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Safford Hyundai Manassas

(3,981 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday 11:00am–5:00pm Closed
2023 consumer dealer award
View 4 awards
2023 consumer dealer award 2021 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (888) 485-3807 (888) 485-3807
Used (888) 482-7270 (888) 482-7270
Service (888) 478-5375 (888) 478-5375

Reviews

(3,981 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Safford Hyundai Manassas from DealerRater.

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First rate service every time.

First rate service every time. I’ve be a repeat customer for twenty years now.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Excellent, no nonsense service.

Excellent, no nonsense service. I had to come a second time for parts replacement, but everything went smoothly both times.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

As always Ken was professional and courteous.

As always Ken was professional and courteous. The car was retuned on time with no problems

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Consumer response

Confirmed

Very courteous dealership.

Very courteous dealership. Service bay and employees make it easy to want to keep coming back. Always ready to help and quick responses. Love this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The time I was quoted for completing the work on my car

The time I was quoted for completing the work on my car was accurate. I was however disappointed since I was led to believe that my car was going to evaluated for its value, but it never occurred. Plus I asked one of your salesman that I wanted see if I could fit in the Palisade that was in the show room but it had no power and he seemed less interested in helping me and just walked away. Young short male salesman. I am 6’6’ and wanted to find out if I could fit comfortably. I guess I’ll never know now.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Very relaxed atmosphere and low pressure experience.

Very relaxed atmosphere and low pressure experience. How car buying should be done. Low stress and quick from start to finish.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Ken is awesome , he explains well and cares about his

Ken is awesome , he explains well and cares about his customers, such great customer service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Responsive to my schedule needs for pickup.

Responsive to my schedule needs for pickup. Recalls and my repair needs completed as promised. I'm looking forward to having my cars serviced here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Staff was friendly and pleasant.

Staff was friendly and pleasant. Ken Orr topi care of me and my car in a reasonable time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

No on answers the phone.

No on answers the phone. Its really hard to make an appointment. I left 2 messages with my phone number and no one returned the call. Trying to reach a service rep to see if car was ready was also impossible.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.