Joe Cooper Dodge of Yukon

Do not buy a car from Joe Cooper! I bought a 2019 Cadillac XT5 on October 21. It was "certified" and had low mileage. Starting day 2, it began showing error warnings to service Stabilitrak. By December 4, it completely froze up and all the warning lights came on while I was driving my daughter to school. I took it in for service December 5 and did not get it back until TODAY January 27! They had to send it somewhere else to replace the thermostat and after that it just sat there for another month! I spoke with Red, Dustin, Joe Snelling, Brendan in customer service, and many more on my two month path to getting my vehicle back and had the hardest time getting anyone to help or call me back. Come to find out, it was ready and the salesman who had my keys had either quit or was fired. Insanity! The only person in my two-month ordeal who actually helped was Jessica. Thanks to her, I finally have my car back. They are the most unprofessional and non-communicative car dealership I've ever dealt with - very in your face and overly communicative when they want your business, but once you've bought something, you mean nothing.

I found the best prices online at Joe Cooper Dodge of Yukon during my search for a vehicle. I seriously considered using Carvana. I want to acknowledge Ty, who went above and beyond to encourage me in making the drive from Lawton to Yukon. His manager, Joe, checked in on me and asked about his employee during and post purchase. He was very thoughtful. The email after purchase is a nice touch. I really dislike the haggling that often happens at dealerships, so I made sure to know the vehicle I wanted and the MSRP ahead of time. I also got pre-approved for financing. When I arrived, Brooklyn assisted me while Ty was with another customer, and she was fantastic. Ultimately, I purchased a 2025 Ram 1500. However, there were parts of my experience that could have been improved. For instance, I was offered $800 for my trade-in by Carvana but ended up with a negative equity situation at the dealership. Despite sharing Carvana's offer with the pricing associate and requesting a straightforward out the door price matching the online listing without negotiation, the offer on my trade was unexpected. I received a number on the new truck about $2,000 above the online price, though it was still below MSRP. Additionally, the wait time to get into finance was about an hour, compounded by the fact that it was a busy Friday night. Trevor in finance informed me that my pre-approval with my bank was not accepted because the new loan amount exceeded $42,000. After declining all the extra products offered, I felt like we entered a waiting game that stretched until almost 8:30 PM. I had to argue to avoid an expensive gap payment when I knew my bank offered it for only $500. After signing the documents, I requested copies right away but was told I would receive them via email on Monday since the banks were closed. I was eager to head back home to Lawton, but when I got in my brand new truck, I noticed there were no floor mats. I didn’t negotiate for or include all the usual add-ons, such as custom rubber all-weather floor mats, a trifold hard cover, a bed insert, window tint, or running boards. My trade-in had these accessories. The following week I expressed my concerns to Joe by replying to his congratulatory email regarding my new truck. He was responsive and offered me some all-weather floor mats, along with an assurance that I would receive dealer pricing on the other items. As of now, it has been over a week, and I still haven't received my signed documents and my trade-in is currently listed for $20,000, which is about $6,000 more than what I was offered. Overall, I did end up getting a good deal, and I appreciate the effort made regarding the floor mats. I believe if they want to achieve a 5-star rating from me, they have a clear understanding of what it will take to enhance my experience further.

Liars. Four wasted trips. Told I would revive a check for the MULTIPLE wasted trips. Bought a Renagade paperwork said VW Passat. Two weeks later have lots of dashboard lights come on. Was told to bring it up. I did nothing was done. My paperwork hasn’t went through. Why could they look that up with me three but not in the phone BEFORE I drive 40 min for NOTHING? Joe Smelling is a liar and uncaring person. He only worries about money. On Google I got a generic response like people are getting here. Do NOT use the dealership. Ever. I’m told to calm down and my attitude is not needed but keep getting told LIES, wasted trips to do NOTHING to my car. I’m begging you go elsewhere. I am reviewing them EVERYWHERE I can. Terrible place!

Thanks to Tim and all who helped us.Robert and Becky,best experience ever.Thankyou all.👍💯

