Reviews
The tech could not finish one recall job.
The tech could not finish one recall job. Could not download the software. Nice car wash at the end.
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- Buying process —
- Quality of repair —
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
John explained everything and kept me updated during the
John explained everything and kept me updated during the appointment. The service was done quickly and my car was clean and vacuumed when it was returned.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Safford Brown Kia Manassas. We appreciate your business and hope to see you again soon!
Great job on the Allighnment and recall on my car.
Great job on the Allighnment and recall on my car. Very professional staff. Thank you Jonathan.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
I went towards the end of the night and even though it
I went towards the end of the night and even though it was late the service was excellent
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Safford Brown Kia Manassas. We appreciate your business and hope to see you again soon!
Very professional and quick service The attitude of the
Very professional and quick service The attitude of the office staff is always cheerful and they keep you informed throughout the entire experience.
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- Buying process —
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Safford Brown Kia Manassas to be a positive one. Please don't hesitate to reach out if you need anything else.
Easy and not pushy.
Easy and not pushy. I don't like feeling obligated and pushed around. It was the perfect experience
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Technician had my car sitting there for over 20 minutes
Technician had my car sitting there for over 20 minutes while he watched videos on his cell phone, so the experience sucked.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, and we're sorry that we failed here, Luis. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
Had the best experience purchasing a new car!
Had the best experience purchasing a new car! Mishelle took the time to help us pick out what would be best for us
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
I previously left a review indicating this dealership was
I previously left a review indicating this dealership was poor due primarily to poor communication. The dealership has since responded to my concerns and has rectified the situation. I appreciate the responsiveness of the dealership in taking care of the issue.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Safford Brown Kia Manassas. We look forward to having you as one of our valued customers for many more years to come!
Pleasant service manager.
Pleasant service manager. Service was completed in a timely manner. No issues with the work. The waiting area was pleasant with good amenities.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Safford Brown Kia Manassas. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!