Safford Mazda Chantilly

Carlos (Service Rep) and Timmy (Master Tech) are wonderful! Let me set the stage by saying, “I am a female who walked into this dealer / repair shop solo”. I took my vehicle in because it was making a strange noise. Both Carlos and Timmy actually listened to my concern and then took the time and energy to ask questions and truly address my concern. Carlos actually went for a drive with me in my car until we heard the strange noise, then immediately spoke to Timmy. Timmy then drove the car by himself and within a few minutes figured out the exact cause of the noise and fixed it! Before fixing it, he checked other systems to see if they were involved just to be on the safe side. Carlos then drove with me again to show me that the noise was gone and the problem was resolved! I cannot say enough about the customer service I received from both of these gentlemen. Timmy is extremely talented and a tremendous asset to this dealership. Carlos is very hard working and really cares about his customers. Thank you both for your time and attention to detail!

Very good experience overall answered all my questions and explained everything that was signed and printed. However there needs to be a vending machine in the building.

I recently came to the dealership and worked with Daniel Snider, ultimately the car I ended up wanting was too small for my family but Daniel and the whole team was extremely patient with us and helped us find exactly what we wanted and worked for us. I cant say enough good things about my experience here from the sales team to finance to the service members I was introduced to, im very excited to continue doing business with them and will recommend Daniel to everyone I know looking for a car.

I recently purchased a 2021 Mazda CX-5 Certified from Safford Brown Mazda Chantilly, and I couldn't be more satisfied with the experience. From start to finish, the process was incredibly quick and easy. The team at Safford Brown Mazda Chantilly was professional and efficient, making sure all my questions were answered and my needs met. They guided me through every step of the buying process with a friendly and knowledgeable approach, ensuring I felt confident in my decision. The 2021 Mazda CX-5 Certified I purchased is in excellent condition, living up to all my expectations in terms of quality and performance. Overall, the experience was seamless and stress-free. I highly recommend Safford Brown Mazda Chantilly to anyone in the market for a new or certified pre-owned vehicle. Their commitment to customer satisfaction and efficiency made all the difference. If you go ask for Carlos!!!!

We recently bought a new car from this dealer. When they sent us our plates and registration, we spotted an error on the registration. That means there is at least one error on the title as well. We asked the dealer to correct it and they flatly refused. They claimed they can’t do anything about it and told us we would have to go to DMV ourselves to correct dealer mistakes -- at our own expense naturally. An absurd and disingenuous response since they must know it is impossible for us to do that. DMV’s rules are right there on the DMV website, and they clearly require turn-in of an existing title before DMV will issue a corrected one. We financed through the dealer, so we do not have the title. The dealer knows this. So we can do absolutely nothing at DMV to correct the title. We reminded the dealer of this and have heard only crickets since, verifying that their earlier offer to “assist” as we work with DMV ourselves was completely meaningless and insincere. If you want your vehicle title and registration to be accurate, don’t buy from this dealer. They seem to have no quality control, so they will likely get it wrong. They will not accept accountability and they won’t lift a finger to make things right.

Went in on Jan 31 to look at a 2023 red MX5 Club with the Brembo package. We found the car on the backlot covered in dust. It also had extensive damage to the top and body due to shipping. We wanted to test drive it anyway and offered to pay cash for the car minus the bill for the repairs. They came back with an offer that was slightly lower but certainly not equal to the damage. The sales rep (Mike Aravelo) was indifferent to us wanting to trade in our car and refused to see what they would give us for it and told us to just sell it on FB. We countered their offer and then Mike ghosted and stopped replying to our inquiries after their initial offer. I know it was New Year's Eve but he was there to work. If you can't do your job to the best of your ability on a holiday, then take the day off. Sad to see that they have now repaired the damage to the car and put it out on the lot like nothing happened and the car is brand new. Sales rep did not make a good impression and the fact that they never called back and then eventually put a damaged car on the lot as a brand new vehicle says a lot about this dealership.

I chose the Mazda brand because of all it‘s advertised to be. I should have researched this dealership better. Be prepared for ALL the sales tactics that give car salesmen a bad name. They give the appearance of treating you well, but they intend to do anything they can to take advantage of you in the sales process. While in the showroom the day I bought from them I overheard several conversations between salesmen about how they‘d “stuck it to” other customers. Overall bad behavior from sales. As I described my accessibility need to the salesmen I was working with, other sales people laughed. Humilitating!! I chose Mazda because of the brand‘s disability assistance program. Our experience: - they use a handwritten offer sheet, listing “optional items” meant to distract you from focusing on the real numbers. The handwritten sheet with crossed out numbers will be a challenge if have learning disorders (dyslexia, or dyscalculia). - though they advertise that they honor Carmax estimates on trade-ins, their initial trade-in offer was significantly lower than Carmax. When they were presented with the written Carmax offer, they just changed the numbers elsewhere on the offer sheet to get the price they wanted. - I was sold a car about 90 days ago that was supposed to be capable of a simple adaptive change to accommodate my disability. After several appointments to make the change, Safford Brown is now telling me that my only option is to pay over $12,000 to purchase another model!! - this dealership did not honor the advertised veterans appreciation discount Beware! If you’re elderly, disabled, or just want to deal with honest people, don’t buy here. The showroom looks nice. They’ll appear friendly and pleasant, giving you all the gourmet coffee you want. Their sales practices are deliberate, dishonest, and deceitful.

I booked my appointment at 9:00 am, when I showed up at 8:50 am I was told that I might wait an hour before they start my car i kindly said it’s ok. At exactly 11:18 am I came back to check they haven’t even started my car EVEN HAVING AN APPOINTMENT they processed every car behind me with no reason. When I spoke to Natalie and asked for explanation she responded rudely that you will be next without apologizing and the employer in front of her and behind me started talking to me without saying hello and apologizing he said straight and rudely : “No she told you we are going to start your car when we are ready “ it is unacceptable to talk to customer like that. They weren’t even apologetic for waiting 2h 18 min without even touching the car!!! I was treated unfairly by these 2 employees and I will never come back.

I purchased a certified pre-owned 2020 Mazda CX-5 Grand Touring at this dealership. It was an excellent buying experience from start to finish. The sales associate I dealt with, Sam Velasco, was great to work with; he was pleasant, knowledgeable, responsive and totally transparent in his dealings with me. I also want to mention that Peter Friedman, the head of pre-owned sales was top-notch in every respect. I've been buying cars for 50 years, and these folks made this the easiest, most pleasant car-buying experience I've had yet.

I had an amazing buying experience! I emailed in an inquiry and was able to test drive the next day. The staff was very friendly. Recommending everyone I know!