Reviews
It was easy to make an appointment.
It was easy to make an appointment. The work was done in a reasonable amount of time. The work was, as always, good. This is not the closest dealer to me, but this is a place that I trust. My ten year old car still runs like new, thanks to them.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Did the normal service check quickly and with good
Did the normal service check quickly and with good communication about what needed to be fixed.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Great friendly service adviser.
Great friendly service adviser. Keeping informed either with text or in person about the progress of maintenance.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words! We are thrilled to hear that Thomas provided you with great service and kept you updated throughout your visit. Your satisfaction means a lot to us, and we will be sure to share your feedback with Thomas and the rest of our team. We look forward to seeing you again at your next service appointment!
“My experience at Alexandria was excellent.
“My experience at Alexandria was excellent. Sam Demissie provided outstanding customer service—professional, patient, and extremely helpful throughout the process. I’m very happy with my purchase and would definitely recommend Sam and the dealership to anyone looking for a great car-buying experience.”
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your wonderful experience, Nitin! We are delighted to hear that Sam provided such professional and helpful service throughout your car-buying journey. Your recommendation means a lot to us, and we are so glad you are happy with your new vehicle. We will be sure to share your kind words with Sam and the rest of our team. Enjoy your new ride!
I was helped by SALES REPRENSENTATIVE: Lamin Mattews and
I was helped by SALES REPRENSENTATIVE: Lamin Mattews and received excellent service. He was attentive . As a result I decided to purchase a new 2025 Toyota Camry. Jo Ann Edelin
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words, Jo Ann! We’re thrilled to hear that Lamin Matthews provided you with excellent service and helped make your purchase of a new 2025 Toyota Camry a great experience. We truly appreciate your business and your feedback. Enjoy your new Camry!
The salesperson was great but finishing ny purchase took
The salesperson was great but finishing ny purchase took a long time… because I was paying in cash. Evidently, people in the back office were less interested in me closing the deal since I was not going to give them any more money by financing the car. Please train your employees in Customer Service.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your feedback. We’re glad to hear that your salesperson provided great service, but we’re very sorry to learn that the purchase process took longer than expected. Your experience is important to us, and we truly appreciate you bringing this to our attention. Please contact our Customer Relations Manager, Laura, at 703-778-3802, so we can address your concerns directly and ensure a better experience moving forward.
Outstanding service and superb communication throughout
Outstanding service and superb communication throughout the day. The desk agent, Christian is awesome Never have an issue with the work
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the great feedback, Marty! We're happy to hear you received outstanding service and consistent communication throughout your visit. Christian truly is an asset to our team, and we’re glad he made your experience a smooth one. We appreciate your continued trust and look forward to seeing you next time!
Manny has been my go to person for service on my Avalon
Manny has been my go to person for service on my Avalon for many years and now my Crown. He has always been exceptional and it is always a pleasure coordinating with him on my car repairs. I do not know Jim Brotherton. I always work with Manny. I only schedule when he is there :)
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your continued trust and loyalty over the years! We're thrilled to hear that Manny has consistently provided you with exceptional service — he's truly a valued member of our team. It's wonderful to know that working with him makes your service experience smooth and enjoyable. We’ll be sure to pass along your kind words to him. Looking forward to seeing you and your Crown again soon!
I have been having my RAV4 serviced at Alexandria Toyota.
I have been having my RAV4 serviced at Alexandria Toyota. I’ve worked with Simpy and she has done a great job explaining service needs to me and letting me know the timing and status of the work.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We're so glad to hear that Simpy has been taking great care of you and your RAV4. Clear communication and excellent service are what we strive for, and it's wonderful to know Simpy delivered just that. We appreciate your continued trust in Alexandria Toyota and look forward to seeing you at your next visit!
They showed me a KBB value for my trade-in that I believe
They showed me a KBB value for my trade-in that I believe was fraudulent, based on 98k miles not 92k miles.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for bringing this to our attention. We’re sorry to hear about your concerns regarding the trade-in valuation and we take matters like this seriously. We’d appreciate the opportunity to review the details with you directly and clear up any discrepancies. At your convenience, please contact our Customer Relations Manager, Laura, at 703-778-3802. She’ll be happy to assist and make sure your concerns are fully addressed.