Reviews
Don Wood has provided me with exceptional service every
Don Wood has provided me with exceptional service every time I’ve needed to have my vehicle serviced. His friendly, personable demeanor are so refreshing and I so appreciate the way he always keeps me informed throughout every step in the process while my vehicle is having work done. It is because of Don Wood that I continue to bring my vehicle here to have it serviced.
Don Wood has provided me with exceptional service every
Don Wood has provided me with exceptional service every time I’ve needed to have my vehicle serviced. His friendly, personable demeanor are so refreshing and I so appreciate the way he always keeps me informed throughout every step in the process while my vehicle is having work done. It is because of Don Wood that I continue to bring my vehicle here to have it serviced.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
I had a great experience purchasing my new car.
I had a great experience purchasing my new car. Jon Saffore was excellent in answering all my questions and getting me pricing for different cars as well as different options. The manager and Chris in finance were outstanding to work with. Jon Saffore even gave us a ride to the rental place so we can drop off the rental there. Excellent job! Thank you!
I had a great experience purchasing my new car.
I had a great experience purchasing my new car. Jon Saffore was excellent in answering all my questions and getting me pricing for different cars as well as different options. The manager and Chris in finance were outstanding to work with. Jon Saffore even gave us a ride to the rental place so we can drop off the rental there. Excellent job! Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We're thrilled to hear that you had a great experience purchasing your new car at Safford Volkswagen Richmond. It's fantastic to know that Jon, along with our manager and Chris in finance, provided you with outstanding service. We appreciate your kind words and hope you enjoy your new vehicle. Please visit us again soon! Sincerely, The Team at Safford Volkswagen Richmond
Excellent Good customer service Courtesy and helpful Wait
Excellent Good customer service Courtesy and helpful Wait time was good Waiting area clean and you provide internet connection coffee and water for your customer
Excellent Good customer service Courtesy and helpful Wait
Excellent Good customer service Courtesy and helpful Wait time was good Waiting area clean and you provide internet connection coffee and water for your customer
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Safford Volkswagen Richmond. We appreciate your business and hope to see you again soon!
Chris Richards saved the sale of the vehicle we
Chris Richards saved the sale of the vehicle we purchased. Jon Saffore was very professional during the process of the sale.
Chris Richards saved the sale of the vehicle we
Chris Richards saved the sale of the vehicle we purchased. Jon Saffore was very professional during the process of the sale.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your feedback, Roanne! We're glad to hear that Chris was able to assist in finalizing your vehicle purchase and that Jon provided a professional experience. Your satisfaction is important to us at Safford Volkswagen Richmond. We appreciate your support and hope to assist you again in the future! Sincerely, The Team at Safford Volkswagen Richmond
Waiting area was comfortable, hot chocolate was good,
Waiting area was comfortable, hot chocolate was good, service writer was very good, had a coupon for oil change and tire rotation, only received oil change, dont know why. With coupon it was 130.54 which was 115 dollars off . So it would have been 245 dollars for an oil change on a 4 cylinder car. Thats outrageous for an oil change ! Just saying
Waiting area was comfortable, hot chocolate was good,
Waiting area was comfortable, hot chocolate was good, service writer was very good, had a coupon for oil change and tire rotation, only received oil change, dont know why. With coupon it was 130.54 which was 115 dollars off . So it would have been 245 dollars for an oil change on a 4 cylinder car. Thats outrageous for an oil change ! Just saying
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We're glad to hear you found our waiting area comfortable and enjoyed the hot chocolate! We appreciate your feedback regarding the oil change and tire rotation. It's important to us to provide clarity on our services and pricing, so we encourage you to reach out to Safford Volkswagen Richmond directly for any questions or concerns about your invoice. Your feedback is valuable, and we hope to see you again soon! Sincerely, The Team at Safford Volkswagen Richmond
Quick appointment schedule.
Quick appointment schedule. Fast and friendly service. Browns always provides me the best service ever.
Quick appointment schedule.
Quick appointment schedule. Fast and friendly service. Browns always provides me the best service ever.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, TJ! We truly appreciate your kind words about the quick appointment scheduling and the fast, friendly service you received at Safford Volkswagen Richmond. It’s always our goal to provide the best experience possible. We look forward to welcoming you back again soon! Sincerely, The Team at Safford Volkswagen Richmond
Service is prompt, friendly and professional.
Service is prompt, friendly and professional. I come to Safford whenever my car needs service.
Service is prompt, friendly and professional.
Service is prompt, friendly and professional. I come to Safford whenever my car needs service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Safford Volkswagen Richmond. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Don as always was professional and very knowledgeable and
Don as always was professional and very knowledgeable and provided excellent customer service. I appreciate Dons honesty and professionalism
Don as always was professional and very knowledgeable and
Don as always was professional and very knowledgeable and provided excellent customer service. I appreciate Dons honesty and professionalism
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We’re glad to hear that you had a positive experience with our team at Safford Volkswagen Richmond. It's great to know that Don's professionalism and knowledge made a difference for you. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, The Team at Safford Volkswagen Richmond
It was one of the best service experiences I have ever
It was one of the best service experiences I have ever had and I would highly recommend Safford VW and Donna Wood. He is awesome!!??
It was one of the best service experiences I have ever
It was one of the best service experiences I have ever had and I would highly recommend Safford VW and Donna Wood. He is awesome!!??
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Safford Volkswagen Richmond. We look forward to having you as one of our valued customers for many more years to come!
They were terrific, service was excellent and the people
They were terrific, service was excellent and the people could not have been better, I wish I could adopt them all! Anyone looking for a new Volkswagen needs to look at this dealership, the word awesome comes to mind!!
They were terrific, service was excellent and the people
They were terrific, service was excellent and the people could not have been better, I wish I could adopt them all! Anyone looking for a new Volkswagen needs to look at this dealership, the word awesome comes to mind!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We’re thrilled to hear that you had a terrific experience at Safford Volkswagen Richmond. Our team strives to provide excellent service, and your kind words truly motivate us. We appreciate your recommendation and hope to see you again soon! Sincerely, The Team at Safford Volkswagen Richmond