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Empire Chevrolet of Hicksville

(296 reviews)

Reviews

(296 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Empire always delivers the level of service I want from

Empire always delivers the level of service I want from my dealership. Trustworthy, professional and dependable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Mcohen, Thank you for your time and feedback. We are pleased to hear that you had such a positive experience with us. We look forward to seeing you again when your vehicle is ready for its next service.

The dealership did an excellent job of giving us

The dealership did an excellent job of giving us information on the vehicles that we were interested in purchasing

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, Thank you for your very kind review. We are delighted to hear that your experiences with us, from start to finish, were so positive! We look forward to seeing you again in the future.

I was looking for very specific truck features.

I was looking for very specific truck features. This dealership was one of the few that had what I was looking for and Yrad Pierre gave me a great deal as well. I traveled 5 hours to get to them and it was well worth it. Excellent service when I got there and no surprises. Thank you so much!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, Thank you for providing us with a review of your experience at- Empire Chevrolet of Hicksville. We are delighted to hear that Yrad was able to match you with the right car and within the price range you were looking for. Have fun showing off your new car!

It was an easy and great experience.

It was an easy and great experience. Greg was very friendly and helpful and answered all my questions about our car issue. He was prompt and was considerate of my time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Rosemary, Thank you for your time and feedback. We are delighted to hear that Greg was able to help make your vehicle repair quick and hassle-free. Insert Dealership Name strives to offer our customers exceptional service both before and after the sale.

This dealership went above and beyond to find the vehicle

This dealership went above and beyond to find the vehicle that I was looking for for months. They called and or texted me to let me know of different vehicles until we found the perfect one. Eric Charles was my sales person and he was just the bomb. He kept me informed the whole time definitely go and see him for any type of vehicle you’re looking for.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, Thank you for providing us with a review of your experience at- Empire Chevrolet of Hicksville. We are delighted to hear that Eric was able to match you with the right car and within the price range you were looking for as well as providing exceptional customer service from the start to finish! Have fun showing off your new car!

I took delivery the night before n the radio wasn’t

I took delivery the night before n the radio wasn’t working. Greg was extremely considerate n helpful with my new Colorado. He kept me apprised of the status n progress.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Jim, Thank you for your very kind review. We are delighted to hear that you fully and completely trust Greg with your vehicle service needs! Thank you! We look forward to seeing you again when your Colorado is ready for its next service.

Tom Misiack, is a professional n considerate sales agent.

Tom Misiack, is a professional n considerate sales agent. He’s been my go to sales agent for over 35 years. George the assistant mgr was also extremely considerate n helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

James, Thank you for your very kind review and loyalty to- Empire Chevrolet of Hicksville. We are delighted that you have come back to us again and that your experiences with Tom and George has been so exceptional!

I would only recommend this dealership to speak Mr Tom

I would only recommend this dealership to speak Mr Tom Speranza in the sales department, I’ve bought and lease over 10 GM vehicles through Tom and he takes care of his customers, not service or anybody else in this dealership, only reason I buy anything there is cause Tom knows how to speak and treat customers, there customer service center stinks and regular personal don’t know how to respect customers like Robert Chevy used to, Tom is the best

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Angelo, On behalf of all of us here at- Empire Chevrolet of Hicksville, thank you for your kind words. We are happy to hear of your wonderful experience at our dealership and appreciate you sharing it with us. Tom is a great member of our team and will be thrilled to hear you were so pleased. We look forward to serving your future automotive needs. Have fun cruising around town in your new car!

Dealership is clean and efficient but inconvenient to

Dealership is clean and efficient but inconvenient to drop a car off all day. The service is excellent though.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, Thank you for your very kind review! We are always happy to hear that our customers are 100% satisfied with service they received from us!

After visiting several car dealerships, we went to Empire

After visiting several car dealerships, we went to Empire Chevrolet of Hicksville. Our salesman, Abdul Waheed, was excellent. He was very friendly and knowledgeable. He was flexible and listened to us. He was not pushy at all and helped us find what we were looking for. It was a pleasure working with him. He made the process move along very smoothly and took care of everything.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, Thank you for sharing your experience with us. We are grateful you entrusted us with the care of your new vehicle purchase and are happy to hear Abdul delivered the service you expected. Congratulations on your new vehicle! We look forward to the opportunity to serve your auto needs again in the future.