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Reviews
Very attentive and helpful.
Very attentive and helpful. Appreciated their prompt communication and quick service once the parts arrived.
Very attentive and helpful.
Very attentive and helpful. Appreciated their prompt communication and quick service once the parts arrived.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Safford Brown Hyundai Fairfax!
Servicing went well; communication I'd rate a 3.
Servicing went well; communication I'd rate a 3. I got texts after I showed up in person to check on status, after a 3-1/2 hour wait. I finally succeeded in having Derek show me how the iQ charger works.
Servicing went well; communication I'd rate a 3.
Servicing went well; communication I'd rate a 3. I got texts after I showed up in person to check on status, after a 3-1/2 hour wait. I finally succeeded in having Derek show me how the iQ charger works.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. We're glad to hear that your servicing experience went well and that Derek was able to assist you with the iQ charger. We understand that timely communication is crucial, and we'll work on improving in that area. If you have any further concerns, please don't hesitate to reach out to us at Safford Hyundai Fairfax. We appreciate your input and look forward to serving you again! Sincerely, The Team at Safford Hyundai Fairfax
Good customer service He is very detailed about my car
Good customer service He is very detailed about my car mantinance and upgrade service in needs
Good customer service He is very detailed about my car
Good customer service He is very detailed about my car mantinance and upgrade service in needs
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We appreciate your positive comments about our customer service at Safford Hyundai Fairfax. It is great to hear that you found our team detailed and helpful regarding your car maintenance and upgrade needs. Looking forward to assisting you again in the future! Sincerely, The Team at Safford Hyundai Fairfax
Listen to my concerns and provided a solution in a timely
Listen to my concerns and provided a solution in a timely manner. Initial appointment was not set up properly based on the outsourced personnel that didn't work at the dealership. Chyrisse Chamberlain was able to solve the issue in getting the right parts for my car and setting up the appointment and providing a reasonable price for the parts I needed.
Listen to my concerns and provided a solution in a timely
Listen to my concerns and provided a solution in a timely manner. Initial appointment was not set up properly based on the outsourced personnel that didn't work at the dealership. Chyrisse Chamberlain was able to solve the issue in getting the right parts for my car and setting up the appointment and providing a reasonable price for the parts I needed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Safford Brown Hyundai Fairfax. We look forward to having you as one of our valued customers for many more years to come!
Everything was great, except the car was really dirty.
Everything was great, except the car was really dirty. I believe they used to wash the cars after service, so I'm guessing that wasn't available because of the construction. Regardless, irrigation would been nice to have mentioned it to me. This is the type of thing that leaves a bad impression, particularly because it's the last thing before going home. What really bother bothered me was that my windshield was super dirty and they didn't even bother to clean it even though they put in new window washer fluid! This is the type of thing that leaves a bad impression, particularly because it's the last thing before going home.
Everything was great, except the car was really dirty.
Everything was great, except the car was really dirty. I believe they used to wash the cars after service, so I'm guessing that wasn't available because of the construction. Regardless, irrigation would been nice to have mentioned it to me. This is the type of thing that leaves a bad impression, particularly because it's the last thing before going home. What really bother bothered me was that my windshield was super dirty and they didn't even bother to clean it even though they put in new window washer fluid! This is the type of thing that leaves a bad impression, particularly because it's the last thing before going home.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. We appreciate you taking the time to share your experience with us. We understand the importance of receiving your vehicle in top condition, and we regret that the cleanliness did not meet your expectations. Your comments regarding the washing and communication during construction are valuable, and we will take them into consideration to improve our service. If you have any further concerns or would like to discuss this in more detail, please feel free to reach out to us at Safford Hyundai Fairfax. Thank you for choosing us, and we hope to serve you better next time! Sincerely, The Team at Safford Hyundai Fairfax
Jorge was very professional and very kind and friendly he
Jorge was very professional and very kind and friendly he was also very knowledgeable and suggestive
Jorge was very professional and very kind and friendly he
Jorge was very professional and very kind and friendly he was also very knowledgeable and suggestive
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We're pleased to hear that Jorge provided you with a professional and friendly experience at Safford Hyundai Fairfax. His knowledge and suggestions are truly appreciated. We hope to see you again soon! Sincerely, The Team at Safford Hyundai Fairfax
Don was fantastic.
Don was fantastic. He went above and beyond in taking care of everything I could possibly need. He explained all my options and the costs. He stayed late to help me get the paperwork done. And has been wonderful helping me get acquainted with my new car
Don was fantastic.
Don was fantastic. He went above and beyond in taking care of everything I could possibly need. He explained all my options and the costs. He stayed late to help me get the paperwork done. And has been wonderful helping me get acquainted with my new car
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Safford Brown Hyundai Fairfax. We appreciate your business and hope to see you again soon!
My service appointment was handled efficiently and
My service appointment was handled efficiently and professionally. I was greeted promptly, and kept well informed about the progress with my car.
My service appointment was handled efficiently and
My service appointment was handled efficiently and professionally. I was greeted promptly, and kept well informed about the progress with my car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Safford Brown Hyundai Fairfax!
I love working with Alix and team.
I love working with Alix and team. They are always very pleasant and have the answers to any questions right away.
I love working with Alix and team.
I love working with Alix and team. They are always very pleasant and have the answers to any questions right away.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Safford Brown Hyundai Fairfax.
Winderful.
Winderful. Very satisfied. Had a really good time. David was great. He is knowledgeable, very smart, understood my concerns, and resolved them.
Winderful.
Winderful. Very satisfied. Had a really good time. David was great. He is knowledgeable, very smart, understood my concerns, and resolved them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
Here at Safford Brown Hyundai Fairfax, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!