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Napleton Ford of Oak Lawn

(3,454 reviews)
Visit Napleton Ford of Oak Lawn
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–5:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2016 consumer dealer award
View 1 awards
2016 consumer dealer award

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New (888) 845-0371 (888) 845-0371
Used (877) 622-4166 (877) 622-4166
Service (844) 779-0001 (844) 779-0001

Inventory

See all 263 vehicles from this dealership.

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About our dealership

This seller has been on Cars.com since February 2024.
Love Where You Buyâ„¢ at Napleton Ford of Oak Lawn

Since 1931, the Napleton family has delivered a simple, customer-first car-buying experience. As one of Chicagoland’s largest dealer groups, we offer a wide selection of new and certified pre-owned vehicles and a transparent price-match guarantee within 100 miles. Enjoy complimentary first maintenance with every new and CPO purchase, plus protection plans and hassle-free trade-ins.
Napleton Ford of Oak Lawn. Love What You Drive. Love Where You Buy.

Service center

Phone number (844) 779-0001

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–5:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Meet our employees

Reviews

(3,454 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton Ford of Oak Lawn from DealerRater.

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Professional and courteous service that was reasonable in

Professional and courteous service that was reasonable in the time frame, especially considering there were a lot of vehicles and it was lunch time. Once I brought a second issue to their attention, it was quickly resolved.

Professional and courteous service that was reasonable in

Professional and courteous service that was reasonable in the time frame, especially considering there were a lot of vehicles and it was lunch time. Once I brought a second issue to their attention, it was quickly resolved.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Service is good.

Service is good. They are the only mechanics I trust with my vehicles and for that reason I will be a lifelong customer.

Service is good.

Service is good. They are the only mechanics I trust with my vehicles and for that reason I will be a lifelong customer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Brought in for Works Oil Service and recall.

Brought in for Works Oil Service and recall. Had for over 24hrs. Recall delayed, tires not rotated and when picking up check engine light on. Had to return and have tech plug in the sensor they unplugged and reset computer. Starting to question if they even do the inspection.

Brought in for Works Oil Service and recall.

Brought in for Works Oil Service and recall. Had for over 24hrs. Recall delayed, tires not rotated and when picking up check engine light on. Had to return and have tech plug in the sensor they unplugged and reset computer. Starting to question if they even do the inspection.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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Very nice, clean, and professional place.

Very nice, clean, and professional place. The workers there were very friendly and ready to help. Would definitely go back.

Very nice, clean, and professional place.

Very nice, clean, and professional place. The workers there were very friendly and ready to help. Would definitely go back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Service person Bill was friendly, attentive, and kept me

Service person Bill was friendly, attentive, and kept me abreast on the work progress. Although it took 4 hours, I was satisfied in the end.

Service person Bill was friendly, attentive, and kept me

Service person Bill was friendly, attentive, and kept me abreast on the work progress. Although it took 4 hours, I was satisfied in the end.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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They were great everyone involved they took care of all

They were great everyone involved they took care of all my concearns. Exsplained every questions I asked

They were great everyone involved they took care of all

They were great everyone involved they took care of all my concearns. Exsplained every questions I asked

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Bill was extremely polite and professional.

Bill was extremely polite and professional. He made the process so easy. Wonderful guy! Definitely would come back because of him! Great customer service 10 out of 10!

Bill was extremely polite and professional.

Bill was extremely polite and professional. He made the process so easy. Wonderful guy! Definitely would come back because of him! Great customer service 10 out of 10!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Napleton Ford of oak lawn Is the best Ford in Chicagoland

Napleton Ford of oak lawn Is the best Ford in Chicagoland area! The staff is amazing and the techs are A+ very knowledgeable! Tommy and Pj in service are wonderful people!

Napleton Ford of oak lawn Is the best Ford in Chicagoland

Napleton Ford of oak lawn Is the best Ford in Chicagoland area! The staff is amazing and the techs are A+ very knowledgeable! Tommy and Pj in service are wonderful people!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Very helpful and fast service!

Very helpful and fast service! Pleased with my vehicle and has a great app to start your car!

Very helpful and fast service!

Very helpful and fast service! Pleased with my vehicle and has a great app to start your car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Very friendly atmosphere and explained all details of the

Very friendly atmosphere and explained all details of the work that was going to take place on my vehicle.

Very friendly atmosphere and explained all details of the

Very friendly atmosphere and explained all details of the work that was going to take place on my vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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