Shopped for a BMW used SUV for several months. I happened to be on a work trip that was to take me to Fort Bliss, TX. I was delayed and ended up staying in OKC with my son. While there I continued my online shopping and the perfect SUV came up. The CarGurus search led me to Joe Cooper BMW. I called there but was told the vehicle I had called about was at the Dodge store in Yukon and I was given the address. I immediately drove there and saw the car. I was greeted my Warren. He was awesome through the entire process. I test drove the vehicle and came back to the dealership and had Warren to write the deal with the price listed on the internet. For the first time ever, I did not haggle. I purchased but needed to go to the bank in Elgin, OK to pick up a check/sight draft but was told I could not drive the car I was purchasing because of their policy. I didn’t raise a stink , but got into my car and drove to the bank in Elgin. When I went back to the dealership I presented the draft to the finance department and went in and signed all the other paperwork. I was informed there was a 90 day/3000 mile warranty on the SUV which I thought was great. I had the vehicle shipped at my expense on a truck. When I received it, there were no issues with the shipment as I checked it all the way around. I drove it from Newport News, VA to NYC and noticed noise in the rear end. I almost immediately let Warren know. He asked me what kind of noise and I told him about a clunking sound. He got me in touch with his manager. He verified the warranty and ssked if I could get it back to them. I explained I was 1400 hundred miles away and didn’t have another $1000 to ship it to them but there was a BMW store, Casey BMW, here in Newport News. I took it there and was told the transfer case was bad. I reported that back to the manager and was told after a few days I was good to take it there for repairs. I did so and now have an $8300 bill that no one has reached back to me on. SMH. The car is still at the repair shop awaiting for payment. I was in the car business before, right after I retired from the Army and prior to going into the Army. Issues with this transaction; 1. Oil needed to be changed immediately. I’m used to this being taken care of as part of the run through service before selling. 2. Battery went dead in a very short time. I reached back and was told I would be reimbursed. I sent a copy of the invoice and was told a check would be mailed to me. Hadn’t happen yet. That was over $700, Radio silence. 3. I was assured I was clear to have repairs done under their warranty. I have email traffic and texts with the approval to proceed. I kept Jackie Cooper Dodge informed when the parts were ordered, when they were received and the costs and when repairs were done and the cost. I sent a copy of the invoice and no response. As a retired Army senior grade professional, I would never imagine treating someone like this or for someone to treat me like this. I have had to use a friend’s car to get back and forth to work and have to pay them as it is only fair, but will the dealership honor their guarantee and the promises made to me? I will keep you posted. Pay attention to all the details in the next episode.

Bait and switch didnt honor on line price. Said $785 processing fee was required by law. Did not install expected running boards. Did not provide copy of "we owe you" document. When agreed to cheaper running boards with customer service rep they then installed even cheaper ones. Salesman said they can use my bank but Finance charged 3% higher rate and said thats all they could do even with my high credit rating also stated that processing fee is by law. Latter customer service director called and took note of what happened but then said nothing they can do about it due to me giving them a bad Stellantis review.

Slimy, borderline predatory, business. Bought a used 2020 grand caravan from them. It broke down two days later. They claimed they fixed the problem but the vehicle broke down again, at which point they refused to do anything further since they said they “couldn’t replicate the issue, so it is safe to drive.” This was after being told by multiple people that they would refund our money. We also still haven’t received the money for our trade-in over two months later. The communication from service and sales has been atrocious the entire time. I will be filing a complaint with Oklahoma consumer affairs. Do yourself a favor and steer clear.

Worst dealership in the world do not ever go there and buy nothing from them . bought a new car May 2024 had nothing but problems with the car The car has been in the shop three times. I’ve only had it for three months. I am in a loaner car right now because my car keeps having problems and they keep lying and when I try to trade it in to get something else because so many problems with the brand new car . Now they’re saying I have too much negative equity and I just bought the car three months ago . The worst dealership in the world they are con artist and crooks just taking peoples money, selling bad cars and know that they’re no good and giving you the run around to get them fixed. It’s no way a car should be in the dealership service department to get fixed for the last three months and I’ve only had it three months. Very upset A total scam

Liars, went to buy a vehicle and asked bottom line, said 69 On web it stated 65.1 , I told the finance guy that the sales guy said he could get it down to 65 and he said I’m his boss and he lied, but then again on web it said 65.1, I could not believe the (so called ) boss called is team a liar in front of customers who in return was the finance guy that was the liar, who in return lost a sale ( lord knows they needed it no customers there) The salesman that was helping us was Vincent Hird who was one of the best salesman I have ever had and I’m sorry that you young man has to be disrespected by your so called boss!!! I would never EVER treat my team like that!! I will never do business at this place Ever Sabrina willingham!

WORTHLESS! Crooks! Just want your money. They did not deal with me in ANY way that would be considered honest, respectful, reliable or helpful. Do not expect them to do any better for you. Run, run like the wind. They are not honest in their dealings and their word is not important to them, obviously. I took my car in and spent $100 and went twice up there for the same problem-which I still have. Waste of my time and my money. If you think they treat you like "family" , whoa, I'm scared. LOL don't think I wanna meet your family, or they really bamboozled you! ORRR that's a post from someone at JC.. It won't take NO on my recommendation of this service center. So I HAD to say Yes to post, BUT the answer is a resounding NOOOOOOO!!!!!!