Reviews
Bought used 2023 Honda CR-V in November.
Bought used 2023 Honda CR-V in November. Should have looked more closely at EVERYTHING. Missing tire repair kit $80. Tire pressure monitor “just needs to be reset”. Ha! Actually had four different brands of tires and needs an alignment. Over $1,000. Front emblem loose: radar and grill replacement: over $3,000. All quotes from Honda. What a horrible experience.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Paul, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
I sent them a private message 12/4 with my contact information. Let’s see how long it takes for them to contact me.
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The dealer's service attitude is bad, lacks sincerity,
The dealer's service attitude is bad, lacks sincerity, the quotation is wrong, and the obligation to inform is not fulfilled.
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- Buying process —
- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.
You can contact me by text message 5714275219
I love the consistency of great customer service and
I love the consistency of great customer service and care. I have a pleasant experience each visit
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Very organized and reliable service.
Very organized and reliable service. Can always count on their responsiveness to updates for my car.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Carlos done Excellent work and good service specialist
Carlos done Excellent work and good service specialist done great work check my car multipoint inspection
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
He listened to my concerns My car was serviced quickly,
He listened to my concerns My car was serviced quickly, thoroughly and within my budget.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
I've already filled out this survey before.
I've already filled out this survey before. Not going to do it again now.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Nice and very helpful guy to work with.
Nice and very helpful guy to work with.. ali was best salesman and the help us alot we really recommend them
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Safford Brown Kia Manassas!
I was happy to finally get a loner, which John helped
I was happy to finally get a loner, which John helped execute. My car was fixed at no charge, which I was also pleased with. John was pleasant to work with and helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Safford Brown Kia Manassas. We look forward to having you as one of our valued customers for many more years to come!
Easy to schedule with, great communication and quick
Easy to schedule with, great communication and quick turnaround. Will definitely use again when needs arise
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!