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Reviews
Courteous attentive staff that made sure that we got what
Courteous attentive staff that made sure that we got what we wanted and at the price we wanted.
Courteous attentive staff that made sure that we got what
Courteous attentive staff that made sure that we got what we wanted and at the price we wanted.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Safford Mazda Chantilly are glad to have you as a customer.
I was serviced at stafford brown Chantilly and was
I was serviced at stafford brown Chantilly and was cheated out of 3month 3,000 warranty. I am not happy and was told it’s my fault for not purchasing the 1,000 plus extended warranty. I’m still within my 3,000 miles (today)
I was serviced at stafford brown Chantilly and was
I was serviced at stafford brown Chantilly and was cheated out of 3month 3,000 warranty. I am not happy and was told it’s my fault for not purchasing the 1,000 plus extended warranty. I’m still within my 3,000 miles (today)
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
I had a good experience with Safford Mazda.
I had a good experience with Safford Mazda. They were responsive and attentive. I felt comfortable.
I had a good experience with Safford Mazda.
I had a good experience with Safford Mazda. They were responsive and attentive. I felt comfortable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing your thoughts about your experience with Safford Mazda Chantilly. We appreciate your business and hope to see you again soon!
Very good service.
Very good service. Very Highly recommended. Please visit for good deals and service from their staff
Very good service.
Very good service. Very Highly recommended. Please visit for good deals and service from their staff
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
I had a great experience with the service department and
I had a great experience with the service department and the sales department at this dealership! Jeff in the service department and Daniel in the sales department were extremely professional and helpful.. The service was efficient and they were great about communicating with me throughout my process. I highly recommend both of these gentlemen for their excellent customer service.!
I had a great experience with the service department and
I had a great experience with the service department and the sales department at this dealership! Jeff in the service department and Daniel in the sales department were extremely professional and helpful.. The service was efficient and they were great about communicating with me throughout my process. I highly recommend both of these gentlemen for their excellent customer service.!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!
Excellent The process was easy and guided by the sales
Excellent The process was easy and guided by the sales rep Michael who sold me my previous car, he has a good attitude and most importantly knowledge about the car and the process.
Excellent The process was easy and guided by the sales
Excellent The process was easy and guided by the sales rep Michael who sold me my previous car, he has a good attitude and most importantly knowledge about the car and the process.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Cinthia! We’re thrilled to hear that your experience at Safford Mazda Chantilly was excellent. It’s great to know that Michael's guidance and expertise made the process easy for you. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, The Team at Safford Brown Mazda Chantilly
Kwan was an excellent salesman!
Kwan was an excellent salesman! Very informative and very professional. The trade in value was fair. Did not like at all that we purchased the car on a Saturday and couldn’t take it home until Monday because the dealership had not completed the required safety inspection. They also didn’t tell us this until we had already agreed to purchase the car and had already signed over the title of our trade. This should have been communicated up front, as it was a long drive to dealership. In the future, hopefully they inform customers of such items so that trips aren’t made unnecessarily. However, the car is excellent and the price was decent. My wife is happy, so I am happy 😃.
Kwan was an excellent salesman!
Kwan was an excellent salesman! Very informative and very professional. The trade in value was fair. Did not like at all that we purchased the car on a Saturday and couldn’t take it home until Monday because the dealership had not completed the required safety inspection. They also didn’t tell us this until we had already agreed to purchase the car and had already signed over the title of our trade. This should have been communicated up front, as it was a long drive to dealership. In the future, hopefully they inform customers of such items so that trips aren’t made unnecessarily. However, the car is excellent and the price was decent. My wife is happy, so I am happy 😃.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.
i've been a long time customer and have always had a good
i've been a long time customer and have always had a good car buying experience.
i've been a long time customer and have always had a good
i've been a long time customer and have always had a good car buying experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing your thoughts about your experience with Safford Mazda Chantilly. We appreciate your business and hope to see you again soon!
Salespeople were great.
Salespeople were great. Friendly and thorough with explanations. Easy to get through the whole process.
Salespeople were great.
Salespeople were great. Friendly and thorough with explanations. Easy to get through the whole process.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.
This was a good car buying experience from start to
This was a good car buying experience from start to finish. I found the car online from PA, contacted the dealership by phone, and completed the sale in person. Everyone I spoke to was friendly and helpful. My salesman, Daniel Snider, was great - helpful, attentive, answered all of my questions, had the car detailed and ready to test drive when we pulled in the parking lot, fun to chat with through the process, etc. Golboo helped in the finance office and was a pleasure, including after the sale when some additional questions came up. Thank you for a good experience!
This was a good car buying experience from start to
This was a good car buying experience from start to finish. I found the car online from PA, contacted the dealership by phone, and completed the sale in person. Everyone I spoke to was friendly and helpful. My salesman, Daniel Snider, was great - helpful, attentive, answered all of my questions, had the car detailed and ready to test drive when we pulled in the parking lot, fun to chat with through the process, etc. Golboo helped in the finance office and was a pleasure, including after the sale when some additional questions came up. Thank you for a good experience!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!