Safford Brown CDJR Sterling

4.8
(541 reviews)
Visit Safford Brown CDJR Sterling
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 7:30am–5:00pm
Sunday 11:00am–5:00pm Closed

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New (571) 781-5961 (571) 781-5961
Used (571) 642-3544 (571) 642-3544
Service (571) 781-5892 (571) 781-5892

Inventory

See all 186 vehicles from this dealership.

Special offers

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About our dealership

The team at Safford Brown CDJR of Sterling would like to welcome you to our dealership in Sterling, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Chrysler, Dodge, Jeep, Ram, Wagoneer vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.
Safford Brown, Buy Happy!

Service center

Phone number (571) 781-5892

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:30am–5:00pm
Sunday
Closed

Reviews

4.8
(541 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

Purchased a used truck last weekend, hidden up charge for

Purchased a used truck last weekend, hidden up charge for "diamond protection package" added in at the end for almost $1900, finance pushed to take their loan, I was pre approved. Get the car home to PA, fails safety inspection for rear brakes, I was told, "so the truck did pass VA inspection we cant be held accountable if it doesnt pass in another state we only guarantee VA" hard to believe that PA is so much more stringent that 300 miles ruins brakes seems like a lick and stick inspection sticker Asked to speak with the Sales Manager and was directed to voicemail

1.0

Purchased a used truck last weekend, hidden up charge for

Purchased a used truck last weekend, hidden up charge for "diamond protection package" added in at the end for almost $1900, finance pushed to take their loan, I was pre approved. Get the car home to PA, fails safety inspection for rear brakes, I was told, "so the truck did pass VA inspection we cant be held accountable if it doesnt pass in another state we only guarantee VA" hard to believe that PA is so much more stringent that 300 miles ruins brakes seems like a lick and stick inspection sticker Asked to speak with the Sales Manager and was directed to voicemail

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We’d like to thank you for sharing details of your recent experience at our dealership, Paul. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you. Sincerely, George Malone General Manager gmalone@saffordbrown.com

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5.0

I had a very pleasant and quick sales process.

I had a very pleasant and quick sales process. Nagwan Osman had the Jeep I was interested in waiting to be road tested. Finance department presented rates from not 1 but several lending institutions for the best and length of loan I wanted. Vehicle was cleaned and waiting with tags on ready for me to drive off on the day and time I selected. I would strongly recommend Safford Brown of Sterling. Kevin

5.0

I had a very pleasant and quick sales process.

I had a very pleasant and quick sales process. Nagwan Osman had the Jeep I was interested in waiting to be road tested. Finance department presented rates from not 1 but several lending institutions for the best and length of loan I wanted. Vehicle was cleaned and waiting with tags on ready for me to drive off on the day and time I selected. I would strongly recommend Safford Brown of Sterling. Kevin

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We cannot thank you enough for your wonderful review of Safford Brown Chrysler Dodge Jeep RAM Sterling and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Team at Safford Brown Chrysler Dodge Jeep RAM Sterling

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1.0

Borderline if not criminal

Unreal. Committed to buying a Lexus 2020 UV for $35,790 with Mohamed and his boss Hank. They both sent me the price quote (which my lawyer currently has a copy of) and stated although it was a Friday , they were raising the price for the weekend but not to worry- because they honor their commitments. Went through financing this morning (my credit was 840 last week) and was waiting for a call back - got a call back from Mohamed who said ‘uh , so corporate said the price was too long and we need like 2k more.’ You ever heard of anything like this??? xxxxx crooks- Matt G. Reply to this message with your phone number and I will personally call you and relay the story and provide all texts and documentation. Matt G

1.0

Borderline if not criminal

Unreal. Committed to buying a Lexus 2020 UV for $35,790 with Mohamed and his boss Hank. They both sent me the price quote (which my lawyer currently has a copy of) and stated although it was a Friday , they were raising the price for the weekend but not to worry- because they honor their commitments. Went through financing this morning (my credit was 840 last week) and was waiting for a call back - got a call back from Mohamed who said ‘uh , so corporate said the price was too long and we need like 2k more.’ You ever heard of anything like this??? xxxxx crooks- Matt G. Reply to this message with your phone number and I will personally call you and relay the story and provide all texts and documentation. Matt G

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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1.0

Unreal.

Unreal. Committed to buying a Lexus 2020 UV for $35,790 with Mohamed and his boss Hank. They both sent me the price quote (which my lawyer currently has a copy of) and stated although it was a Friday , they were raising the price for the weekend but not to worry- because they honor their commitments. Went through financing this morning (my credit was 840 last week) and was waiting for a call back - got a call back from Mohamed who said ‘uh , so corporate said the price was too long and we need like 2k more.’ You ever heard of anything like this??? xxxxx crooks- Matt G. Reply to this message with your phone number and I will personally call you and relay the story and provide all texts and documentation. Matt G

1.0

Unreal.

