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Reviews
I purchased my Miata several years ago when it was Brown
I purchased my Miata several years ago when it was Brown Mazda. Experience was delightful, very respectful, etc. Bought the car same day! While still Brown's I had all my service done at this Fairfax location -- excellent. After Safford purchased Brown, I called several times to replace all my tires. NO ONE returned any of my calls. So I went elsewhere for the tires and future service. I was very disappointed with the opposite customer service. I also suggest you have both outside and inside directional signs for your Parts Department. Sign only says" sale, service". The Parts Dept appears to be hidden-- and is. Customer service reigns-- please find it again!!!
I purchased my Miata several years ago when it was Brown
I purchased my Miata several years ago when it was Brown Mazda. Experience was delightful, very respectful, etc. Bought the car same day! While still Brown's I had all my service done at this Fairfax location -- excellent. After Safford purchased Brown, I called several times to replace all my tires. NO ONE returned any of my calls. So I went elsewhere for the tires and future service. I was very disappointed with the opposite customer service. I also suggest you have both outside and inside directional signs for your Parts Department. Sign only says" sale, service". The Parts Dept appears to be hidden-- and is. Customer service reigns-- please find it again!!!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. I appreciate your feedback regarding both your past positive experiences and the recent challenges you faced with our customer service after the transition to Safford Mazda Fairfax. I understand the importance of timely communication and service. Your suggestions about improving the visibility of our Parts Department are valuable, and I will take them into consideration as we strive to enhance our operations. Please feel free to reach out directly to us at Safford Mazda Fairfax if you would like to discuss your concerns further. We are committed to regaining your trust and providing the exceptional customer service you expect. Thank you for your support and for being a valued customer. Trey Rodgers, General Manager
The correspondence with the sales person was patient and
The correspondence with the sales person was patient and courteous. They gave us all the info we needed.
The correspondence with the sales person was patient and
The correspondence with the sales person was patient and courteous. They gave us all the info we needed.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for your wonderful review, Tom! It's great to hear that our sales team provided you with patient and courteous service while ensuring you had all the information you needed. I appreciate your feedback, and we hope to see you again at Safford Mazda Fairfax! Trey Rodgers, General Manager
I recently had the pleasure of purchasing a vehicle from
I recently had the pleasure of purchasing a vehicle from your dealership, and I wanted to take a moment to share my experience. Roger, the sales specialist who assisted me, was incredibly patient throughout the entire process. He clearly knows his cars well and took the time to answer all of my questions without any pressure. His professionalism and knowledge made a big difference in helping me feel confident in my purchase. I also want to recognize Manager Pete, who went out of his way to work with me on pricing. He was upfront, helpful, and genuinely tried to find a deal that fit within my budget. Thanks to his efforts, I walked away with a great car at a great price. Overall, the entire experience was smooth and positive. I truly appreciate the customer service from both Roger and Pete, and I would highly recommend this dealership to anyone looking for a quality vehicle and excellent support.
I recently had the pleasure of purchasing a vehicle from
I recently had the pleasure of purchasing a vehicle from your dealership, and I wanted to take a moment to share my experience. Roger, the sales specialist who assisted me, was incredibly patient throughout the entire process. He clearly knows his cars well and took the time to answer all of my questions without any pressure. His professionalism and knowledge made a big difference in helping me feel confident in my purchase. I also want to recognize Manager Pete, who went out of his way to work with me on pricing. He was upfront, helpful, and genuinely tried to find a deal that fit within my budget. Thanks to his efforts, I walked away with a great car at a great price. Overall, the entire experience was smooth and positive. I truly appreciate the customer service from both Roger and Pete, and I would highly recommend this dealership to anyone looking for a quality vehicle and excellent support.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for sharing your wonderful experience with us, Grace! I am thrilled to hear that Roger provided you with such attentive service and that his knowledge helped you feel confident in your purchase. It's also great to know that Pete was able to assist you with pricing and ensure you found a deal that fit your budget. At Safford Brown Mazda Fairfax, we pride ourselves on delivering exceptional customer service, and we're delighted that you had a positive experience. We appreciate your recommendation and look forward to welcoming you back for your next visit! Enjoy your new vehicle! Trey Rodgers, General Manager
This dealer service department is on point.
