Safford Hyundai Manassas

Financing guy unprofessional Financing guy unprofessional gave us an empty usb Financing guy unprofessional gave us an empty usb. I had to come back the next day to ask for it

David was very helpful and provided excellent customer service during my car buying experience. The car I was looking for turned out to be at another location and David offered to get the car and bring it to my location. In the end I decided to go with another car, but I am very happy with my purchase and it didn't take very long to go through the entire process.

The service was quick and the waiting area was comfortable. Communication was good as well.

Our Sonata was serviced at Safford Brown Hyundai in Manassas VA. Very good service. Andreas went above and beyond to make our experience as pleasant as possible, even providing an Uber ride when our car's breakdown threatened to strand us at the shop! The bill came in under estimate and the vehicle is running fine. We will continue having our car serviced at Brown's.

The Safford Brown Hyundai of Manassas is the dealer the helped me replace my old family car. They just kept it simple.

I dropped off my car at 7 in the morning that's the time I was scheduled for. I told the gentleman that I will finish work at 2pm to come pick up the car if they can take care of the car before 2pm. I came at 2pm, nothing was done to my car, they haven't even started working on it yet, and I was told to wait for 10 minutes that they're going to do it now. Whatever that they said that they'll do within 10 was done in less than 10 minutes. While I drove away, I heard a very loud noise in my car and I saw something sticking out, come to found out that it's the machine that they use to check if something is wrong with the car was still plugged into the car. They were in such a hurry that they forgot the machine there. I doubt that whatever I brought my car in for wasn't even fixed because you guys did not take your time to check the car properly. It was a very waist of my time considering how early i dropped off my car and yet not complete? This is very upsetting. I really had a bad experience at this place. It's not like I walked in! I had an appointment scheduled? People that schedule appointments supposed to be priority no matter how big or small the problem may be! I don't think I will be going back to this place.

I left this service visit feeling frustrated and misled. Kevin, my advisor, assured me over the phone that replacing my front brakes and rotors would cost about $500–$600, which matched other quotes I had received. That was the only reason I brought my car here. What he failed to mention was that this price did not include labor. When I came to pick up my car, I was blindsided with a total of $820.97. Even when I questioned the amount, I wasn’t told it was because of a $415 labor charge. Instead, I got a vague explanation that “everything is original.” It felt deceptive and unprofessional, especially because I was there with my three-year-old and didn’t have the time or focus to argue on the spot. Clear communication about costs should never be optional—it’s basic honesty. To make matters worse, I reached out multiple times by email and phone and was told I’d get a call back, but no one ever followed up. Avoid this place at all cost!!!

I am not happy with how I was serviced at the dealership as a whole. We were given a lot of misinformation. They need more teamwork. The team as a whole need to be trained to service the public better. This is from the Manassas location.

Andreas gave excellent customer service and explained clearly what maintenance was completed on my car.

I was ready to buy car and Martin Romero told me to "Come in". I got a check from Credit Union to buy the specific VIN only to have Martin tell me "Sorry, it is sold". Wasted hours of my time plus a hard credit pull.