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Horrible and rude is the best way to describe this place
Horrible and rude is the best way to describe this place . Lol ….. no one should buy from here
Joseph, we appreciate you sharing your feedback with us. We strive to create a positive experience for all our customers, and would appreciate the opportunity to gain more insight into your visit. Please contact us at your earliest convenience so we can work together at resolving this. Sincerely, The Team at Safford Brown Nissan Sterling
Visited Safford Brown Nissan Sterling and was serviced
Visited Safford Brown Nissan Sterling and was serviced by Peter Cifizzari. Peter's attention was very professional. At all times he focused on my needs and what my family required. That is why we now have a Nissan Ariya on lease.
Thank you so much for taking time out of your day to share your experience with everyone, Ali. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Team at Safford Brown Nissan Sterling
Bait and switch
I think Stafford Brown takes down all the bad reviews . Their salesman and sales manager sent me an invoice for an auto- I went through financing with their credit folks (my credit is over 800k) only to be told ‘um our home office said we priced this car too low so we need another 3k. I have all the texts, the bill, and back and forth with financing. The car is still on the site - 2020 Lexus UV 250. Btw ask for the car fax - it’s got a record . This is where the ‘used car dealer’ rep comes from. It’s a shame because their owner started from scratch and was one of the reasons I chose this dealership. Matt G
Purchased a Nissan Armada through Safford Brown Nissan
Purchased a Nissan Armada through Safford Brown Nissan Sterling. I found the exact model in the color and options that I wanted at a reasonable price. From the test drive, through trade in negotiations on my Nissan Titan, to the finance process, everything went smooth and everyone I dealt with was knowledgeable and professional. After the purchase the staff always made themselves available to assist me as needed. I would definitely do business with this dealership in the future and will recommend them to family and friends.
Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Safford Brown's Dulles Nissan
Because I don't trust the dealers, I generally do the
Because I don't trust the dealers, I generally do the work myself. My daughter's vehicle, the dreaded 2013 Altima had to go to this dealer for a CVT transmissions replacement. Of course they charged me $5500 for the job, I was getting ripped but the car was needed, upon delivery I noted after a few weeks that they used a broken dip stick locking mechanism for the transmission. There was a recall for the headlights also, received call that they were ready to do the work. Got the work done, I asked the service manager if the work has been inspected, he assured me it was. I did not check. Two days later I was checking the air on the front tire and noted they assembled the front components incorrectly. These two incidents proved My hunch that this dealer caànnot be trusted. They lie and cheat. Please stay away from this dealer.
We appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting us at your earliest convenience, we would like to further discuss what happened and do our best to address these issues. We look forward to speaking with you and regaining your trust in our business. Sincerely, Safford Brown's Dulles Nissan
Great, Honest Service
I appreciate that everyone is always so knowledgeable and ensure everything is working well on my car. I also love the complimentary car wash.
Jessica, we are glad to hear you enjoyed your recent visit to our service department. At Brown's Dulles Nissan we believe clean cars make happy customers and are pleased to hear you appreciated your complimentary car wash! Sincerely, Rawwad Hassanieh | General Manager | firstname.lastname@example.org
Superb buying experience.
I found the sales experience to be excellent. Both my sales person and sales manager were engaging, helpful and honest in their approach. The sales process itself was very quick and with the professionalism of the business manager, both painless and enjoyable. I was very happy with the entire process!
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Rawwad Hassanieh | General Manager | email@example.com
Browns Nissan: You won’t be disappointed!
Have bought 4 cars from this dealership. Customer service is great and dealing with the service department is a pleasure. That’s what keeps me going back.
Thank you for this amazing review of your experience with our staff here at Brown's Dulles Nissan! The experience you described is exactly what we aim for, and it’s great to know we’re exceeding our goals with our customers! Should you have any questions, feel free to reach out. Otherwise, we’ll see you at your next service appointment! Sincerely, Rawwad Hassanieh | General Manager | firstname.lastname@example.org
We are returning customers with my husbands for 7 years! It's absolute pleasure and so easy and quick to buy a car! The sales rep, Faris went above and beyond to please our wishes. He found the SUV we wanted, he has all the knowledge to explain what and hiw it is working, took all his time to answer all our questions! Absolutely perfect experience! We bought from him 2 cars in one week! Great dielership!
We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Brown's Dulles Nissan was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Sincerely, Rawwad Hassanieh | General Manager | email@example.com
Great new car
Our sales rep, Mazen, was wonderful to work with. He found us the perfect car and we love it. Our new 2022 Nissan Rogue is beautiful and we love it. Mazen and the team at Brown’s Nissan were great to work with.
Crystel, thank you for taking the time to provide us such great feedback! We are always excited to hear of yet another customer leaving happy in an awesome 2022 Nissan Rogue! If you have any questions about your new vehicle you can reach out to any of us and we will help out. Thank you for choosing Brown's Dulles Nissan! Sincerely, Rawwad Hassanieh | General Manager | firstname.lastname@example.org