This dealer service department is on point. I received my rental and they serviced my car. Even did a hand wash because I don’t do drive through car washes. My service advisor kept me informed of my car progress.
This dealer service department is on point.
This dealer service department is on point. I received my rental and they serviced my car. Even did a hand wash because I don’t do drive through car washes. My service advisor kept me informed of my car progress.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! I'm happy to hear that you had a great experience with our service department at Safford Brown Mazda Fairfax. It’s wonderful to know our team kept you updated throughout the process and that you enjoyed the extra touch of care with the hand wash. We look forward to serving you again soon! Trey Rodgers, General Manager
Jake was the initial contact after my inquiry about
Jake was the initial contact after my inquiry about ceramic coating. David was the service desk advisor who was my face to face interaction. He was fully aware of the reason for my visit, so Jake made a perfect handoff. Although I brought enough reading material to stay in the waiting room, every consideration was offered including the duration of service and a courtesy ride.
Jake was the initial contact after my inquiry about
Jake was the initial contact after my inquiry about ceramic coating. David was the service desk advisor who was my face to face interaction. He was fully aware of the reason for my visit, so Jake made a perfect handoff. Although I brought enough reading material to stay in the waiting room, every consideration was offered including the duration of service and a courtesy ride.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, Conrad! I am thrilled to hear about your positive experience at Safford Brown Mazda Fairfax. It's great to know that Jake and David provided excellent service and ensured a smooth process for your ceramic coating inquiry. We appreciate your kind words and hope to see you again soon! Trey Rodgers, General Manager
I try to call for service only 2025 cx 90 and nobody
I try to call for service only 2025 cx 90 and nobody answer the phone e,they just wanna text,they are rude and mad
I try to call for service only 2025 cx 90 and nobody
I try to call for service only 2025 cx 90 and nobody answer the phone e,they just wanna text,they are rude and mad
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. I understand your frustration regarding the communication difficulties you've experienced while trying to reach Safford Brown Mazda Fairfax for service on your 2025 Mazda CX-90. Your experience is important to us, and I encourage you to contact us directly at our service department to discuss your concerns further. I appreciate your input, and we are committed to improving our customer service. Trey Rodgers, General Manager
Always a great experience at my local Mazda dealer.
Always a great experience at my local Mazda dealer. They are efficient, patient, and so helpful. Special thanks to Michael for all his help in getting my car tuned up.
Always a great experience at my local Mazda dealer.
Always a great experience at my local Mazda dealer. They are efficient, patient, and so helpful. Special thanks to Michael for all his help in getting my car tuned up.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review, Tracey! I appreciate your feedback and am glad to hear that you always have a great experience at Safford Brown Mazda Fairfax. I am happy that Michael could assist you with your car's tune-up. We look forward to seeing you again soon. Trey Rodgers, General Manager
easy to make appointment, very good communication before
easy to make appointment, very good communication before and during. Fast service and comfortable waiting area.
easy to make appointment, very good communication before
easy to make appointment, very good communication before and during. Fast service and comfortable waiting area.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
I like how they have videos and explain any issues with
I like how they have videos and explain any issues with your car. Typically the service is fast and the employees are nice. I appreciate how they go the extra mile for customers.
I like how they have videos and explain any issues with
I like how they have videos and explain any issues with your car. Typically the service is fast and the employees are nice. I appreciate how they go the extra mile for customers.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We truly appreciate your kind words about our video explanations and the fast service at Safford Brown Mazda Fairfax. Our team always strives to go the extra mile for our customers, and it’s great to hear that you noticed. We look forward to seeing you again soon! Trey Rodgers, General Manager
Jason A.
Jason A. was very knowledgeable about Mazda vehicles and he helped me find the perfect car, keeping in mind what I told him I was looking for. Jason in finance was also very helpful. Would recommend!
Jason A.
Jason A. was very knowledgeable about Mazda vehicles and he helped me find the perfect car, keeping in mind what I told him I was looking for. Jason in finance was also very helpful. Would recommend!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review, Hunter! I'm delighted to hear that Jason was able to assist you in finding the perfect Mazda vehicle tailored to your needs. It's great to know that both he and the finance team made your experience exceptional. I appreciate your recommendation, and we look forward to welcoming you back to Safford Brown Mazda Fairfax in the future! Trey Rodgers, General Manager