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Napleton Downtown Chevrolet Buick GMC

(1,180 reviews)
Visit Napleton Downtown Chevrolet Buick GMC
Sales hours: 9:00am to 7:30pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:30pm 7:00am–6:00pm
Tuesday 9:00am–7:30pm 7:00am–6:00pm
Wednesday 9:00am–7:30pm 7:00am–6:00pm
Thursday 9:00am–7:30pm 7:00am–6:00pm
Friday 9:00am–7:30pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
New (866) 498-5731 (866) 498-5731
Used (855) 537-1488 (855) 537-1488
Service (866) 241-8716 (866) 241-8716

Inventory

See all 121 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since July 2023.
Every dealership in the Napleton Auto Group is guided by a single principle -- putting the customer first. From 1931 when Edward W. Napleton opened a small Desoto dealership on the south side of Chicago to the more than 60 Napleton Auto Group dealerships our family owns today our commitment to customer satisfaction shines through at every Napleton dealership.
At Napleton Downtown Chevrolet, our team takes the time to ensure our customers have all the information and..

Service center

Phone number (866) 241-8716

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Reviews

(1,180 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great Service, Nice Waiting area, everyone had a nice

Great Service, Nice Waiting area, everyone had a nice attitude, and they finished my car quick

Great Service, Nice Waiting area, everyone had a nice

Great Service, Nice Waiting area, everyone had a nice attitude, and they finished my car quick

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for the great review of Napleton Downtown Buick GMC!

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Great experience!

Great experience! Andrell is a Phenomenal Sales Associate! Good interpersonal skills, professional & knowledgeable about the business! Haggle free process, comfortable car buying experience done in less than 2 hours. Thank you for your service!

Great experience!

Great experience! Andrell is a Phenomenal Sales Associate! Good interpersonal skills, professional & knowledgeable about the business! Haggle free process, comfortable car buying experience done in less than 2 hours. Thank you for your service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Limarcus, we're glad to hear Andrell made your car-buying experience smooth and efficient. Thank you for choosing Napleton Downtown Buick GMC and for sharing your feedback!

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Excellent service from start to finish.

Excellent service from start to finish. Will be back to this establishment. Todd was very helpful and got my oil change completed in under an hour on a Friday (late morning)!

Excellent service from start to finish.

Excellent service from start to finish. Will be back to this establishment. Todd was very helpful and got my oil change completed in under an hour on a Friday (late morning)!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Napleton Downtown Buick GMC and sharing your experience with Todd and the team! See you next time!

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Great placgo locatione to do business with will return

Great placgo locatione to do business with will return again to do business nice location go location

Great placgo locatione to do business with will return

Great placgo locatione to do business with will return again to do business nice location go location

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Napleton Downtown Buick GMC! We look forward to welcoming you back.

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It was great working with Mr Todd.

It was great working with Mr Todd. He was professional and efficient in taking care of the service needed.

It was great working with Mr Todd.

It was great working with Mr Todd. He was professional and efficient in taking care of the service needed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your great experience with Todd! We appreciate your business and we hope to see you again at Napleton Downtown Buick GMC.

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Mr Andrew was very professional that made me as a buyer

Mr Andrew was very professional that made me as a buyer comfortable yes I would refer customers to him

Mr Andrew was very professional that made me as a buyer

Mr Andrew was very professional that made me as a buyer comfortable yes I would refer customers to him

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We’re glad Andrew made your experience so comfortable! We’ll pass along your kind feedback to him. Thank you for choosing Napleton Downtown Buick GMC and we look forward to working with you again.

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Excellent service from start to finish.

Excellent service from start to finish. Will be back to this establishment. Todd was great!

Excellent service from start to finish.

Excellent service from start to finish. Will be back to this establishment. Todd was great!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It was our pleasure to assist you. Thank you from Todd and all of us here at Napleton Downtown Buick GMC!

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Very nice crew, professional and friendly.

Very nice crew, professional and friendly. Minimum two hour wait while the oil change but it gets done well and most importantly I’ve never had any problems after any service done here.

Very nice crew, professional and friendly.

Very nice crew, professional and friendly. Minimum two hour wait while the oil change but it gets done well and most importantly I’ve never had any problems after any service done here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're glad you enjoyed working with our team at Napleton Downtown Buick GMC! Your feedback is important to us and we hope to see you again down the road.

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Brought my car in for two recall and one warranty item.

Brought my car in for two recall and one warranty item. Everything went according to plan in a timely matter and the car was washed upon picking it up

Brought my car in for two recall and one warranty item.

Brought my car in for two recall and one warranty item. Everything went according to plan in a timely matter and the car was washed upon picking it up

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Myke, thank you for choosing Napleton Downtown Buick GMC and kudos to our service team for getting everything done smoothly and on time.

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The repair was completed and I am satisfied with the work

The repair was completed and I am satisfied with the work that was done. I will recommend this service repair location to friends or family.

The repair was completed and I am satisfied with the work

The repair was completed and I am satisfied with the work that was done. I will recommend this service repair location to friends or family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're so glad you are satisfied! Thank you for trusting Napleton Downtown Buick GMC and for recommending our team to others.

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See all 1180 reviews