.png)
.webp)
Reviews
Jared Bowman was amazing to work with.
Jared Bowman was amazing to work with. Great communication and very upfront about the cars I was looking at and what to expect. I came into the dealership several times while shopping around, and Jared went above an beyond and was easily the best salesman I've worked with (including from other Mazda dealerships in the same ownership group.) The only ding on the experience is on the back of house operation. I went out of town and told the dealership I would have to receive ownership the car on the Friday after New Years. I was called by one of the managers and was told the car was ready to be picked up after the porters/service center had a whole week to prep the car and get the state inspections/emissions/CPO done. I came in to pick it up and all the sales and dealership stickers + adhesive was still all over the car and windows, empty gas tank, and the car was covered in bird crap as it was parked under trees after it went through the inspections. Needless to say, Jared and I were both quite upset. Jared made it right by jumping the car to the front of the line and got the car filled up, cleaned, and ready for me in under 30 minutes. I would still recommend this dealership. Was by far the least stressful experience I've had car buying.
Jared Bowman was amazing to work with.
Jared Bowman was amazing to work with. Great communication and very upfront about the cars I was looking at and what to expect. I came into the dealership several times while shopping around, and Jared went above an beyond and was easily the best salesman I've worked with (including from other Mazda dealerships in the same ownership group.) The only ding on the experience is on the back of house operation. I went out of town and told the dealership I would have to receive ownership the car on the Friday after New Years. I was called by one of the managers and was told the car was ready to be picked up after the porters/service center had a whole week to prep the car and get the state inspections/emissions/CPO done. I came in to pick it up and all the sales and dealership stickers + adhesive was still all over the car and windows, empty gas tank, and the car was covered in bird crap as it was parked under trees after it went through the inspections. Needless to say, Jared and I were both quite upset. Jared made it right by jumping the car to the front of the line and got the car filled up, cleaned, and ready for me in under 30 minutes. I would still recommend this dealership. Was by far the least stressful experience I've had car buying.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Safford Mazda Chantilly.
Excellent group to work with!
Excellent group to work with! I would recommend them to anyone looking to purchase a car.
Excellent group to work with!
Excellent group to work with! I would recommend them to anyone looking to purchase a car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Safford Mazda Chantilly are glad to have you as a customer.
My salesman Jared has been very personable and gave me
My salesman Jared has been very personable and gave me great recommendations for a used vehicle even when my initial option fell through. Has been very responsive to my questions post purchase and would highly recommend.
My salesman Jared has been very personable and gave me
My salesman Jared has been very personable and gave me great recommendations for a used vehicle even when my initial option fell through. Has been very responsive to my questions post purchase and would highly recommend.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review! We're thrilled to hear that Jared provided you with excellent service and guidance in finding the right used vehicle at Safford Mazda Chantilly. It's great to know he has been responsive to your questions even after your purchase. Your recommendation is appreciated, and we look forward to seeing you again soon! Sincerely, The Team at Safford Brown Mazda Chantilly
Our salesman Tyler was very knowledgeable, attentive, and
Our salesman Tyler was very knowledgeable, attentive, and patient with us. Originally was looking for a used card and he helped us pick a new CX5 that is better than I could have imagined.
Our salesman Tyler was very knowledgeable, attentive, and
Our salesman Tyler was very knowledgeable, attentive, and patient with us. Originally was looking for a used card and he helped us pick a new CX5 that is better than I could have imagined.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Staff is very friendly and knowledgeable.
Staff is very friendly and knowledgeable. They have great recommendations and help you with making the right vehicle decision
Staff is very friendly and knowledgeable.
Staff is very friendly and knowledgeable. They have great recommendations and help you with making the right vehicle decision
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!
Very accommodating and happy that I’m with Mazda now
Very accommodating and happy that I’m with Mazda now thank you to Peter and Kevin
Very accommodating and happy that I’m with Mazda now
Very accommodating and happy that I’m with Mazda now thank you to Peter and Kevin
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for sharing about your experience with Safford Mazda Chantilly. We appreciate your business and hope to see you again soon!
Calm buying experience.
Calm buying experience. Knowledgeable and welcoming staff. No pressure and discomfort. Love my new car!
Calm buying experience.
Calm buying experience. Knowledgeable and welcoming staff. No pressure and discomfort. Love my new car!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing your thoughts about your experience with Safford Mazda Chantilly. We appreciate your business and hope to see you again soon!
Fantastic sales rep with expert knowledge of product
Fantastic sales rep with expert knowledge of product details, concerned with customer experience and satisfaction
Fantastic sales rep with expert knowledge of product
Fantastic sales rep with expert knowledge of product details, concerned with customer experience and satisfaction
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing your thoughts about your experience with Safford Mazda Chantilly. We appreciate your business and hope to see you again soon!
Courteous attentive staff that made sure that we got what
Courteous attentive staff that made sure that we got what we wanted and at the price we wanted.
Courteous attentive staff that made sure that we got what
Courteous attentive staff that made sure that we got what we wanted and at the price we wanted.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Safford Mazda Chantilly are glad to have you as a customer.
I was serviced at stafford brown Chantilly and was
I was serviced at stafford brown Chantilly and was cheated out of 3month 3,000 warranty. I am not happy and was told it’s my fault for not purchasing the 1,000 plus extended warranty. I’m still within my 3,000 miles (today)
I was serviced at stafford brown Chantilly and was
I was serviced at stafford brown Chantilly and was cheated out of 3month 3,000 warranty. I am not happy and was told it’s my fault for not purchasing the 1,000 plus extended warranty. I’m still within my 3,000 miles (today)
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.