Reviews
Jenny is friendly and provided outstanding service as an
Jenny is friendly and provided outstanding service as an Advisor. She listened to my issues with the SUV, and recommended what service should be performed to prevent future major maintenance. When I have additional questions, she responded in a timely manner. It is pleasure doing business with her at the dealership.
Jenny is friendly and provided outstanding service as an
Jenny is friendly and provided outstanding service as an Advisor. She listened to my issues with the SUV, and recommended what service should be performed to prevent future major maintenance. When I have additional questions, she responded in a timely manner. It is pleasure doing business with her at the dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your high praise of your recent experience with Jenny. We pride ourselves on providing op notch service like Jenny did, and it means a lot when our customers recognize our dedication. We hope to help you again if you need anything in the future. Take care!!
I would like to thank Tommy Perrell in the Service
I would like to thank Tommy Perrell in the Service Department for helping me resolve a problem with my 2011 Camry that I purchased recently.
I would like to thank Tommy Perrell in the Service
I would like to thank Tommy Perrell in the Service Department for helping me resolve a problem with my 2011 Camry that I purchased recently.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Karen, thank you for your review! We will be sure to share your kind words with Tommy. Take care!
Today I needed to leave my vehicle for maintenance and
Today I needed to leave my vehicle for maintenance and solve a little detail. My Service Coordinator; Thomas, was not there yet because I arrived early. James jumped into action and helped me to register my car and escorted me to rent a vehicle for the day with Marij. Thomas took care of my truck, was very communicative and it was ready really quick. Appreciate the extra mile you all gave! Thank you all for the great service today!
Today I needed to leave my vehicle for maintenance and
Today I needed to leave my vehicle for maintenance and solve a little detail. My Service Coordinator; Thomas, was not there yet because I arrived early. James jumped into action and helped me to register my car and escorted me to rent a vehicle for the day with Marij. Thomas took care of my truck, was very communicative and it was ready really quick. Appreciate the extra mile you all gave! Thank you all for the great service today!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Marie, we are so happy to read such a great review about Alexandria Toyota! Thank you!
I always feel confident in the service on my car, now
I always feel confident in the service on my car, now 12years old. Gerry was an d now Manny is my service rep.. I am so happy to wor with m Manny. He is quick to respond if anything other than reg.service is needed.
I always feel confident in the service on my car, now
I always feel confident in the service on my car, now 12years old. Gerry was an d now Manny is my service rep.. I am so happy to wor with m Manny. He is quick to respond if anything other than reg.service is needed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Atina, first we would like to say thank you for being a loyal customer. We are very happy to have provided you with such a positive experience!
Friendly staff and have purchased three Toyota's from
Friendly staff and have purchased three Toyota's from them. Service staff is outstanding. My wife has also purchased cars there.
Friendly staff and have purchased three Toyota's from
Friendly staff and have purchased three Toyota's from them. Service staff is outstanding. My wife has also purchased cars there.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for sharing your positive experience!
Un buen servicio la verdad de primero no me atendían
Un buen servicio la verdad de primero no me atendían talves por la apariencia pero si valió la pena me hicieron bien el servicio gracias lo Recomiendo
Un buen servicio la verdad de primero no me atendían
Un buen servicio la verdad de primero no me atendían talves por la apariencia pero si valió la pena me hicieron bien el servicio gracias lo Recomiendo
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hola Ever, te agradecemos que te hayas tomado el tiempo de dejarnos estos comentarios. Nos disculpamos por no haber sido notado cuando llegó por primera vez, lo tomaremos en consideración. Gracias de nuevo por tu reseña.
The salesperson I worked with was knowledgeable about the
The salesperson I worked with was knowledgeable about the vehicles. He understood what I was looking for and didn't push at all. I was able to get exactly what I wanted with little fuss. In fact, I went in on a Tuesday, was told my vehicle would be available the following week, but it was actually ready for me that Friday. If I were to need another new car soon, I would want to work with Maverick again.
The salesperson I worked with was knowledgeable about the
The salesperson I worked with was knowledgeable about the vehicles. He understood what I was looking for and didn't push at all. I was able to get exactly what I wanted with little fuss. In fact, I went in on a Tuesday, was told my vehicle would be available the following week, but it was actually ready for me that Friday. If I were to need another new car soon, I would want to work with Maverick again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you; we appreciate your feedback!
They were excellent in dealing with me and excelling, and
They were excellent in dealing with me and excelling, and I thank them for this treatment.
They were excellent in dealing with me and excelling, and
They were excellent in dealing with me and excelling, and I thank them for this treatment.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you so much for the positive review!
Have tried two days in a row to reach the Service
Have tried two days in a row to reach the Service department. All three phone calls resulted in a recording saying "we cannot take your call right now and please leave a message". Very poor service!!!
Have tried two days in a row to reach the Service
Have tried two days in a row to reach the Service department. All three phone calls resulted in a recording saying "we cannot take your call right now and please leave a message". Very poor service!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We are sorry you are having trouble getting through. Would you mind sharing the number that you are dialing so that we can investigate further? We can also be reached at 571-303-1418 or 703-684-0700. Thank you for your patience while we try to resolve the issue.
It was great on all counts I had no problems be I am
It was great on all counts I had no problems be I am waiting for my second key no one should spend 53,000 grand and have to wait for a key don't have keys don't sale the car so I'm just waiting
It was great on all counts I had no problems be I am
It was great on all counts I had no problems be I am waiting for my second key no one should spend 53,000 grand and have to wait for a key don't have keys don't sale the car so I'm just waiting
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hello Ty, thank you; we appreciate your feedback!