued on 1/9 and had lost track of them. - Last but not least, after getting a notice from the state that the vehicle had an open recall, I today just verified the the service department NEVER DID THEY RECALL WORK! I had been driving a vehicle that I was told had a safety recall corrected, but in fact was putting my dafety and that of my family at risk. Looking at my communication records, in 100% of the cases I had to initiate the communication. I was never given updates or follow ups when promised. I waited at home for 3 days for delivery, each day with the understanding the vehicle would be delivered first thing that day, and was never updated that it would no be arriving until I called to inquire. And worst of all that delay was supposedly to do the RECALL WORK THAT WAS NEVER COMPLETED. This lie put my safety at risk. Avoid this dealer at all costs. Shady like no other.