Cavender Nissan of San Marcos

Worst buying experience. I did my homework to find the vehicle make and model that I wanted to purchase and hoped that when I saw one at Cavendar Nissan I could simply go there and purchase without experiencing the ick of the car buying process. That was not the case. First, the vehicle was not thoroughly inspected and serviced - that took the vehicle out of commission for 5 weeks post-sale as they navigated various needful repairs. Second - and most egregious - the finance manager I worked with to structure my loan and additional warranty policies misrepresented the final loan terms. I only found out AFTER I decided to cancel the extended warranty. I explicitly requested the warranty to be paid cash separate from the loan. That was my understanding upon signature and what I maintained as the structure of the deal until today when I inquired about the status of my refund (5 weeks post cancellation). I feel that the deal was misrepresented. I feel that I was mislead. I do not recommend you do business with this dealership as a result.

I traded my 2020 kia for a 2024 Nissan Rogue everything went smooth I drove off the lot thinking everything was good till a week later I get a call from the dealer telling me I needed 3 months of bank statements and canceled check for money deposited into my account I took them what they wanted and it's w weeks I've had my rogue and I still haven't heard if I'm gonna keep the vehicle or not so I don't think that finance knows what they are doing so at this moment I don't know if I will have a vehicle or not and I'm more than sure they aren't going to give me my truck back I've never experienced a dealer like this at this point I am mad that I still haven't heard nothing back

Okay gonna make this one short since Dealer Rater scammed me and did not post my review. The Sales Manager Joe Loza o is a liar and said he went to his desk and will print my KBB offer. I have that document he printed. What a bad liar. The document shows his name on it and NOT MINE! He also said KBB does not buy vehicles...another lie. Also said he put my Dealer add ons like for example my bed liner, step bar and 20' wheels. Document shows he lied again. Feel bad for the sales people as he tries to rip off people and then ruins the salespersons sales as they have to feed their families and that's hard to do with this liar backing them up. I have the Document with Joes name on it. Also I see lots of 1 star ratings here how does this Dealership get a 4 star. Go next door to the Dodge dealership as Anthony will give you $3000 more for your trade if not and you want a Nissan the bigger cities will work with you better( Austin) as they have more Of competition as I view Cavender Nissan as a Bait and Switch Dealership!

Paid cash for a new car. It’s been 2 an half months an no plates or title had to get an extension on temporary plates. I regret buying from San Marcos Nissan. Love the Kicks though.

Thanks from the input from other customers. Just by reading them I think I will deal with another dealership. I’m a ex soldier with pull so I will make sure to pass the word on to Ft C/ Hood leadership!

If I could leave zero stars I would. My 83 year old mother came in to get a recall taken care of. Well of course Nissan whooped up a 4 page document of what she needed to do on her 2007 Nissan Xterra. Her vehicle is 17 years old in age only. It has 90,000 miles and is like new. Cavender service gave her a list of items totaling over $4000 in repairs. They also put duplicate line items stating the same service twice. So very sad. She does not need any of these items listed. These are the reasons most people can't stand dealerships because they are not honest, take advantage of people, especially elderly women.

The Dealership and the Cavender auto group make a big deal on their various websites about supporting the military and giving military discounts, and "free oil changes for life". What a load of lies. We were talked into having my husband join in on the application to take advantage of the military "discount".. Nope, didn't receive it. (My husband served for 33 years between both active and reserve duty) Come to find out, it is more "rebate" rather than "discount". Now a month later, still fighting them on the issue. No one in management will even get back to me. The so called "oil changes for life".. not so much.. 2 a year for 10 years.. not exactly "life". If you are a member of the military, or retired military please do not fall this scam. On top of that, the dealership didn't comply with the terms of the financing agreement in regards to the payoff. A month later, I am still waiting for a refund back for the funds they did not send to the lender. Extremely poor service and deceptive business practices.

Worst experience ever buying a car. I bought a brand new 2023 Nissan Pathfinder from Cavendars 6 months ago. Within the first 4 weeks, they had to replace my entire oil cooler, reset my electrical system due to no acceleration, and in that process they broke my radio completely. It took them 61 days and a threat to a lemon law lawyer to give me my car back. I finally got it, and within 6 weeks, my car died, and my fuel pump was bad. That was another 5 days in the shop. I have now had my car back 37 days, and it smells like it is over heating, and there is oil all over my driveway. I have emailed the GM, the service manager, and service advisor multiple times. I have asked over and over for them to trade me out, and buy back this car, and they refuse. I have contacted Nissan Care, and they denied my claim. I have NEVER in my entire life been through an experience like this! If you are thinking about buying from this company..Run! I would NEVER wish on anyone to have to go through what I am going through right now. No help, no concern, NO NOTHING!!

It was an excellent experience. Everyone was very nice and respectful that you all so much

Very helpful and knowledgeable friendly clean lounge area great work work on my car in a timely manner