Reviews
John Beatty at the service center has been fantastic,
John Beatty at the service center has been fantastic, from initial check to the complete resolution of the issues on my EV9. He even followed up after a day or two to check if everything has been good. Would need to come back though as the seat is still having a bit of issue but overall the service has been great. They did the repair promptly and even offered a ride. We opted to wait at the waiting area which is lovely too as it has nice comfy chair, with free hot drinks and some snacks. Thank you John again for a great service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Safford Brown Kia Manassas. We look forward to having you as one of our valued customers for many more years to come!
The worst customer service experience.
The worst customer service experience. Should not be allowed to deal with any paying customer. He is point blank a piece of xxxx!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
The worst customer service in the United States. Should not be allowed to deal with any paying customer. Cesar pure garbage
Excellent Excellent and easy to schedule.
Excellent Excellent and easy to schedule. No pushy attitude and been updated timely. Advisor was courteous and friendly
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Safford Brown Kia Manassas.
I'm totally satisfied with the dealership.
I'm totally satisfied with the dealership. Cesar was courteous and professional, and the work was done in a timely manner.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Safford Brown Kia Manassas to be a positive one. Please don't hesitate to reach out if you need anything else.
10/10 service, quick, easy, and enjoyed the communication
10/10 service, quick, easy, and enjoyed the communication and good fix up on my car
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Safford Brown Kia Manassas. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Sam helped us purchase the car we wanted and was a
Sam helped us purchase the car we wanted and was a pleasure to work with!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The sales rep was very friendly, accommodating, and
The sales rep was very friendly, accommodating, and knowledgeable. It was a positive experience with no surprises.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Safford Brown Kia Manassas!
Very respectful and courteous John was very responsive to
Very respectful and courteous John was very responsive to my needs and made sure that I was satisfied with the level of service provided by the Safford Brown Kia dealership
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Safford Brown Kia Manassas!
Fast service - very happy with dealership and John my
Fast service - very happy with dealership and John my service representative . I am looking forward to my next visit
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Safford Brown Kia Manassas to be a positive one. Please don't hesitate to reach out if you need anything else.
Was not thrilled to discover upon arrival that the price
Was not thrilled to discover upon arrival that the price of the vehicle we came to purchase was much higher due to a number of unnecessary add ons. They worked with us to get the price down, but felt a little bit like a bait and switch.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.