Unreal. Committed to buying a Lexus 2020 UV for $35,790 with Mohamed and his boss Hank. They both sent me the price quote (which my lawyer currently has a copy of) and stated although it was a Friday , they were raising the price for the weekend but not to worry- because they honor their commitments. Went through financing this morning (my credit was 840 last week) and was waiting for a call back - got a call back from Mohamed who said ‘uh , so corporate said the price was too long and we need like 2k more.’ You ever heard of anything like this??? xxxxx crooks- Matt G. Reply to this message with your phone number and I will personally call you and relay the story and provide all texts and documentation. Matt G

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
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1.0

I had a very bad experience with this dealership.

I had a very bad experience with this dealership. Car I was looking to purchase was advertised on Truecar and AutoSMART for the same price. When it came time to sign on the line suddenly the price of the car was not the same. When I showed them that the price was different they did their best to try and get the price fixed but when I went to pay I found the cost stayed the same and they removed the certified used paperwork and removed other fluff items to bring the total cost down which didn't help me at all. In the end the car is what I wanted for my daughter so like an idiot I paid for it and while I was doing the paperwork these guys removed the spare tire and Jack from the car while they were supposed to be fueling it up and cleaning it for me. I left with half a tank in gas and debris all over the floor and gloveboxes. I was told there was only one key fob but looking at the key chain it says 2/2 so yeah sounds like they kept my key fob too. Guess that's what I get for standing up for myself. I asked to speak with the sales manager or the GM and got a few emails promising a phone call and in the end they just waited out the 3 days I could have returned the car and never called me back and now wont answer emails. Please do yourself a favor and stay away from this dealer. Actually had the nerve to ask me if I wanted a quote for jack and spare tire..

1.0

I had a very bad experience with this dealership.

I had a very bad experience with this dealership. Car I was looking to purchase was advertised on Truecar and AutoSMART for the same price. When it came time to sign on the line suddenly the price of the car was not the same. When I showed them that the price was different they did their best to try and get the price fixed but when I went to pay I found the cost stayed the same and they removed the certified used paperwork and removed other fluff items to bring the total cost down which didn't help me at all. In the end the car is what I wanted for my daughter so like an idiot I paid for it and while I was doing the paperwork these guys removed the spare tire and Jack from the car while they were supposed to be fueling it up and cleaning it for me. I left with half a tank in gas and debris all over the floor and gloveboxes. I was told there was only one key fob but looking at the key chain it says 2/2 so yeah sounds like they kept my key fob too. Guess that's what I get for standing up for myself. I asked to speak with the sales manager or the GM and got a few emails promising a phone call and in the end they just waited out the 3 days I could have returned the car and never called me back and now wont answer emails. Please do yourself a favor and stay away from this dealer. Actually had the nerve to ask me if I wanted a quote for jack and spare tire..

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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5.0

Great job

Steve was great with my Tacoma definitely go see him for you new car, he’s very knowledgeable.and helpful the whole staff and financial group was great

5.0

Great job

Steve was great with my Tacoma definitely go see him for you new car, he’s very knowledgeable.and helpful the whole staff and financial group was great

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Great staff and exceptional service!

Great staff and exceptional service! Beautiful dealership. Everyone is always friendly, professional and very helpful. Thank you so much for all you do!

5.0

Great staff and exceptional service!

Great staff and exceptional service! Beautiful dealership. Everyone is always friendly, professional and very helpful. Thank you so much for all you do!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, Andy Thomas - GM - andy.thomas@brownscar.com

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5.0

Very courteous and professional service

Very professional and courteous, answered all questions. First time Jeep owner very happy with the choice. Dealership is very accessible and clean

5.0

Very courteous and professional service

Very professional and courteous, answered all questions. First time Jeep owner very happy with the choice. Dealership is very accessible and clean

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Best, Andy Thomas - GM - andy.thomas@brownscar.com

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5.0

Excellent Service

Service Manager was excellent at communicating status with me. He kept me up to date with regular calls and helped me solve the issue I was having.

5.0

Excellent Service

Service Manager was excellent at communicating status with me. He kept me up to date with regular calls and helped me solve the issue I was having.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

I truly appreciate you taking the time to write about your experience at our service department, Shawn! Best, Andy Thomas - GM - andy.thomas@brownscar.com

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5.0

Great service experience. Professional kind staff

Great experience. Staff professional kind and very helpful. Advisor and manager are awesome. Thanks for a great service experience and a very clean truck delivery.

5.0

Great service experience. Professional kind staff

Great experience. Staff professional kind and very helpful. Advisor and manager are awesome. Thanks for a great service experience and a very clean truck delivery.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, Andy Thomas - GM - andy.thomas@brownscar.com

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